debbieslom
New Member
- Joined
- Feb 16, 2023
- Messages
- 3
- Reaction score
- 2
Guys, please don't use mweb their service is atrocious. I spent an hour and a half on the phone with the technical dept on Fri. 8 hours later to get my router working. Missed a whole day off work and no TV either. Each call was 30 min 2 of the 3 cut me off
I called in to speak to a sales consultant then asked to speak to technical I was put on hold and told there were 26 people ahead of me. So another 25 min wait. So i put down the phone. I emailed sos@ mweb.co.za and left an email asking for an urgent call back. Its been 6 hours and NOTHING!!!!!! If you're this busy at least have the decency to have a callback system where you call the client when they're 1st in line. So I'm now sitting with no Internet and no TV as I live stream for 8 hours now. &£#!^& I'M INCREDIBLY PISSED OFF still sitting with no results
FURTHER FEEDBACK
I'm trying to add a new product to my current contract with mweb.I sent them an email complaining about the poor service and saying I wanted to add a product. Sent this on Friday no one has bothered to contact me it's Tuesday now. What a joke. It doesn't matter how good your Internet is this service is unacceptable. I intend searching for a new provider. I'M DONE!!!!
Here's the biggest joke while waiting for mweb to answer the phone I searched for new service providers and found one whose cheaper and gave me better service.
Axxess thank you for your great prices and brilliant service.
MWEB YOU SUCK I think you're even worse than Telkom
I called in to speak to a sales consultant then asked to speak to technical I was put on hold and told there were 26 people ahead of me. So another 25 min wait. So i put down the phone. I emailed sos@ mweb.co.za and left an email asking for an urgent call back. Its been 6 hours and NOTHING!!!!!! If you're this busy at least have the decency to have a callback system where you call the client when they're 1st in line. So I'm now sitting with no Internet and no TV as I live stream for 8 hours now. &£#!^& I'M INCREDIBLY PISSED OFF still sitting with no results
FURTHER FEEDBACK
I'm trying to add a new product to my current contract with mweb.I sent them an email complaining about the poor service and saying I wanted to add a product. Sent this on Friday no one has bothered to contact me it's Tuesday now. What a joke. It doesn't matter how good your Internet is this service is unacceptable. I intend searching for a new provider. I'M DONE!!!!
Here's the biggest joke while waiting for mweb to answer the phone I searched for new service providers and found one whose cheaper and gave me better service.
Axxess thank you for your great prices and brilliant service.
MWEB YOU SUCK I think you're even worse than Telkom
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