MWEB and AVG

kevlarman

Member
Joined
Nov 2, 2013
Messages
18
We have a monthly subscription with MWEB to AVG, they suggested we take it out as then you always covered as it does not expire.
But on numerous occasions we discover its expired and that AVG requests we renew our contract, lost count of how many times this has happened, then you forced to do the Call Centre shuffle which takes a few days to get the correct person to sort it out, they say AVG has some form of program that holds us in layman's terms hostage to renewing with them, then after the long dance and jumping through the hoops we get the correct tech bloke who has to run specialised software to allow us to take out a new contract with MWEB , this despite we never cancelled our original one, we have been trying to sort this out for ages, they say it's a isolated case, last time by mistake they admitted we one of many cases they dealing with, so basically you sit with a compromised system due to no fault of your own and MWEB stuffs you around until you start screaming and swearing.
Also we posted this saga on their Facebook page so they blocked us as a read only , this I believe to stop others being warned of this situation.
I have tried resolving this without posting on any forum, but today I have contacted them, at my cost in time and calls, but they yet to react, any suggestions are welcomed, I honestly hope MWEB sorts this out and stops treating us like idiots as we can't use one of our laptops because we have to renew a existing ongoing contract, and once you try renew it won't allow the new MWEB Key to be used, so you have to go through the long routine of a program removing it and reinstalling it, but to get assistance takes days on end, and I am just to tired of this now.
Leaving them AVG is not an option as if it happens again judging MWEB on their present performance they will say tough luck.
And yes I have seriously lost my cool after spending hours on the phone telling some call centre bloke that his next move will result in XYZ which does not work, but before he will escalate it he must do his tick box exercise, after repeating this for a few days one tends to start swearing, MWEB I hope you reply, just note each and every message from this saga as well as your contract has expired is screen shotted.
I regret that we reached a situation where I hope a public forum like this will get us the service we pay for.
 

Zuner

Expert Member
Joined
Aug 8, 2013
Messages
2,085
We have a monthly subscription with MWEB to AVG, they suggested we take it out as then you always covered as it does not expire.

But on numerous occasions we discover its expired and that AVG requests we renew our contract, lost count of how many times this has happened, then you forced to do the Call Centre shuffle which takes a few days to get the correct person to sort it out, they say AVG has some form of program that holds us in layman's terms hostage to renewing with them, then after the long dance and jumping through the hoops we get the correct tech bloke who has to run specialised software to allow us to take out a new contract with MWEB , this despite we never cancelled our original one, we have been trying to sort this out for ages, they say it's a isolated case, last time by mistake they admitted we one of many cases they dealing with, so basically you sit with a compromised system due to no fault of your own and MWEB stuffs you around until you start screaming and swearing.

Also we posted this saga on their Facebook page so they blocked us as a read only , this I believe to stop others being warned of this situation.
I have tried resolving this without posting on any forum, but today I have contacted them, at my cost in time and calls, but they yet to react, any suggestions are welcomed, I honestly hope MWEB sorts this out and stops treating us like idiots as we can't use one of our laptops because we have to renew a existing ongoing contract, and once you try renew it won't allow the new MWEB Key to be used, so you have to go through the long routine of a program removing it and reinstalling it, but to get assistance takes days on end, and I am just to tired of this now.

Leaving them AVG is not an option as if it happens again judging MWEB on their present performance they will say tough luck.
And yes I have seriously lost my cool after spending hours on the phone telling some call centre bloke that his next move will result in XYZ which does not work, but before he will escalate it he must do his tick box exercise, after repeating this for a few days one tends to start swearing, MWEB I hope you reply, just note each and every message from this saga as well as your contract has expired is screen shotted.
I regret that we reached a situation where I hope a public forum like this will get us the service we pay for.
FTFY
 
Last edited:

Totempole

Expert Member
Joined
Sep 21, 2011
Messages
3,371
We have a monthly subscription with MWEB to AVG, they suggested we take it out as then you always covered as it does not expire.
But on numerous occasions we discover its expired and that AVG requests we renew our contract, lost count of how many times this has happened, then you forced to do the Call Centre shuffle which takes a few days to get the correct person to sort it out, they say AVG has some form of program that holds us in layman's terms hostage to renewing with them, then after the long dance and jumping through the hoops we get the correct tech bloke who has to run specialised software to allow us to take out a new contract with MWEB , this despite we never cancelled our original one, we have been trying to sort this out for ages, they say it's a isolated case, last time by mistake they admitted we one of many cases they dealing with, so basically you sit with a compromised system due to no fault of your own and MWEB stuffs you around until you start screaming and swearing.
Also we posted this saga on their Facebook page so they blocked us as a read only , this I believe to stop others being warned of this situation.
I have tried resolving this without posting on any forum, but today I have contacted them, at my cost in time and calls, but they yet to react, any suggestions are welcomed, I honestly hope MWEB sorts this out and stops treating us like idiots as we can't use one of our laptops because we have to renew a existing ongoing contract, and once you try renew it won't allow the new MWEB Key to be used, so you have to go through the long routine of a program removing it and reinstalling it, but to get assistance takes days on end, and I am just to tired of this now.
Leaving them AVG is not an option as if it happens again judging MWEB on their present performance they will say tough luck.
And yes I have seriously lost my cool after spending hours on the phone telling some call centre bloke that his next move will result in XYZ which does not work, but before he will escalate it he must do his tick box exercise, after repeating this for a few days one tends to start swearing, MWEB I hope you reply, just note each and every message from this saga as well as your contract has expired is screen shotted.
I regret that we reached a situation where I hope a public forum like this will get us the service we pay for.
They're doing you a favour. AVG is not a particularly smart choice for Anti-Virus. Even Avast is better and it comes from the same company.
 

Zuner

Expert Member
Joined
Aug 8, 2013
Messages
2,085
load yourself avast free edition, and brush up on your common sense (that is the best anti virus after all.)
 

Grouter

Expert Member
Joined
Sep 7, 2007
Messages
3,346
Leave Mweb. Ditch AVG. Use Avast or Avira, or, better still, Linux. Problems solved.
 

kevlarman

Member
Joined
Nov 2, 2013
Messages
18
Thanks, not quite a forum user, just frustrated right now, but seems like best we part ways with AVG, sad part is when you eventually get through to the correct bloke handling these cases, he is a credit to MWEB in his way of dealing with it, but the frustration to get through to him is half the problem.
 

Grouter

Expert Member
Joined
Sep 7, 2007
Messages
3,346
Thanks, not quite a forum user, just frustrated right now, but seems like best we part ways with AVG, sad part is when you eventually get through to the correct bloke handling these cases, he is a credit to MWEB in his way of dealing with it, but the frustration to get through to him is half the problem.
And inevitably it is sadly the norm that that guy in the call centre who actually knows a thing or two about what he's talking about is soon identified and promoted out of there and into a job higher up the ladder, leaving the rest of the drones behind.

My sisters first job was at a bank and on day one they stuck her on the enquiries counter. She learned fast. A week in, she suggested to one customer who complained about having to complete endless forms that it would perhaps be much more efficient for both the bank and it's customers if they just took all the paper forms that arrived in the receiving bay and moved them straight to the garbage bay, bypassing the branch, the staff and the customers altogether. They moved her off enquiries after that. She's a lawyer today. And a nurse. And a mother of two.
 
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