Mweb Customer Service Issue

A

AidanEel

New Member
Joined
Apr 13, 2011
Messages
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Location
Johannesburg
I am an mweb 4Mb Uncapped subscriber, I tried to upgrade to the 10Mb package. In the process of fixing a billing issue, my ADSL line was disconnected and mweb have just not come to the party to solve the problem and there is no customer service number where I can complain, the technical support staff have been helpful and polite but have not yet solved the problem and don't call me back as promised. And now the problem is with the Sales department and they put the phone down on me when I requested to speak to a manager.

I'm tired of waiting for this problem to be solved, I pay mweb a lot of money and everyone I speak to escalate the problem... but nothing has come of it.

@mweb guy Who can I contact to solve this problem and have my line reconnected and have people call me back? My hands are cut off. Please help.
 
AidanEel said:
...the problem is with the Sales department and they put the phone down on me when I requested to speak to a manager...
Click to expand...
.
I know the feeling. They did same to me more than 10 times now since Monday. Last one even told me that the sales manager is too busy to speak on the phone and that he is going to end the call. next thing... he hang up.

I'm trying to mail them my rica forms but the mail box is full. No response from any other email addresses listed on the site.

All my hope now on MWEB Guy.

btw, Took me over 3 days to get hold of sales to sign up for new 4mb uncapped account.
 
AidanEel said:
I am an mweb 4Mb Uncapped subscriber, I tried to upgrade to the 10Mb package. In the process of fixing a billing issue, my ADSL line was disconnected and mweb have just not come to the party to solve the problem and there is no customer service number where I can complain, the technical support staff have been helpful and polite but have not yet solved the problem and don't call me back as promised. And now the problem is with the Sales department and they put the phone down on me when I requested to speak to a manager.

I'm tired of waiting for this problem to be solved, I pay mweb a lot of money and everyone I speak to escalate the problem... but nothing has come of it.

@mweb guy Who can I contact to solve this problem and have my line reconnected and have people call me back? My hands are cut off. Please help.
Click to expand...

Hi AidanEel

It sounds like we really dropped the ball here.
I would like ruffle some feathers from my side and make sure we get to the bottom of this for you.

Could you please PM me your MWEB account info and I'll get on this for you right away.
 
blackbirdrider said:
.
I know the feeling. They did same to me more than 10 times now since Monday. Last one even told me that the sales manager is too busy to speak on the phone and that he is going to end the call. next thing... he hang up.

I'm trying to mail them my rica forms but the mail box is full. No response from any other email addresses listed on the site.

All my hope now on MWEB Guy.

btw, Took me over 3 days to get hold of sales to sign up for new 4mb uncapped account.
Click to expand...

Hi bbr,

I've been requested to ask you from which email address you sent the email.
Drop me a PM with the email address, we don't want nobody sending you spamz. ;)
 
MWEB Guy said:
Hi bbr,

I've been requested to ask you from which email address you sent the email.
Drop me a PM with the email address, we don't want nobody sending you spamz. ;)
Click to expand...

THANK YOU! THANK YOU! THANK YOU!!!!!!

Senior sales consultant phoned me and everything sorted out!

THANK YOU! THANK YOU! THANK YOU!!!!!!
:)
 
blackbirdrider said:
THANK YOU! THANK YOU! THANK YOU!!!!!!

Senior sales consultant phoned me and everything sorted out!

THANK YOU! THANK YOU! THANK YOU!!!!!!
:)
Click to expand...

:) Thanks for the feedback.

Really glad everything is sorted out :)
 
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