Mweb email

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mk1

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I have a Mweb ADSL account and got the Mweb email addie.
Today I logged into the email box which I have never used to find over 10 spam emails / competitions.

Makes me think Mweb sell or give out their clients email addresses to 3rd parties?
 
I don't get anything funny enough....
 
Thats the thing, I have never used my Mweb email account or given it out to anyone.
 
mk1 said:
I have a Mweb ADSL account and got the Mweb email addie.
Today I logged into the email box which I have never used to find over 10 spam emails / competitions.

Makes me think Mweb sell or give out their clients email addresses to 3rd parties?
Click to expand...

checked mine about week ago and it was clean without any of the described crap in it. it only contains notices and invoices.
 
Had mine for years, can count the amount of genuine spam I've received on one hand.
 
Spammers also send out email to bob@example.com and john@example.com, etc. They "create" email addresses from lists they have by putting every "name" they have on file against the domain, so they don't necessarily have to have actually had or seen your email address. I don't think MWeb is selling their users' email addresses to spammers.
 
I can confirm that while I've been an mweb member for around 10 years I have had fairly moderate spam in my Mweb mailbox, but since upgrading to the uncapped ADSL I now have three times as much.

Now I wouldn't have anything to complain about, but Mweb's spam blocking system just doesn't work properly. I've added one address to the block list almost two years ago and am still receiving mail from it. I've forwarded it to the Mail Abuse department at Mweb and contact them again each time it comes through. Every time I contact them all I get back is a generic response to "send them the header" again.

Extremely frustrating. :confused:
 
I can confirm that while I've been an mweb member for around 10 years I have had fairly moderate spam in my Mweb mailbox, but since upgrading to the uncapped ADSL I now have three times as much.

Now I wouldn't have anything to complain about, but Mweb's spam blocking system just doesn't work properly. I've added one address to the block list almost two years ago and am still receiving mail from it. I've forwarded it to the Mail Abuse department at Mweb and contact them again each time it comes through. Every time I contact them all I get back is a generic response to "send them the header" again.

Extremely frustrating.
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I also had a spam email from the same sender that kept coming through even though it was in the block list. The reason MWeb wants the header is that they don't use the "from" email address that you see in the email, but the "Return-Path" address which is part of the header to block emails. You can see this in Outlook, but I have no idea to view it webmail interface. Once I added this email address to the block list, the spam stopped. The funny thing is that I think the "Block" button in the webmail interface adds the "From" email address and not the "Return-Path" address.
 
wizzball said:
I can confirm that while I've been an mweb member for around 10 years I have had fairly moderate spam in my Mweb mailbox, but since upgrading to the uncapped ADSL I now have three times as much.

Now I wouldn't have anything to complain about, but Mweb's spam blocking system just doesn't work properly. I've added one address to the block list almost two years ago and am still receiving mail from it. I've forwarded it to the Mail Abuse department at Mweb and contact them again each time it comes through. Every time I contact them all I get back is a generic response to "send them the header" again.

Extremely frustrating. :confused:
Click to expand...
MWEB e-mail section is run by a tard. He's been told time and again about several problems and nothing gets fixed.
 
@wizzball

Spam blocking as an ISP is an extremely delicate balancing act. On the one hand we want to protect our network and our customers from spam and on the other we want 'the mail to get through at all costs'.

Spammers are constantly coming up with new techniques to find email addresses to target and to fool anti spam services into allowing the messages through. We do successfully block a high volume of spam, but unfortunately there is no such thing as a perfect system and anti-spam rules which are too aggressive result in too many false positives and legitimate mail not getting through.

Your example of an address that you've added to a block list is actually a perfect illustration of a classic spammer technique. The from address displayed in the email you receive has been spoofed and is not the actual source address of the message, this is why our staff would have asked you for the headers to check the source address. Unfortunately spam that operates in this manner is often a moving target and is extremely difficult to stop with a client-managed block-list approach.

Also, just to confirm what SabreWolfy mentioned, this type of spamming is very common and works on the same principle as dictionary attacks used by hackers. We have recently put additional measures in place to detect and prohibit this type of behavior.

Kind Regards
Will
 
Will@MWEB said:
@wizzball

Spam blocking as an ISP is an extremely delicate balancing act. On the one hand we want to protect our network and our customers from spam and on the other we want 'the mail to get through at all costs'.

Spammers are constantly coming up with new techniques to find email addresses to target and to fool anti spam services into allowing the messages through. We do successfully block a high volume of spam, but unfortunately there is no such thing as a perfect system and anti-spam rules which are too aggressive result in too many false positives and legitimate mail not getting through.

Your example of an address that you've added to a block list is actually a perfect illustration of a classic spammer technique. The from address displayed in the email you receive has been spoofed and is not the actual source address of the message, this is why our staff would have asked you for the headers to check the source address. Unfortunately spam that operates in this manner is often a moving target and is extremely difficult to stop with a client-managed block-list approach.

Also, just to confirm what SabreWolfy mentioned, this type of spamming is very common and works on the same principle as dictionary attacks used by hackers. We have recently put additional measures in place to detect and prohibit this type of behavior.

Kind Regards
Will
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Sigh!

I've heard this very same excuse before and it didn't fly then and doesn't fly now.

The SPAM that comes is sometimes aimed clearly at the previous account holder. The SPAM BLOCK function should easily be able to stop these before reaching a customer's mail box, but it doesn't work. Another member told you so as well.

It has nothing to do with spoofing - it's just a case of a complete non-function of the blocker. Clearly you haven't even bothered to investigate, since customers are asked time and time again to send in headers and messages that are coming in day after day. Complete fail again by the e-mail section.
 
Lounger said:
Sigh!

I've heard this very same excuse before and it didn't fly then and doesn't fly now.

The SPAM that comes is sometimes aimed clearly at the previous account holder. The SPAM BLOCK function should easily be able to stop these before reaching a customer's mail box, but it doesn't work. Another member told you so as well.

It has nothing to do with spoofing - it's just a case of a complete non-function of the blocker. Clearly you haven't even bothered to investigate, since customers are asked time and time again to send in headers and messages that are coming in day after day. Complete fail again by the e-mail section.
Click to expand...

Are you incapable of polite conversation? I can't image a rep. from any company being motivated to assist you when the tone of all your message is so aggressive and condescending.

If you have a 100% reliable spam-solution, I'm sure we'd all be interested to hear about it.
 
Lounger said:
Sigh!

I've heard this very same excuse before and it didn't fly then and doesn't fly now.

The SPAM that comes is sometimes aimed clearly at the previous account holder. The SPAM BLOCK function should easily be able to stop these before reaching a customer's mail box, but it doesn't work. Another member told you so as well.

It has nothing to do with spoofing - it's just a case of a complete non-function of the blocker. Clearly you haven't even bothered to investigate, since customers are asked time and time again to send in headers and messages that are coming in day after day. Complete fail again by the e-mail section.
Click to expand...

Have you ANY idea how much spam is actually blocked? There is no system that will block 100% of spam and with the millions of mails that Mweb process some spam will come through and there's not a lot they can do about it. With the tactics that spammers use its almost impossible to block some of it. If their filters are set too high then it increases the number of false positives and then everyone will jump on the moaning bandwagon that non spam mails are being blocked.
 
gregmcc said:
Have you ANY idea how much spam is actually blocked? There is no system that will block 100% of spam and with the millions of mails that Mweb process some spam will come through and there's not a lot they can do about it. With the tactics that spammers use its almost impossible to block some of it. If their filters are set too high then it increases the number of false positives and then everyone will jump on the moaning bandwagon that non spam mails are being blocked.
Click to expand...

+1
 
gregmcc said:
Have you ANY idea how much spam is actually blocked? There is no system that will block 100% of spam and with the millions of mails that Mweb process some spam will come through and there's not a lot they can do about it. With the tactics that spammers use its almost impossible to block some of it. If their filters are set too high then it increases the number of false positives and then everyone will jump on the moaning bandwagon that non spam mails are being blocked.
Click to expand...
You aren't reading properly.

MWEB offers a function that is supposed to block individual addresses - rather like the one on this forum. The address is not changing.

It has nothing to do with general spam filters (which also are non-working).

The reason Sabre is getting so annoyed is because ...
 
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