MWEB Gaming Feedback

Hi,

Recently, I started playing Red Alert 3 online (Gamespy). I have noticed that it always lags (a little) every time I play a match (1 v 1, 2 v 2, 3 v 3 etc). Is there any way to fix this issue? My connection is uncapped 384K shaped. I ping-tested Gamespy(a set of RA3 ip addresses), it returned the average of around 500ms, is it bad?

I have port forwarded all the required ports. It still lags :(
 
ultraviolet150 said:
Hey will, any news from the telkom guys and the move of my DSLAM. The problems picked up again on sunday. (as like b4)

Regards
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I chased this up again yesterday to get them to relook at it as I'm not happy with the response you got. The option that was suggested to me was to get you onto the newest (imax) DSLAM in your exchange, If they're saying you're already on that DSLAM then there is nothing else we can do on that front, however I am still waiting on confirmation that this is actually the case. I'm also not happy with the fact that they keep saying there is no congestion when the issues you get on Sunday are classic congestion symptoms. We logged yet another request yesterday for a congestion check (I think this is number 4) once again explaining that the symptoms occur mainly on the weekend. I'll let you know as soon as we make any headway.
 
Kitty09 said:
Hi,

Recently, I started playing Red Alert 3 online (Gamespy). I have noticed that it always lags (a little) every time I play a match (1 v 1, 2 v 2, 3 v 3 etc). Is there any way to fix this issue? My connection is uncapped 384K shaped. I ping-tested Gamespy(a set of RA3 ip addresses), it returned the average of around 500ms, is it bad?

I have port forwarded all the required ports. It still lags :(
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Hi Kitty

Honestly I don't really have any insight into what the expected performance on RA3 should be. If the servers are US based a 500ms ping is probably about what can expect. The best suggestions I can offer you is firstly that you drop me your username in a PM and I'll check to ensure that your RA traffic is being categorized correctly as gaming (it really should be considering it's an older game) and secondly that you take a look at what your options are in terms of finding local, or possibly even European based opponents to play against as you will almost certainly get a better experience.
 
Will@MWEB said:
I.....We logged yet another request yesterday for a congestion check (I think this is number 4) once again explaining that the symptoms occur mainly on the weekend. I'll let you know as soon as we make any headway.
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Thanks Will, I'm happy with the work you guys are putting in for me. I think that the 4th time is enough, if the issue continues, Ill just have to live with it, theres no point of over exerting ourselves. I appreciate it thus far and we will see what "they" say this time.
 
ultraviolet150 said:
Thanks Will, I'm happy with the work you guys are putting in for me. I think that the 4th time is enough, if the issue continues, Ill just have to live with it, theres no point of over exerting ourselves. I appreciate it thus far and we will see what "they" say this time.
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Don't give up. You have to keep on their case and the problem will eventually be resolved. Give up and stop nagging them and it will never get fixed.
 
No problem ultraviolet. I appreciate your patience, but I don't give up quite that easily :D I will keep pushing their buttons until they come back with the right answer. It took us almost three months last year to get them to resolve the latency problems in the Southern Suburbs, with both ourselves and Web Africa applying pressure, but we got there eventually.
 
Will@MWEB said:
Hi Kitty

Honestly I don't really have any insight into what the expected performance on RA3 should be. If the servers are US based a 500ms ping is probably about what can expect. The best suggestions I can offer you is firstly that you drop me your username in a PM and I'll check to ensure that your RA traffic is being categorized correctly as gaming (it really should be considering it's an older game) and secondly that you take a look at what your options are in terms of finding local, or possibly even European based opponents to play against as you will almost certainly get a better experience.
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Will, thanks for the quick reply :D

No lags today :D Well, at least in 1 v 1 games. RA3 servers (the ones I use to play on) are Europe-based.

Check your pm :)
 
Will@MWEB said:
No problem ultraviolet. I appreciate your patience, but I don't give up quite that easily :D I will keep pushing their buttons until they come back with the right answer. It took us almost three months last year to get them to resolve the latency problems in the Southern Suburbs, with both ourselves and Web Africa applying pressure, but we got there eventually.
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Guess we shouldn't expect anything other than having to push buttons with telkom. But thanx again. I'm sure things will get sorted one way or another...
 
Hi Everyone

Just a quick public service announcement. Our abuse team has picked up a phishing attack doing the rounds which is trying to steal steam account logins. Valve is not in fact going to suspend any accounts if you don't verify your login details, please do not click on the link if you receive the mail :o
 
Hehe Thanks, but I already have quite a full portfolio :) I'm sure I will be working quite closely with whoever get's the post though.
 
Will@MWEB said:
Hi Everyone

Just a quick public service announcement. Our abuse team has picked up a phishing attack doing the rounds which is trying to steal steam account logins. Valve is not in fact going to suspend any accounts if you don't verify your login details, please do not click on the link if you receive the mail :o
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You mean they WEREN'T going to suspend my WoW and Aion accounts... oh wait.....

Still love the fact that my Aion account was under investigation.... when I didn't have an Aion account....
 
hey i wanted to ask , do you guys have any news on bulletstorm servers?

will be dedicated like blackops? or can users host there own servers like cod4.

and if dedicated will you guys host some servers?

all ready pre-ordered limited edition :P
 
All I can say is WOW.

I dont know what MWEB is doing right tonight but I am having the most fantastic latency I have ever seen in a raid. 180ms to 220 ms solid. And it is seriously responsive, its so nice being able to have spellcasts finish way before GCD is up!

/target MWEB
/applaud
 
Haha - nice Steven glad to hear that :) I must say it's a lot of fun leveling a rogue when you can get your kicks and gouges off fast enough to interrupt the heals on those pesky horde you encounter in the same questing area :D
 
StevenC said:
All I can say is WOW.

I dont know what MWEB is doing right tonight but I am having the most fantastic latency I have ever seen in a raid. 180ms to 220 ms solid. And it is seriously responsive, its so nice being able to have spellcasts finish way before GCD is up!

/target MWEB
/applaud
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I'm going to second that, for the last 2-3 days (after I got Telkom to sort out the packet loss on my line), my latency has been excellent.
 
hereticangel said:
hey i wanted to ask , do you guys have any news on bulletstorm servers?

will be dedicated like blackops? or can users host there own servers like cod4.

and if dedicated will you guys host some servers?

all ready pre-ordered limited edition :P
Click to expand...

Can't provide you with any info on that just yet, but I can tell you that you should be holding your breath in anticipation, our gamesmaster is currently very busy :D
 
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