MWEB Gaming Feedback

Just realised I had some Afrihost pre-paid unshaped bandwidth left on my account. Tried it out and now WoW is working again. The latency is not as good as I had a few weeks ago with MWEB (513ms vs 220's), but at least I can play. This is clearly an MWEB (or IS) problem. I refuse to pay for a tunneling service, because I *know* that my MWEB connection *can* work properly when it's functioning as it should. I didn't subscribe to MWEB only to subscribe to another service to "correct" MWEB's problems.
 
Makova said:
Just realised I had some Afrihost pre-paid unshaped bandwidth left on my account. Tried it out and now WoW is working again. The latency is not as good as I had a few weeks ago with MWEB (513ms vs 220's), but at least I can play. This is clearly an MWEB (or IS) problem. I refuse to pay for a tunneling service, because I *know* that my MWEB connection *can* work properly when it's functioning as it should. I didn't subscribe to MWEB only to subscribe to another service to "correct" MWEB's problems.
Click to expand...

I agree, we shouldn't have to. I simply mentioned BattlePing to show that something has definitely changed/broken on Mweb's side and WoW is now being shaped as badly as filesharing protocols again (if not worse).

BattlePing does work to get around the problem, but having to dish out extra for a tunneling service on top of all the costs for internet + WoW is not cool.
 
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Was able to play WoW after 16:00 yesterday with adequate latency (550ms - not great after we've got used to decent latencies recently).

Was able to log in to WoW this morning with no problems but as soon as 09:00 hit the latency went through the roof. WoW is unplayable at the moment.

Come on MWeb - we deserve better than this. If there is a problem then let us know. If you are shaping gaming again let us know. At the moment you lot are hit or miss and we never seem to know what we are going to get on any given day.

Edit: 9:27 and the latency has dropped to a very enjoyable 270ms ... 5 minutes later and it is unplayable again!
 
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Makova said:
Just realised I had some Afrihost pre-paid unshaped bandwidth left on my account. Tried it out and now WoW is working again. The latency is not as good as I had a few weeks ago with MWEB (513ms vs 220's), but at least I can play. This is clearly an MWEB (or IS) problem. I refuse to pay for a tunneling service, because I *know* that my MWEB connection *can* work properly when it's functioning as it should. I didn't subscribe to MWEB only to subscribe to another service to "correct" MWEB's problems.
Click to expand...

Makova I know you said you didn't want to provide traces but you really need to help me out here, I'm based in Cape Town and I have been playing fairly regularly with very good latency all the way through. In fact for anyone experiencing problems please ( I hate to sound like blue post) but I need as a minimum a tracert taken when you experienced the problem, a ping test to a uk based website (bbc works for me) and your physical location before I can even speculate on what might be causing your problem. The time of day and how frequently you are experiencing the problem would also be of assistance. Please remember guys, we're a long way away from the servers we play on and there is a lot of cable and network equipment between us and there - some fluctuation in performance should be expected so please lets keep the minor speed bumps in perspective and focus on what looks like real problems :)

Also I just want to reiterate as I saw someone comment on this a few posts back. We do not make aribitrary changes to shaping policies and gaming traffic is not shaped, so please if you are experiencing any sort of issue it's not because we have suddenly decided to shape WoW.

I will be back in the office from Monday so to anyone exerpiencing ongoing problems please put together the above info for me and I'll do my best to try and help you figure out what's causing it.
 
Latency has now shot over the 10 000ms mark and is sitting there now.

Tracert below:



Tracing route to 80-239-181-20.customer.teliacarrier.com [80.239.181.20]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 34 ms 26 ms 30 ms 41-133-42-1.dsl.mweb.co.za [41.133.42.1]
3 61 ms 59 ms 62 ms tengig-0-0-0-107.vic-ipc-1.mweb.co.za [196.22.169.158]
4 58 ms 58 ms 69 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 65 ms 56 ms 61 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
6 87 ms 92 ms 85 ms tengig-0-2-0-0.mid-1.mweb.co.za [196.22.169.219]
7 282 ms 277 ms 299 ms 196.22.175.218
8 278 ms 278 ms 281 ms 149.6.98.17
9 367 ms 348 ms 413 ms te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.165]
10 * 281 ms 292 ms te1-2.mpd01.lon01.atlas.cogentco.com [130.117.3.225]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Will@MWEB said:
Makova I know you said you didn't want to provide traces but you really need to help me out here, I'm based in Cape Town and I have been playing fairly regularly with very good latency all the way through. In fact for anyone experiencing problems please ( I hate to sound like blue post) but I need as a minimum a tracert taken when you experienced the problem, a ping test to a uk based website (bbc works for me) and your physical location before I can even speculate on what might be causing your problem. The time of day and how frequently you are experiencing the problem would also be of assistance. Please remember guys, we're a long way away from the servers we play on and there is a lot of cable and network equipment between us and there - some fluctuation in performance should be expected so please lets keep the minor speed bumps in perspective and focus on what looks like real problems :)

Also I just want to reiterate as I saw someone comment on this a few posts back. We do not make aribitrary changes to shaping policies and gaming traffic is not shaped, so please if you are experiencing any sort of issue it's not because we have suddenly decided to shape WoW.

I will be back in the office from Monday so to anyone exerpiencing ongoing problems please put together the above info for me and I'll do my best to try and help you figure out what's causing it.
Click to expand...

Hi Will

Thank you for responding. Please understand, I'm not trying to be difficult - the reason (as stated in my original post) for not pasting a trace route, is because I just cannot see how that would be useful to you since it doesn't show anything out of the ordinary. However, since you asked, I will oblige you - I've posted a trace route below this message.

Further to my previous explanation, the problem very unpredictable - it looks like packets get dropped almost randomly. Basically what happens, is that during play, I would get monster spikes seemingly out of nowhere and without affecting regular browsing (or Team Speak) as far as I can see - these protocols being much less sensitive to packet loss of course.

The in-game latency meter actually shows 2700ms and over. Up till yesterday, I didn't even knew the in-game meter showed 5 digit numbers, because the latency actually shot up to a whopping 22585ms. Obviously, it's not an accurate way of measuring it, so I ran the trace route below and it looked like pure bliss ... only it wasn't ... not in the game at least. As stated before, the communication also regularly stops randomly with the server throwing you out when it does.

Having said this, I played WoW on my pre-paid Afrihost account all night from 7pm till 5am this morning without a single hitch. I did re-connect to my MWEB account a few times in-between just to check ... but no luck. I'm stumped. Please let me know if you need more info.

Cheers, Makova

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 23 ms 22 ms 22 ms 41-132-70-1.dsl.mweb.co.za [41.132.70.1]
3 24 ms 22 ms 23 ms 196-28-178-178.adsl.mweb.co.za [196.28.178.178]
4 25 ms 22 ms 23 ms 196-28-179-11.adsl.mweb.co.za [196.28.179.11]
5 24 ms 25 ms 27 ms 196-28-178-97.adsl.mweb.co.za [196.28.178.97]
6 173 ms 175 ms 175 ms 196.22.164.2
7 175 ms 175 ms 174 ms 149.6.98.17
8 176 ms 175 ms 206 ms te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.165]
9 176 ms 175 ms 175 ms te4-4.mpd02.lon01.atlas.cogentco.com [130.117.1.134]
10 175 ms 175 ms 175 ms ldn-b4-link.telia.net [213.248.70.237]
11 173 ms 174 ms 182 ms ldn-bb1-link.telia.net [80.91.248.217]
12 234 ms 176 ms 175 ms ldn-b3-link.telia.net [80.91.250.241]
13 176 ms 176 ms 175 ms siemens-ic-119241-ldn-b2.c.telia.net [213.248.104.70]
14 176 ms 175 ms 282 ms 212.58.238.149
15 177 ms 175 ms 175 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
16 177 ms 174 ms 176 ms 212.58.255.12
17 178 ms 178 ms 178 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.
 
Magnarmalok said:
Will, have you gotten that raise yet?

In other news, I'm sitting with a constant 220ms in WoW atm...
Click to expand...

Then you are using a tunneling service. We should be able to use our accounts without a tunneling service.

Will does not deserve a raise. We have had 2 good weeks of internet in 5 months.
 
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So you have a constant 220ms in wow without any tunneling service? Even when accounts work properly that is very hard if not impossible to get without any form of VPN.
Also, you again come in and say how wonderful your experience is when allot of people are suffering.

I call Bull****.
 
Sillicur my own latency ranges probably between 260 and 400ms and the experience is very smooth. I have been playing the game quite regularly, levelling a rogue and latency becomes very noticable when you are employing shadowstep and ambush. I have seen a few spots here and there where latency spiked up to around 700ms but they are few and far between and generally quite short lived. I also run a lot of addons. I do not use any tunneling services, or MTU tweaks and I have still not bothered to even apply leatrix fixes since my last PC rebuild.

Remember as I explained to you in our last conversation if the problem was on our network it would affect all users equally due to the centralized nature of IPC. If your experience is different to the vast majority of our user base then that difference can only stem from the factors that exist between yourself and our IPC network.
 
Will@MWEB said:
Sillicur my own latency ranges probably between 260 and 400ms and the experience is very smooth. I have been playing the game quite regularly, levelling a rogue and latency becomes very noticable when you are employing shadowstep and ambush. I have seen a few spots here and there where latency spiked up to around 700ms but they are few and far between and generally quite short lived. I also run a lot of addons. I do not use any tunneling services, or MTU tweaks and I have still not bothered to even apply leatrix fixes since my last PC rebuild.

Remember as I explained to you in our last conversation if the problem was on our network it would affect all users equally due to the centralized nature of IPC. If your experience is different to the vast majority of our user base then that difference can only stem from the factors that exist between yourself and our IPC network.
Click to expand...

Are you serious? Really, are you ****ing serious? There is one person who is saying their latency is good. On this page there are 3, not including me that are having allot of troubles. The same troubles.
Look through the last 2 pages before you say "If your experience is different to the vast majority of our user base then that difference can only stem from the factors that exist between yourself and our IPC network."

From everyone posting in the last 2-3 pages, i dont get how you can say the vast majority. Look on this page i can point out 3 people complaining about this issue. Makova, WGS2010 and blackhand. Seriously, where do you get vast majority from, cause as far as i can find, this is the place for wow players to report their issues. A few days back a ****load of ppl have been reporting issues.

Please, dont come here and say its only MY experience, I have eyes, I can read the last 20 posts on this forum, can you?
 
Sillicur I'm once again going to ask you to try and refrain from emotionally charged responses and provide me with the facts about what you're currently experiencing and how it difffers from where we were previously.
We have three people or 4 people currently talking about different issues in different areas. It is not a flood of complaints and I believe that these are isolated issues that need to be investigated seperately. I did go to some lengths to explain the centralized network architecture to you before, perhaps I should recap. Our IPC networks route through two central points, one in Cape Town and one in JHB. If there is a problem on the MWEB network at one of these locations then it would affect all users routing through those points equally.
There is a lot of Telkom infrastructure that sits between our users and those central IPC links and there are any number of issues that could arise on this infrastructure that could affect the gaming performance of an individual or a localized group of users. This is not the only space that I monitor for user feedback. It's also not outside the realm of possibility that you may not experience these problems with a different ISP as without IPC in the equation you may be breaking out far more directly onto the SAIX network and thus not taking the same route on the Telkom infrastructure.
So unless I can see clear evidence of a centralized problem and if our network engineers are reporting to me that everything is running well and that nothing has changed then I must assume that the problem lies somewhere between you and MWEB's network, which I am still quite willing to investigate and do whatever I can to assist with, if the individuals involved are willing to work with me and exercise some patience as issues of this nature can take some time to isolate and get feedback on the nature of the problem.
 
Its not only me as well. I have 3 IRL friends and a lot of guild mates who play on Mweb accounts, they've also had to resort to a tunneling service. Its a recent problem, like +-4 days ago. I actually went from level 1-83 without any problems at all on my Mweb account. Then I logged in after work and it was broken again, just like before the upgrades to Cape Town.

I'm a technical guy Will (Software Engineer) and I've had my DSL line pretty much since DSL has been in SA, so I know how to diagnose when there's a problem my side or when its out of my hands. In this case its out of my hands other than using a tunneling service. But I'll oblige and post some ping tests from Cape Town:

Local ping tests:

Pinging axxess.co.za [196.34.95.131] with 32 bytes of data:
Reply from 196.34.95.131: bytes=32 time=35ms TTL=50
Reply from 196.34.95.131: bytes=32 time=34ms TTL=50
Reply from 196.34.95.131: bytes=32 time=34ms TTL=50
Reply from 196.34.95.131: bytes=32 time=34ms TTL=50
Reply from 196.34.95.131: bytes=32 time=33ms TTL=50
Reply from 196.34.95.131: bytes=32 time=33ms TTL=50
Reply from 196.34.95.131: bytes=32 time=34ms TTL=50

Ping statistics for 196.34.95.131:
Packets: Sent = 7, Received = 7, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 35ms, Average = 33ms

ping www.mweb.co.za -t

Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=12ms TTL=121
Reply from 196.2.63.110: bytes=32 time=12ms TTL=121
Reply from 196.2.63.110: bytes=32 time=12ms TTL=121
Reply from 196.2.63.110: bytes=32 time=12ms TTL=121

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 12ms, Average = 12ms

International ping test:

ping eu.darkfallonline.com -t

Pinging eu.darkfallonline.com [77.95.25.53] with 32 bytes of data:
Reply from 77.95.25.53: bytes=32 time=180ms TTL=45
Reply from 77.95.25.53: bytes=32 time=180ms TTL=45
Reply from 77.95.25.53: bytes=32 time=180ms TTL=45
Reply from 77.95.25.53: bytes=32 time=181ms TTL=45
Reply from 77.95.25.53: bytes=32 time=180ms TTL=45
Reply from 77.95.25.53: bytes=32 time=180ms TTL=45
Reply from 77.95.25.53: bytes=32 time=180ms TTL=45

Ping statistics for 77.95.25.53:
Packets: Sent = 7, Received = 7, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 180ms, Maximum = 181ms, Average = 180ms


ping bbc.co.uk -t

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=163ms TTL=112
Reply from 212.58.224.138: bytes=32 time=163ms TTL=112
Reply from 212.58.224.138: bytes=32 time=163ms TTL=112
Reply from 212.58.224.138: bytes=32 time=164ms TTL=112
Reply from 212.58.224.138: bytes=32 time=163ms TTL=112

Ping statistics for 212.58.224.138:
Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 163ms, Maximum = 164ms, Average = 163ms

And finally an international traceroute:

tracert eu.darkfallonline.com

Tracing route to eu.darkfallonline.com [77.95.25.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 11 ms 11 ms 196-28-178-178.adsl.mweb.co.za [196.28.178.178]

4 12 ms 11 ms 11 ms 196-28-179-11.adsl.mweb.co.za [196.28.179.11]
5 13 ms 13 ms 12 ms 196-28-178-97.adsl.mweb.co.za [196.28.178.97]
6 163 ms 162 ms 162 ms 196.22.164.2
7 164 ms 164 ms 164 ms 149.6.98.5
8 163 ms 163 ms 163 ms te3-4.ccr02.lon02.atlas.cogentco.com [154.54.36.
169]
9 163 ms 163 ms 163 ms te7-2.mpd02.lon01.atlas.cogentco.com [130.117.0.
97]
10 163 ms 163 ms 163 ms ldn-b4-link.telia.net [213.248.70.237]
11 163 ms 163 ms 162 ms ldn-bb1-link.telia.net [80.91.252.197]
12 172 ms 171 ms 185 ms prs-bb1-link.telia.net [80.91.247.254]
13 179 ms 179 ms 179 ms ffm-bb1-link.telia.net [80.91.245.102]
14 180 ms 179 ms 180 ms ffm-b8-link.telia.net [80.91.254.73]
15 179 ms 179 ms 179 ms fusionstorm-ic-139913-ffm-b8.c.telia.net [213.24
8.66.70]
16 180 ms 180 ms 180 ms publicweb.darkfallonline.com [77.95.25.53]

Trace complete.

As you can see, my latency across the board is excellent with at most 1ms jitter. Definitely no bandwidth hogging apps running that are congesting my line. My exchange (thank god) isn't falling apart. Yet WoW still gets 20k+ms and suffers from serious packet loss (as of +-4 days ago). Also worth mentioning is that once again, ITS JUST WoW with this problem. League of Legends, Heroes of Newerth, Starcraft II, Bad Company 2 etc. all run smoothly with excellent in game latencies (180ms to international, 30ms-50ms local). In case you missed it in my previous posts, using a tunneling service such as BattlePing resolves the problem resulting in a stable 180ms in game, indicative of shaping or poor routing.

All the information in hand, it should be clear there isn't anything I can do to resolve the issue on my end. Its kind of frustrating since there was this "window" where WoW was running very well, enough to get me from 1-83 and I was hoping I could stop paying for tunneling services. Now at random, its broken again.

Thanks for your time Will, I very much hope you will take another look into this.
 
Well well - Mweb gamers still experiencing the same problem months later. When will you guys realise they will never fix it.
 
Thanks Blackhand

Very helpful and detailed information, have you noticed any pattern in terms of time of day and how frequently the problem occurs? Please can you PM me your details and I'll make contact tomorrow so we can investigate further. If your guildmates are also MWEB users and they're willing to assist with investigating their details would be helpful too.
 
Will@MWEB said:
Sillicur I'm once again going to ask you to try and refrain from emotionally charged responses and provide me with the facts about what you're currently experiencing and how it difffers from where we were previously.
We have three people or 4 people currently talking about different issues in different areas. It is not a flood of complaints and I believe that these are isolated issues that need to be investigated seperately. I did go to some lengths to explain the centralized network architecture to you before, perhaps I should recap. Our IPC networks route through two central points, one in Cape Town and one in JHB. If there is a problem on the MWEB network at one of these locations then it would affect all users routing through those points equally.
There is a lot of Telkom infrastructure that sits between our users and those central IPC links and there are any number of issues that could arise on this infrastructure that could affect the gaming performance of an individual or a localized group of users. This is not the only space that I monitor for user feedback. It's also not outside the realm of possibility that you may not experience these problems with a different ISP as without IPC in the equation you may be breaking out far more directly onto the SAIX network and thus not taking the same route on the Telkom infrastructure.
So unless I can see clear evidence of a centralized problem and if our network engineers are reporting to me that everything is running well and that nothing has changed then I must assume that the problem lies somewhere between you and MWEB's network, which I am still quite willing to investigate and do whatever I can to assist with, if the individuals involved are willing to work with me and exercise some patience as issues of this nature can take some time to isolate and get feedback on the nature of the problem.
Click to expand...

Ok Will, LOOK at blackhand's post here. 3 Friends of his who dont post here. Same with me, 5 ppl i know that just do not make an account here and post. +- 4 days ago it started for all of us as well. From different parts of the country, this is not an isolated incident. How many people should post here before you realize this is actually wide spread.

Now, I have read your whole post and I would ask everyone to read mine. This is an account of my experience with Mweb so far:

Signed up 2 weeks after the uncapped deals went live. It was a wonderful time, good latency (didnt even have to use Tunneling services) and happy download speeds.
Late October one day, i logged onto wow and found that I had 20k+ ms, unresponsive and it kept dc'ing. So i waited for it to get fixed, without reporting an issue. Mid November when my Exams were done, I phoned telkom first off (cause i thought it was them) to come and check my line. They did, the line was fine. Im not in an area with allot of ADSL users either. Small town called Despatch. Keep in mind that every time i logged onto any other ISP in south africa, including openweb which i heard were just mweb resellers, my latency was a solid 300-350 ms.

Okay, so I was stumped and started searching for a thread like this over the interwebs. Finally I found this one, which really told me and i still hold this idea that, every wow gamer having issues wont just post here. Its not like its common knowledge to post here. The people posting here has exhausted allot of options, searching for answers and doing all they can. I believe that only 10% or less of the SA wow population actually post here, which puts the number of actual people with issues MUCH higher than you think. (unless there is some other source of wow players satisfaction forum that i dont know about).

Anyway, so it started late October, I came here and saw allot of people with the same issue I had. I tried to work with Will and give him as much info as possible, did research into tunneling services and gave him that info too. Through PM we have a few discussions and i was patient, but everyone has a limit. 2 Months later and still i was paying for a broken service. I had enough so i started flaming. Everyone, even Will can agree that 2 months of a ****ty service is enough and that flaming responses is not only allowed, but almost needed.

OMFG, then the break came, think was very early January if im not mistaken, or maybe late December, 200ms in wow. Oh happy days, seemed everyones problems were solved. So I go on my merry way, saying thank you for finally fixing it and bringing Mweb up to par with all the other ISP's in South Africa.

It lasted 2 weeks. 2 Weeks of showing us how good the internet can be, then it got ripped away again.

Now Will, put yourself in my shoes: No technical experience, i dont even understand most of the things in your post you just made. All i know is, i changed nothing from my end. The bulk of responses in the last 3 pages has the exact same issue as me and it started the exact same time +- 4 days ago. What does that tell someone like me? I log onto 5 different ISPs and all of the work perfectly, I log onto mweb and i cannot update SC2, I get disconnected at loading screen in wow and when i get in my latency looks terrible. (sometimes after about 10 logins latency is fine, but it takes me 20 minutes to do it each time, where i can just double click and play with ANY other ISP.) What would that tell you if you put yourself in my shoes?

This coupled with the fact that you took about 3 weeks to admit there was a problem the first time around too. Which there was.

Just put yourself in my shoes, what would you think from that perspective? What would you post here?

So Question: What other space do you monitor for feedback? I would like to see it, I think we all would.
The difference in my experience is now at the loading screen just before your character enters the game, it just stands there, with the bar fully loaded, then 1-2 min later it says "you have been disconnected from server" This happens about 5-6 times then sometimes it goes in. Sometimes its bad latency, sometimes its 220ms with the tunneling service (dont even try to put blame on the tunneling service, every other ISP works with it.)

2nd Think thats different from previous problems is that I cannot update SC2 with it. I also struggled updating DC universe. Im not complaining about the speed (which is 20kb/s anyway which is bad) im complaining about the download not even starting, while on every other ISP it starts. Whats the point of uncapped if you cant even update your games?

Hope this answers your questions.
 
Last edited:
Lounger said:
Well well - Mweb gamers still experiencing the same problem months later. When will you guys realise they will never fix it.
Click to expand...

Yeh Lounger, which ISP you with now and how is your latency with it? Please tell us, dont wanna make the mission of trying 5 other ISPs !
 
Sillicur I 100% accept everything you're saying and I do get why your level of frustration is where it's at, but there is no value to be had in rehashing the previous problems. If you're experiencing a current issue then please explain it clearly and in as much detail as you can in the manner that Blackhand has done and I will address it accordingly. In terms of the other sources my staff monitor Facebook and Twitter support channels as well, I keep tabs on the feedback from our call center agents on current trends and issues and we have open channels of communication within the business between various gamers, particularly those involved in the GameZone side of things, several of them are active WoW players who regularly discuss user feedback and compare notes on the current status of gaming on the network.

If certain players are having disconnect issues specifically when loading characters perhaps it is a realm routing issue? Those experiencing a problem please let me know which realms you are on and I'll see if I can replicate.
 
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