MWEB Gaming Feedback

wHiTe*LiGhTnInG said:
People will never understand that companies ONLY do what they do to get more profit, otherwise why would they do it. I can tell you NOW its not about freeing the web for the people its about freeing it for themselves. I dont care if they explain its not (like they tried to), because anyone will say anything to get what they want.

Think about the next time someone in your personal life asks you to do them a favour, and notice the things they say in order to get you to do it for them, and how you feel about it then. You may even do it to others to have someone do it for you. There is always a defence up when you question things like this.

The moment another ISP comes along that offers better uncapped performance and service, people will leave just like that, regardless of what mweb think they ar doing, i know i will. The ones on offer now just dont cut it for me yet. If i did'nt have a spare capped account for my local latency i would have probaly left allready.
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I agree with most of your comments. However, I feel Mweb is one of the worst companies when it comes to transparency and openness. This is coupled with quite an intense desire on their part to quosh criticism of the state of their service. A 3 hour outage affecting a large part of their user-base becomes a small problem, now measured in minutes, that had nothing to do with them anyway, so why complain. Games, we were told, were shaped, then the story changed to "not shaped", but their reasoning was suddenly about "prioritising browsing". I could go on forever there are so many examples.

Why don't they just speak plainly and truthfully and then we will all be clear about how they operate. All the searching for ways to describe monumental f-ups in the most endearing way must be very taxing.
 
I dont understand why people just cant do what they need to do on the internet nicely. If you want to play games then it should be as fast as it could be comparing the distance you are from the server and not what they shape it to be. If you want to download movies, music, programs at the speed package you actually BOUGHT then it should be like that(who if its copy righted or not)the user should be responsable for all activites he is doing. If they cant do that because they say its too expensive, they talk crap. 70 000 + users and you cant upgrade or pay the fee to telkom to provide full internet capacity? Its about maximising profits and keeping everyone as a basic internet level.

70 000 users at lowest priced uncapped gives you a total of R15 330 000 a month. Even half of that can pay for what ever they wanted to on perfect internet performance. With that money they could start laying their own telephone lines to the whole of south africa without investors.
 
Lounger said:
Very funny. The guy who said thought a 6000ms ping was a port issue: "Bah, Lag was fine with me last week but now I'm sitting on 6k ms even in underpopulated zones. Isn't this maybe some port issue?"
Mwahaha!
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Oh really? Please do tell me where I said that.

Vinnigepiet said:
lol@ lounger and magnarmalok......not the brightest 2 people are they....
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and why am I thrown in there as well :?


@Will, you really have my pity mate. Dealing with people like these...
 
@Lounger

If you look back at previous responses we have made to questions about how gaming traffic is treated you will find that the answers differed as time went by, that's because we have constantly tried to improve things.

Portions of gaming traffic were shaped in the past, particularly those elements of MMO's recognized as behavioural upload/download, which is a signature that could also apply to unrecognized P2P services. Once we gained a better understanding of these protocols and the volume of traffic involved adjustments were made accordingly and this traffic is now given the same treatment as all other gaming.

Further to this business decisions were made about how gaming fitted into our overall strategy and in the run up to the relaunch of the MWEB Gamezone and our partnership with Gameservers.com, further adjustments were made and gaming traffic, which was previously simply classed as unshaped, has now been given the highest assurance level possible in terms of how we prioritize traffic.

I trust that this further serves to increase your understanding of the matter.

Kind Regards
Will
 
@Will, just logged in and used Proxy service and my ping is 28k, was PERFECT last night with proxy service, 280ms ping so yeah, dunno what happened :(

Edit: Update

seems everything is messed up, even browsing :(. Gonna reset router and see if that wont help

Edit: Update 2

seems after the reset my connection came up fine and all is well accept for wow, :(, anyhow swapped out my account with my prepaid one for some wow time :D
 
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Will@MWEB said:
That sounds almost like a punkbuster issue? I had the same thing initially with BC2 - had to download the latest version of Punkbuster and install it manually.
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thanks, updating punkbuster seems to have fixed it, pity the game couldnt just tell me to update punkbuster.
 
vinnigepiet said:
@Will, just logged in and used Proxy service and my ping is 28k, was PERFECT last night with proxy service, 280ms ping so yeah, dunno what happened :(

Edit: Update

seems everything is messed up, even browsing :(. Gonna reset router and see if that wont help

Edit: Update 2

seems after the reset my connection came up fine and all is well accept for wow, :(, anyhow swapped out my account with my prepaid one for some wow time :D
Click to expand...

I don't get why its affecting the proxy service Piet, you are using WTFast if I recall? Some of our testing has involved comparisons with tunneling services and I've yet to see an instance where the latency tanked like that when using a tunnel.

Are you running reduced MTU settings or Windows default? We did pick up with Sillicur yesterday that reduced MTU did not seem to go well with battleping.
 
Flip123 said:
any update on the Wow latency problem?
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Sorry flip, no further updates today. There was a possiblity we would test a new traffic signature from the vendors this morning, but nothing was confirmed with me so I'm assuming it wasn't ready yet.
 
Generally speaking I don't like the idea of changing MTU settings, all it takes is one router ignoring a certain type of ICMP packet and MTU discovery breaks, and then all kinds of things break along with it. I can however see how it can help lower latencies, by forcing packets to be smaller, which should give lower latency since you are not maxing the bandwidth on your. This in turn should only really help 384 and 512k lines, 1mbit and faster usually have big enough upload rates in SA that the MTU size should make very little difference if any at all.
 
Tinuva said:
Generally speaking I don't like the idea of changing MTU settings, all it takes is one router ignoring a certain type of ICMP packet and MTU discovery breaks, and then all kinds of things break along with it. I can however see how it can help lower latencies, by forcing packets to be smaller, which should give lower latency since you are not maxing the bandwidth on your. This in turn should only really help 384 and 512k lines, 1mbit and faster usually have big enough upload rates in SA that the MTU size should make very little difference if any at all.
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Yeah I tried the whole MTU thing but it messes up with my households PS3 connections and online radio so it breaks more than it fixes, not a valid solution for me.
 
Will@MWEB said:
I don't get why its affecting the proxy service Piet, you are using WTFast if I recall? Some of our testing has involved comparisons with tunneling services and I've yet to see an instance where the latency tanked like that when using a tunnel.

Are you running reduced MTU settings or Windows default? We did pick up with Sillicur yesterday that reduced MTU did not seem to go well with battleping.
Click to expand...

No MTU changes, might just be something in WTFast that messed up, although i dont think so as last night it was fine :(, anyways ill check out other tunneling services as well like battle ping
 
Will@MWEB said:
Sorry flip, no further updates today. There was a possiblity we would test a new traffic signature from the vendors this morning, but nothing was confirmed with me so I'm assuming it wasn't ready yet.
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Its nice to know that mweb is trying to fix the problem ,just hope all is done before the release of cataclysm :)
 
Will@MWEB said:
@Lounger

If you look back at previous responses we have made to questions about how gaming traffic is treated you will find that the answers differed as time went by, that's because we have constantly tried to improve things.

Portions of gaming traffic were shaped in the past, particularly those elements of MMO's recognized as behavioural upload/download, which is a signature that could also apply to unrecognized P2P services. Once we gained a better understanding of these protocols and the volume of traffic involved adjustments were made accordingly and this traffic is now given the same treatment as all other gaming.

Further to this business decisions were made about how gaming fitted into our overall strategy and in the run up to the relaunch of the MWEB Gamezone and our partnership with Gameservers.com, further adjustments were made and gaming traffic, which was previously simply classed as unshaped, has now been given the highest assurance level possible in terms of how we prioritize traffic.

I trust that this further serves to increase your understanding of the matter.

Kind Regards
Will
Click to expand...

Thank you. That was definitely the type of reply I was hoping for.

Does that mean you will replace the "ideal for gaming" claim on your product website which went missing about 7 months ago?
 
@Will, dont know who plays on battleping but that is really not my style, getting 400 -700ms ping and it spikes :(. so that is not for me(dont know how people can play with that ping and then the spikes as well :( )
 
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