MWEB Gaming Feedback

[vinnigepiet]

was fine again last night icc 25 hc , 320ms

so just certain areas that's overloaded have the issues.

again, no constructive feedback wot so ever, and you make it sound like its an exchange issue, please leave the thread as you do not have issues so thus you are trolling

 

[Gatecrasher]

again, no constructive feedback wot so ever, and you make it sound like its an exchange issue, please leave the thread as you do not have issues so thus you are trolling

Hmm, I dunno. If I had a problem I would want to know if everyone else had the same problem, and if not... why my experience differs. Any information is constructive even if it is not supportive of preconceptions.

If there was a magic wand that Will could wave to sort out your issues, I'm pretty sure it would have been waved by now.

 

[Gtx Gaming]

i think everyone that is having problems should post there www.pingtest.net result and current adsl stats.

and if tried using proxy , lets sort this out!!

http://www.pingtest.net/result/28172698.png mine as see my line is working 100%, sometimes jitter is even 1ms.

Bandwidth Down/Up(kbps) 512 / 256
SNR Margin Down/Up(dB) 31.5 / 13.0
Attenuation Down/Up(dB) 40.5 / 22.0

adsl stats is good line attenuation should be keep lower then 40 if possible its your distance form the exchange, this can be lowered changing phone cable, filters etc.

noise should be 30+. remove alarm, other phones etc if this is low.

 

[Magnarmalok]

again, no constructive feedback wot so ever, and you make it sound like its an exchange issue, please leave the thread as you do not have issues so thus you are trolling

Quite wrong, you see this thread's title is mweb gaming FEEDBACK, e.g anything good or bad. So ofcourse the fact that my internet works fine, as does my brothers, as does most of my friends' (all using the proxy ofcourse) Does this not in some way *hint* at a fix? I'm sorry, but so far at this stage anything that could narrow it down for Will & Team is constructive.

 

[Tinuva]

Quite wrong, you see this thread's title is mweb gaming FEEDBACK, e.g anything good or bad. So ofcourse the fact that my internet works fine, as does my brothers, as does most of my friends' (all using the proxy ofcourse) Does this not in some way *hint* at a fix? I'm sorry, but so far at this stage anything that could narrow it down for Will & Team is constructive.

Yes proxy fixes it for those who get access to them, by paying or using them for free by use of a silly bug which I won't repeat here. There are however a fix, I posted it above, since I know the equipment they use for shaping.

 

[Will@MWEB]

Tinuva with all due respect if the answer were that simple we would have implemented it long ago. We have done tests thinking along these lines and they were not successful. I spent well over an hour in telecon with the head of our networks team and our vendors today, they are giving this high priority on their side as well and understand that we need answers as quickly as possible, but I simply cannot commit or even give an opinion, as was asked earlier, as to when this will be fixed until they come back with some definite answers as to what's causing the problem.

 

[Beanbag]

Will@Mweb, if my problem was with my line I would be getting high latency while gaming if I use another ISP's connection on my line right? The thing is, when using another connection on the same line I don't get any latency. None at all. The only way I can get a semi playable latency is if I change my MTU to 960. My latency then starts at about 3000ms when I log into WoW, and it settles at 650ms. Its not the 300-400ms I used to get, but it is better than nothing. Just a side note, after changing my MTU there has been times where I get a latency of 290ms. In Dalaran. When there is a lot of people. So it doesnt make sense.

Have the network engineers tried using a different route for data going to WoW?

 

[vinnigepiet]

Quite wrong, you see this thread's title is mweb gaming FEEDBACK, e.g anything good or bad. So ofcourse the fact that my internet works fine, as does my brothers, as does most of my friends' (all using the proxy ofcourse) Does this not in some way *hint* at a fix? I'm sorry, but so far at this stage anything that could narrow it down for Will & Team is constructive.

If you actually read the whole thread or even try to remember, I used WTFast, battleping and lowerping and all 3 of them is not working, and as I said earlier I tried everything on this site as well and none seem to work after 6PM, sometimes I get issues during the day as well (but 90% of the time its something in the background updating that I just kill).

Saying "my ping is fine" is not constructive.....

Saying "my ping is fine, I am using this proxy service, I will PM you my account then you can check my settings, I am situated <HERE>, and I am so far from This exchange, I have a #Mb Line on this Mweb Unshaped/Shaped account" and the list goes on, that is constructive, Will can then actually check the settings and all the specifics there, maybe even a tracert to show the route its taking to the wow server could help. THAT is constructive, THAT is something Will can check the packets on to see what is happening at DPI.

 

[Tinuva]

Tinuva with all due respect if the answer were that simple we would have implemented it long ago. We have done tests thinking along these lines and they were not successful. I spent well over an hour in telecon with the head of our networks team and our vendors today, they are giving this high priority on their side as well and understand that we need answers as quickly as possible, but I simply cannot commit or even give an opinion, as was asked earlier, as to when this will be fixed until they come back with some definite answers as to what's causing the problem.

Yeah I agree at 1st it wasn't that simple, at which point we had the players on our network involved getting us more information. You will notice I posted more ip ranges on that website to include more realms that was still not working until we could get all the problems we had resolved. Same equipment, and for a while now most queries on our side have been closed.

But I understand if you are not interested, I mean what does this random guy on the interwebs know anyways

 

[Beanbag]

Yeah I agree at 1st it wasn't that simple, at which point we had the players on our network involved getting us more information. You will notice I posted more ip ranges on that website to include more realms that was still not working until we could get all the problems we had resolved. Same equipment, and for a while now most queries on our side have been closed.

But I understand if you are not interested, I mean what does this random guy on the interwebs know anyways

Hmmm... Will, sounds like Mweb has been challenged by an unknown masked ISP!!! Will they accept the challenge, or hide behind silly excuses?

 

[smokemaryjane]

Looks like Mweb will be sued by Blizzard in the coming months. It appears Mweb have now also Trademarked the ever elusive: SOON (tm) answer for their issues.

 

[Will@MWEB]

Yeah I agree at 1st it wasn't that simple, at which point we had the players on our network involved getting us more information. You will notice I posted more ip ranges on that website to include more realms that was still not working until we could get all the problems we had resolved. Same equipment, and for a while now most queries on our side have been closed.

But I understand if you are not interested, I mean what does this random guy on the interwebs know anyways

Hi Tinuva

Apologies this does look like quite a useful list, thanks for this. It doesn't help in terms of classification as at this point our vendors seem confident that the classification is being done correctly so they are looking elsewhere for the cause. Your list may well prove to be useful depending on what the next steps are that they recommend to us. I will pass it on to the networks team now.

 

[Mike43110]

Will, I just want to point out that at this point in time, I get better speeds on p2p protocols during the day in PE than at night, yet the person, on the exact same exchange gets his better speeds at night(he lives directly behind me) e.g. I tested a torrent over the weekend, 40KB/s max, today, right now 135KB/s

Don't know if that might be helpful. It seems to be similar to the problem the other MWEb guy had.

 

[Tinuva]

Hmmm... Will, sounds like Mweb has been challenged by an unknown masked ISP!!! Will they accept the challenge, or hide behind silly excuses?

It definitely is not a challenge, I am only trying to help. Reason being, there are players on M-Web accounts in guilds I play with, and a raid is only as strong as it's weakest player, who could be the best player having 10000ms latency causing that player to be useless, needing the other players to pick up the slack, making killing new encounters that much harder.

 

[Beanbag]

Hi Tinuva

Apologies this does look like quite a useful list, thanks for this. It doesn't help in terms of classification as at this point our vendors seem confident that the classification is being done correctly so they are looking elsewhere for the cause. Your list may well prove to be useful depending on what the next steps are that they recommend to us. I will pass it on to the networks team now.

Cant you set your DPI equipment to just pass on traffic from the IP list that Tinuva gave, instead of inspecting it and trying to classify it?

 

[vinnigepiet]

Cant you set your DPI equipment to just pass on traffic from the IP list that Tinuva gave, instead of inspecting it and trying to classify it?

problem is that there might be some people that is sly that can make it look like that IP instead it could be torrents (spoofing) then they download 400Kb/s torrents and it gets seen as "WoW data" on Mweb side

 

[Tinuva]

problem is that there might be some people that is sly that can make it look like that IP instead it could be torrents (spoofing) then they download 400Kb/s torrents and it gets seen as "WoW data" on Mweb side

While that is not impossible, few people will pull off proper ip spoofing and get anything useful out of it. IP spoofing mostly gets used in DDoS attacks to make it harder to pin point the sources. Lastly, its easy to graph the ips and check what protocols are originating from them.

 

[Beanbag]

problem is that there might be some people that is sly that can make it look like that IP instead it could be torrents (spoofing) then they download 400Kb/s torrents and it gets seen as "WoW data" on Mweb side

There is no way that they can make it look like the data is coming from an WoW server. Or rather, none that I know of. Will? Thoughts?

Edit: Nevermind, Tinuva gave an answer...

 

[vinnigepiet]

While that is not impossible, few people will pull off proper ip spoofing and get anything useful out of it. IP spoofing mostly gets used in DDoS attacks to make it harder to pin point the sources. Lastly, its easy to graph the ips and check what protocols are originating from them.

well you learn something new everyday

 

[Will@MWEB]

I agree I think the spoofing is a pretty unlikely scenario.

The thing that perhaps we haven't made 100% clear is that the traffic manager's role is not just to shape P2P, in fact that's probably it's least important function. It's also configured to provide a high level of assurance (in other words QOS) to priority traffic. Quite frankly I think that the P2P side of things gets far too much attention,when really the purpose of the manager is not to prevent people from doing P2P, but rather to ensure that the flow of traffic on the network is correctly managed and that sensitive traffic, which very much includes gaming, is giving the best treatment possible.

We can potentially make use of Tinuvia's list to conduct a new test of bypassing the traffic manager and it is currently under consideration by the networks team. Perhaps it will provide a more comprehensive grouping of the WoW traffic than we have achieved with previous tests attempting to do this. However as I said earlier based on those tests and the current vendor feedback we are not at this point convinced that the traffic manager is the cause of the issue.