MWEB ADSL performance indicators (Q2 2012)

the entire purpose of KPI's are to reflect performance issues.

with the various congested telkom exchanges around the country, one would think that these KPI's would reflect some kind of performance issue somewhere along the line.

These KPI's lends one to believe that everything is all well in the technology land of ADSL.

yet they are not. very, very misleading.
 
I find it funny that this is posted today. Especially considering the disaster that struck MWEB yesterday. I'm glad I'm changing. Misleading article is misleading.
 
CuriouS said:
I find it funny that this is posted today. Especially considering the disaster that struck MWEB yesterday. I'm glad I'm changing. Misleading article is misleading.
Click to expand...

reading isn't your forte is it? It clearly states which time period this is for
 
techead said:
the entire purpose of KPI's are to reflect performance issues.

with the various congested telkom exchanges around the country, one would think that these KPI's would reflect some kind of performance issue somewhere along the line.

These KPI's lends one to believe that everything is all well in the technology land of ADSL.

yet they are not. very, very misleading.
Click to expand...

The KPI is for their network, not to/from the end-user. That's why their average ping times are 174ms internationally
 
AcidRaZor said:
reading isn't your forte is it? It clearly states which time period this is for
Click to expand...

Derp, they could have released it next week, or last week. The fact is they released it right after they had a bad outage. I would suggest that understanding isn't quite your forte then if reading isn't mine... Would you like me to spell it out for you?
 
In terms of this latest activity of people bashing Mweb and there costs, I put it out to anyone to try and match the amount of data I am pulling from Mweb on a 1mbps uncapped account. I really think that Mweb's throttling policy puts them way higher than any other ISP, (especially Afrihost)

So , can anyone match these figures from another ISP?

207GB in a month on a 1mbps uncapped account. Which costs R199p/m

Image below

http://goo.gl/szkbG
 
CuriouS said:
Derp, they could have released it next week, or last week. The fact is they released it right after they had a bad outage. I would suggest that understanding isn't quite your forte then if reading isn't mine... Would you like me to spell it out for you?
Click to expand...

The possible reason these figures were not ready last week is that they may not have been ready for publication.

The outage was in no way caused by any malfunction of Mweb's equipment. It was caused by a power failure in London of 1 of SEACOM's partners. This outage affected other ISPs' as well.
 
gregmcc said:
"fully redundant" - clearly not since there was a outage yesterday.
Click to expand...

There was an outage on SEACOM and they moved onto their WACS backup. There was no break in connectivity afaik, just a degradation in quality since they now have to accompany X amount of users they had on their SEACOM link and have them all on their WACS backup.
 
These high level KPI's are flawed in that they do not reflect the end user experience. While I understand that it is difficult to find KPI's that truly show the end-user performance - releasing internally monitored KPIs that are not independently verified does not hold water with me.
 
Calvin22580 said:
In terms of this latest activity of people bashing Mweb and there costs, I put it out to anyone to try and match the amount of data I am pulling from Mweb on a 1mbps uncapped account. I really think that Mweb's throttling policy puts them way higher than any other ISP, (especially Afrihost)

So , can anyone match these figures from another ISP?

207GB in a month on a 1mbps uncapped account. Which costs R199p/m

Image below

http://goo.gl/szkbG
Click to expand...

Thanks. I currently get around 50GBs on a good month on my 384k line... still waiting for telkom to upgrade me.

Glad i can see what i could aim for in the future :P
 
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