MWEB Gaming Feedback

Hi Beanbag please do let me know if you're still having a problem and give me as much detail as possible, realm played on time problem experience, physical location and tracert and continuous ping tests taken at the time you were having a problem.

Right. So I have been busy testing my WoW latency all weekend, and I seem to have fixed it all on my own. Firstly, I have a 384k line that I play on, and although it is a bit slow, it caters for my WoW needs and it doesn't cost me an arm and a leg.

Now a 384k line has a maximum possible download of 48 kilobytes per second, and a maximum upload of 16 kilobytes per second. Under normal WoW gaming circumstances you should not exceed this. I was wondering if my usage was the case, so over the weekend I fired up Networx (awesome little bandwidth monitor program, and its free!!) and had a look at my up and download rate while I play. Every time that I get DC'ed, Networx shows that I exceeded the up and download rate of my line. Am I correct in saying that once a program tries to exceed those limits on my pc that it basically saturate the line and the connection drops? Also take note that this only happens in our 25man raids, not whilst doing dailies or dungeons.

To fix it I got myself two new addons. The first one is called Spamalyzer, and the second one is called Smart Addon Blocker. I figured that the only reason I exceed the limit and get disconnected, is because other people in the raid and guild's addons sends me unnecessary messages, which causes me to DC. Tested last night during raid to confirm.

Hope this helps anyone out there that had a simular problem as me.
 
yes if go over the line limit you will dc, remeber you don't get full 384 your limited by tcp i.p overheads so 40kbs is max on a good day.

i use just dc on syndragosa when both trash is pulled on 512k rest was under 300kps, though not tried doing 25mans in cata.
 
Hi Will....

Seeing that MWEB hosts the COD Black Ops (AKA BlOps) servers, I have some questions that hopefully you can shed light on... I am not sure whether its just a local (SA) phenomenon, bad dev issue or what... but here goes...

If you follow the Black Ops thread, you will notice that we are getting really frustrated with the game, we all seem to be getting similar network issues....

a) When loading the game, and it says "fetching stats" the game freezes. This happens to a lot of people. We have to Ctrl+Alt+Del to get out of it.... What is this from? Network or the game just so bad? Do internationals get it too?
b) On entering a map, for the first few minutes we get constant "Disconnect" issues. Not always but at least 50% of the time. Sometimes you can resume playing and it pops up a few more times, other times you lose connection completely...
c) Simultaneously we experience disconnects in team speak, and they coincide with (b).
d) we regularly get server disconnects in the middle of the game, and our steam connection fails.... just for a few seconds, then comes up again, but obviously have been dropped out of game...

Can you please from MWEB's point of view investigate whether this is common worldwide or isolated to MWEB being the server hosts...
 
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Right. So I have been busy testing my WoW latency all weekend, and I seem to have fixed it all on my own. Firstly, I have a 384k line that I play on, and although it is a bit slow, it caters for my WoW needs and it doesn't cost me an arm and a leg.

Now a 384k line has a maximum possible download of 48 kilobytes per second, and a maximum upload of 16 kilobytes per second. Under normal WoW gaming circumstances you should not exceed this. I was wondering if my usage was the case, so over the weekend I fired up Networx (awesome little bandwidth monitor program, and its free!!) and had a look at my up and download rate while I play. Every time that I get DC'ed, Networx shows that I exceeded the up and download rate of my line. Am I correct in saying that once a program tries to exceed those limits on my pc that it basically saturate the line and the connection drops? Also take note that this only happens in our 25man raids, not whilst doing dailies or dungeons.

To fix it I got myself two new addons. The first one is called Spamalyzer, and the second one is called Smart Addon Blocker. I figured that the only reason I exceed the limit and get disconnected, is because other people in the raid and guild's addons sends me unnecessary messages, which causes me to DC. Tested last night during raid to confirm.

Hope this helps anyone out there that had a simular problem as me.

Thanks Beanbag that actually answers a lot of questions :) I've been looking at addon traffic as well and trying to understand what the impact might be of raid addons and such on a 384k user - I don't have any high level characters so this isn't something I could really put to the test myself.
 
Will, everything seemed to be sorted out. the issue remains to continue throughout sundays... its the same issue as before. My WoW is unplayable on sundays and general browsing is also extremely sluggish. take a look at what i mean, this is the scene throughout the whole day.

Will this clearly shows there is still an issue here. Sundays are terrible for my net connection. Please help... (again)

Hi Ultraviolet

I've escalated to my Telkom contact point again to check for any congestion and to recheck the line, we'll keep you updated on the progress.
 
Hi Will....

Seeing that MWEB hosts the COD Black Ops (AKA BlOps) servers, I have some questions that hopefully you can shed light on... I am not sure whether its just a local (SA) phenomenon, bad dev issue or what... but here goes...

If you follow the Black Ops thread, you will notice that we are getting really frustrated with the game, we all seem to be getting similar network issues....

a) When loading the game, and it says "fetching stats" the game freezes. This happens to a lot of people. We have to Ctrl+Alt+Del to get out of it.... What is this from? Network or the game just so bad? Do internationals get it too?
b) On entering a map, for the first few minutes we get constant "Disconnect" issues. Not always but at least 50% of the time. Sometimes you can resume playing and it pops up a few more times, other times you lose connection completely...
c) Simultaneously we experience disconnects in team speak, and they coincide with (b).
d) we regularly get server disconnects in the middle of the game, and our steam connection fails.... just for a few seconds, then comes up again, but obviously have been dropped out of game...

Can you please from MWEB's point of view investigate whether this is common worldwide or isolated to MWEB being the server hosts...


Hi IRG

I chatted to our Gamesmaster about your concerns earlier, and got some detailed feedback from him on a the points you've raised:

As a first point though if you're getting disconnected from Black Ops and TS simultaneously then there could be an underlying problem with your connection.

Having said this there are some unresolved bugs in the game, causing disconnects and various other issues for some players. The issues and current workarounds / fixes have been discussed here in some detail:

http://forums.steampowered.com/forums/forumdisplay.php?f=997

I'm also told that the file config_mp.cfg can be tweaked to address some of the steam related issues (I'm awaiting some communication on what settings need to change)

Hope this Helps
Will
 
Hi IRG

I chatted to our Gamesmaster about your concerns earlier, and got some detailed feedback from him on a the points you've raised:

As a first point though if you're getting disconnected from Black Ops and TS simultaneously then there could be an underlying problem with your connection.

Having said this there are some unresolved bugs in the game, causing disconnects and various other issues for some players. The issues and current workarounds / fixes have been discussed here in some detail:

http://forums.steampowered.com/forums/forumdisplay.php?f=997

I'm also told that the file config_mp.cfg can be tweaked to address some of the steam related issues (I'm awaiting some communication on what settings need to change)

Hope this Helps
Will

Thanx for the reply, and I am well aware of the issues still surrounding BlOps, there is definitely no "underlying problem" with my line, for one its not isolated to just me, and for two, my wife who shares the line will be playing with no issues when I seem to have issues / or visa versa.... try get someone who has the time to read the BlOps thread... makes for sum entertainment & enlightenment!
 
Hi Ultraviolet

I've escalated to my Telkom contact point again to check for any congestion and to recheck the line, we'll keep you updated on the progress.

Thanks Will, but it continues... Monday night looks bleak... Tell your contact to check it at NIGHT... during the day I guarantee they will not find any issues, cos there arent any!
Im getting so sick of this, I want to use my net at night when I get home and then I have to put up with this crap... Tell them to upgrade the exchange or something PLEASE!



Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms sitecomwl312.sitecomwl312 [192.168.1.1]
2 2 ms 1 ms 1 ms 192.168.0.1
3 490 ms 467 ms 499 ms 41-133-74-1.dsl.mweb.co.za [41.133.74.1]
4 467 ms 377 ms 421 ms tengig-0-0-0-100.vic-ipc-2.mweb.co.za [196.22.163.206]
5 474 ms 427 ms 398 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
6 423 ms 550 ms 450 ms tengig-0-0-0-0-11.vic-up-1.mweb.co.za [196.22.169.225]
7 415 ms 642 ms 638 ms tengig-0-0-0-0-41.vic-up-2.mweb.co.za [196.22.169.210]
8 * 710 ms 686 ms ap2610-1-s12-denimtowers.mweb.net [196.22.163.234]
9 702 ms 625 ms 686 ms 149.6.98.5
10 606 ms 601 ms 485 ms te7-2.ccr01.lon01.atlas.cogentco.com [154.54.36.165]
11 617 ms 672 ms 890 ms te4-4.mpd02.lon01.atlas.cogentco.com [130.117.1.134]
12 824 ms 511 ms 353 ms ldn-b4-link.telia.net [213.248.70.237]
13 741 ms 663 ms 849 ms ldn-bb2-link.telia.net [80.91.252.201]
14 452 ms 550 ms 675 ms ldn-b3-link.telia.net [80.91.247.88]
15 493 ms 514 ms 700 ms siemens-ic-119241-ldn-b2.c.telia.net [213.248.104.70]
16 677 ms 731 ms 610 ms 212.58.238.149
17 439 ms 478 ms 551 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.



Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Request timed out.
Reply from 212.58.224.138: bytes=32 time=506ms TTL=110
Reply from 212.58.224.138: bytes=32 time=617ms TTL=110
Reply from 212.58.224.138: bytes=32 time=800ms TTL=110
Request timed out.
Reply from 212.58.224.138: bytes=32 time=685ms TTL=110
Reply from 212.58.224.138: bytes=32 time=754ms TTL=110
Reply from 212.58.224.138: bytes=32 time=704ms TTL=110
Request timed out.
Reply from 212.58.224.138: bytes=32 time=803ms TTL=110
Request timed out.
Reply from 212.58.224.138: bytes=32 time=650ms TTL=110
Reply from 212.58.224.138: bytes=32 time=863ms TTL=110
Reply from 212.58.224.138: bytes=32 time=702ms TTL=110
Reply from 212.58.224.138: bytes=32 time=1022ms TTL=110
Request timed out.
Reply from 212.58.224.138: bytes=32 time=872ms TTL=110
Reply from 212.58.224.138: bytes=32 time=822ms TTL=110
Reply from 212.58.224.138: bytes=32 time=752ms TTL=110
Reply from 212.58.224.138: bytes=32 time=931ms TTL=110
Reply from 212.58.224.138: bytes=32 time=650ms TTL=110
Reply from 212.58.224.138: bytes=32 time=811ms TTL=110
Reply from 212.58.224.138: bytes=32 time=1059ms TTL=110
Reply from 212.58.224.138: bytes=32 time=941ms TTL=110
Request timed out.

Ping statistics for 212.58.224.138:
Packets: Sent = 25, Received = 19, Lost = 6 (24% loss),
Approximate round trip times in milli-seconds:
Minimum = 506ms, Maximum = 1059ms, Average = 786ms


ARRRRRGGGGHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
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Anyone able to log in to steam? I can't sign in at all, gets stuck on connecting
 
This is a joke.... and it was supposed to be "fixed"?...

b5lbth.jpg



Sort out my net please! it cant be THAT hard?...

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=341ms TTL=110
Reply from 212.58.224.138: bytes=32 time=388ms TTL=110
Reply from 212.58.224.138: bytes=32 time=503ms TTL=110
Reply from 212.58.224.138: bytes=32 time=450ms TTL=110
Reply from 212.58.224.138: bytes=32 time=491ms TTL=110
Reply from 212.58.224.138: bytes=32 time=439ms TTL=110
Reply from 212.58.224.138: bytes=32 time=655ms TTL=110
Reply from 212.58.224.138: bytes=32 time=647ms TTL=110
Reply from 212.58.224.138: bytes=32 time=625ms TTL=110
Reply from 212.58.224.138: bytes=32 time=730ms TTL=110
Reply from 212.58.224.138: bytes=32 time=460ms TTL=110
Reply from 212.58.224.138: bytes=32 time=333ms TTL=110
Reply from 212.58.224.138: bytes=32 time=337ms TTL=110
Reply from 212.58.224.138: bytes=32 time=611ms TTL=110
Reply from 212.58.224.138: bytes=32 time=584ms TTL=110
Reply from 212.58.224.138: bytes=32 time=672ms TTL=110
Reply from 212.58.224.138: bytes=32 time=598ms TTL=110
Reply from 212.58.224.138: bytes=32 time=493ms TTL=110
Reply from 212.58.224.138: bytes=32 time=494ms TTL=110
Request timed out.
Request timed out.
Reply from 212.58.224.138: bytes=32 time=494ms TTL=110
Reply from 212.58.224.138: bytes=32 time=310ms TTL=110
Reply from 212.58.224.138: bytes=32 time=564ms TTL=110
Reply from 212.58.224.138: bytes=32 time=453ms TTL=110

Ping statistics for 212.58.224.138:
Packets: Sent = 25, Received = 23, Lost = 2 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 310ms, Maximum = 730ms, Average = 507ms
 
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Hi ultraviolet, I'll follow this up again tomorrow and give you a call myself to let you know what feedback they have for me. If I can't get them to acknowledge that there is a problem I'll push to have you moved to a another DSLAM and we'll see if that has any effect.
 
Hi ultraviolet, I'll follow this up again tomorrow and give you a call myself to let you know what feedback they have for me. If I can't get them to acknowledge that there is a problem I'll push to have you moved to a another DSLAM and we'll see if that has any effect.

Thank you will.... finally :) ill PM you to rather give me a call to my mobile if thats ok with u?... I really cant handle these aweful latencies at peak times.
 
@Burn Well I found why it didn't work, steam sownloads the latest update while connecting if you do not have the latest update.
The problem is a shaping one. Mweb shapes the updater for some reason, so I could not download a 10mb file in 3 hours on a 4mb line.

@Will Can something be done about shaping bloody everything left and right? While the shaper is more than necessarry.W when it gets to the point that, during the day, I can't even log in to Steam because the shaper flagged it as low-priority traffic, then I start getting annoyed.

You can check my posts, I am normally not agressive, but when I can't log into Steam the whole day because of an ISP issue I start to get annoyed Aerosat left enough bad tastes in my mouth when it comes to shaping done wrong.

When you first install steam it installs then updates, downloading a 10mb update. The downloading of that 10mb update using whatever it does(haven't had time to see what kind of traffic it is) is shaped during the day to the same point as my torrents are currently(10KB/s during the day) basically low priority traffic.

I understand that steam is a bandwidth hog(6 Gig games) but it is a once off download most of the time. I do want to be able to restart my PC without having to worry if I will be able to reconnect to Steam( I am also not the only one with steam issues ) as I thought when I joined Mweb that with a 4mb uncapped account, I would never hve bandwidth issues, making it difficult to log in.
 
steam dont gets haped, mweb have there own steam download server so you download from them if you download though steam.

steam does sometimes take long to login ,but thats only problem i had, its not big one normally min or so
 
@Mike43110
+1

@hereticangel
I'm not so sure about Steam being unshaped. I was busy downloading a demo off Steam a few minutes ago and I was getting a decent 200-300kb/s up until 8AM, after which my speed dropped to single digits. Torrents died at the same time.

I changed the download region in hopes of getting better speeds, which required Steam to restart, and now I can't login at all. The login popup sits there for a few minutes and NetWorx reports it doing normal speeds for a few seconds before tapering off to a few bytes per second and then dying completely. An error message eventually pops up and then I am kicked back to the login details dialogue.

I'm on my 7th login attempt at the moment.

http://i.imgur.com/DgUHY.jpg
 
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@hereticangel steam games, no. Steam updates, very much so, same pool as torrents.
 
i dont have any steam games atm, but when i had 512k line, it was 50kbs 24/7, is there any other free games then alien swarm i can test?
 
@hereticangel steam games, no. Steam updates, very much so, same pool as torrents.

Definitely not the case Mike, although I have noticed in some recent testing that if you have torrents running in the background (even if they are not using much bandwidth) steam download speeds will sometimes drop off sharply.

Our own steam servers are up and running, the Cape Town server is fully populated with content (it took quite some time for Valve to complete the deployment) and we are in the process of replicating this to the JHB server. Unfortunately at this point there isn't a way to force steam to connect to the MWEB servers. We've raised this with Valve and they've indicated the possibility of subdividing the South Africa region at some point in the future to facilitate this, however I don't have any indication of a timescale on this being done.
 
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