MWEB Gaming Feedback

Hi guys,

So here are my findings for yesterday. Sadly they agree with most of the above posts.

Before I went to class, the latency was sitting around 500ms home and world. The ingame experience was very different, and I would put it at around 2 to 2.5 seconds of actual delay. ( This from about 8 to about 9 am )

Soon after class I tried again, this time, suprisingy, there was no issue. It ran smooth as the curve of a beautiful woman's body for about 2 hours. Let me add this, I was very happy, if tentatively. This laster for about 2 hours ( roughly started at 2pm and went till about 5. The last hour was a frustating time of dc and enormous lag )

I tried again in the evening ( around 8 ) and had another nice hour or two with low delay, completely playable. Then like the wraith of the gods, 10pm on the dot the connection truned into something worse than a dialup. Even browsing got rediculously slow ( just getting on the mweb fault report site or this forum was a mess. ) Ingame latency especially suffered. I recored figures of anything up to 25 000 ms before I got disconnected.

During all the high latency periods and low ones, I was playing without WTFast, as I have yet to have response from the games master. That said, I did in all cases, try the trial version for the full 20 minutes. Although the figures changed a bit latency wise, the experience was the same. Very heavy ingame delay, followed invetually by the server kicking.

I hope this information is useful.

Regards,
Taint
 
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Like a few others have noticed, the problem is NOT game-centric. Rift is also suffering from on the dot INSANE lag spikes after which are followed by hour(s) of slow browsing/downloading before everything suddenly returns to normal. Real shame as Rift normally has a far superior ping to WoW. (Usually get 280ms, but when the spikes hit.......up to 50,000ms)
 
I had spoke to a man who phoned me from Mweb's Technical desk and we tried a few things, I had at the time thought the issue was sorted, but it seems to have crept back, I was thinking that it might have been something on my side, but looking at all of these people having the exact same problem as I do, I think Mweb needs to make a plan from their side or they are going to lose customers.

AND YES I did try the WTFast account, it helps when the ping is normal, but when it starts going out of control, there isn't much it can do
 
Hi guys,

Ok as ongoing investigation into our shared massive latencies, in our online games - I have been playing a bit of WoW since about 5pm ( it is 6:56 pm now ). It was fine for the first hour and a half, then roughly around 6:30 pm, it went to hell. Stable 480ms turned into a 2400ms world latency, and in reality probably closer to 20 000ms in actual delay. Even chat lagged.

As far as I've seen this issue appears to hit at random, and at different times during the day, as I stated in my previous post. What I have also encountered is that although browsing generally goes to hell with this sudden latency increase, it is not always as bad as the change in latency ingame is.

Tracerout to follow during one of thse enourmous lagging phases:


Tracing route to www.bbc.net.uk [212.58.244.69]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 9 ms 9 ms 8 ms 41-132-28-1.dsl.mweb.co.za [41.132.28.1]
3 11 ms 11 ms 11 ms tengig-0-0-0-104.vic-ipc-2.mweb.co.za [196.22.16
3.218]
4 35 ms 33 ms 33 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 13 ms 14 ms 13 ms TenGigE0-0-0-0.11.vic-up-1.mweb.co.za [196.22.16
9.225]
6 13 ms 13 ms 13 ms tengige0-3-1-0.mid-up-1.mweb.co.za [196.22.169.9
4]
7 246 ms 245 ms 245 ms pos0-0-2-1.lon-up-1.mweb.co.za [196.22.163.234]

8 259 ms 261 ms 260 ms 149.6.98.5
9 258 ms 258 ms 258 ms te3-4.ccr02.lon02.atlas.cogentco.com [154.54.36.
169]
10 247 ms 247 ms 248 ms te7-2.mpd02.lon01.atlas.cogentco.com [130.117.0.
97]
11 248 ms 248 ms 247 ms ldn-b4-link.telia.net [213.248.70.237]
12 260 ms 259 ms 271 ms ldn-bb1-link.telia.net [80.91.252.197]
13 249 ms 248 ms 248 ms ldn-b3-link.telia.net [80.91.249.170]
14 247 ms 247 ms 246 ms siemens-ic-119241-ldn-b2.c.telia.net [213.248.10
4.70]
15 259 ms 258 ms 258 ms 212.58.238.133
16 258 ms 257 ms 258 ms 212.58.239.58
17 248 ms 248 ms 253 ms 212.58.251.44
18 248 ms 249 ms 248 ms bbc-vip114.telhc.bbc.co.uk [212.58.244.69]

Trace complete.


As an additional note - this persists even with WTFast account. I will see if I can find other proxy trial accounts to check if they function better under these laggy phases. Obviously this isn't the ideal solution, but it might hold us over till MWEB finds the issue and finds a solution.
 
Yep, literally went to hell the moment the clock struck 11pm. Same as the past two days - possibly before that, Cannot confirm this from my own experience, as I was not online at exactly 11pm then.

This is rather annoying as it has now literally lost me my spot in my raid team, for good. The most irritating part of this, is that I was there every time, doing my best to not screw up. Sadly impossible with harsh latency shifts at random points, and worse with latency breaking in the middle of raid times on a daily basis. The insult is that the latency shifts aren't even always reflected by the game. That's not normal is it? Anyway.

The problem is there, widely spread and recurring. Some commentary would be nice, even just a "state of play".

That said, good luck Tech team at Mweb, I sincerely hope you can find the problem and blow it's behind out into the most harsh environment you can find, so we can all watch it squirm and die slowly. Then we can all get back to pwning noobs or bringing down beasts, whichever applies to what you play.

- EDIT - 1:15am and still hopeless. Going to call it a day now.
 
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Wow latency situation

Hey guys i am as the nickname states an official wow player and i am currently running on a 4mb uncapped line sorry to bring up the problem yet another time but having the lag issues past 17:00 every night currently sitting on 1400+ ms which is simply horrible considering my 500+- ms during the day. Well i added these registry tweaks which i found online at (http://lifeandcode.net/2009/05/reduce-game-network-latency-in-windows-7-or-vista/) --> for windows 7 users. Work quite well cut my ms by about 300 :).

First off Lemmie explain the level 5 character compared to the level 85 character when you are level 5 your interaction with other players (i.e P2P) is lesser than that of an 85 whom should be sitting in a city such as Orgimmar or Dalaran /w fellow raids for a role in there Raid. Also i don't know if you have notice but if you are a lower level your latency is quite low BUT as soon as you enter a battleground for example Altrec Valley there are +-100 players in the battleground at a time SO when you run into a battle of 15-Vs-15 you instantly freeze-up and disconnect, But in the case of a smaller battleground such as Warsong Gulch there are -+20 players interacting with each other @ once (i.e 3v3 battles, etc). So this all goes to show the problem is evidently P2P related. I am not to sure of the process which Mweb would have to follow but what they can simply do is
A. Contact Blizzard with the problem try to come to some agreement with the P2P throttling.
B. Stop treating wow as a P2P program (*As uTorrent)
C. Drastically reduce the price of a unshapped line (this option would obviously not be favourable to Mweb) or
D. They could create a Contract aimed specifically to cater for Unshaped gamers (i.e disable the ability to download torrents YET increase gaming capabilities)unshaped increased speeds, decrease acknowledgement packages sent over the line etc. I believe Option D would be a good compromise considering that a Wow gamer is just that a WoW gamer. as nerdy as it sounds we like to play WoW you sit down in front of your PC mouse over Black Ops and end up clicking on WoW =]. (and before you Hatin' and trollin' ---> Im a Matric student with a healthy social life, i swim 3 hours a day so i have a balance ;P. ) Co Za Asy! --> For the RWJ fans out there :)
 
Sadly it has nothing to do with shaping as I'm on the Unshapped package and have the exact same problems.

(unless it's the p2p restrictions coming OFF at 11pm and everyone downloading like crazy that is screwing latency over)
 
I believe that a few people do leave there computers on over night downloading torrents as if the world is coming to and end and watching the new Harry Potter will save us all from impending doom! :P..
Quite odd at the moment im running with those tweaks (link in my last post) its 1:38 here and my ping is roughly 500 quite exceptional to be playing smoothly this early in the morning!
Try them out.
Anyone having these problem Over the weekend? i am not leads me to think Mweb has the solution thus using it all the time MAY be to costly? to much effort?
 
weird only non cpt okes have problems and only few also.

at 11pm the shaping gets bit more lifted etc, will have to see what will say.
 
Nope, getting bad lag in the evenings whenever I want to test out the WTFast account :P In Cape Town sadly, so that is that theory out the water!
 
Having the issue in East London as well. Will do what Mwebguy said though. :)
 
OfficialWoWPlayer said:
Hey guys i am as the nickname states an official wow player and i am currently running on a 4mb uncapped line sorry to bring up the problem yet another time but having the lag issues past 17:00 every night currently sitting on 1400+ ms which is simply horrible considering my 500+- ms during the day. Well i added these registry tweaks which i found online at (http://lifeandcode.net/2009/05/reduce-game-network-latency-in-windows-7-or-vista/) --> for windows 7 users. Work quite well cut my ms by about 300 :).

First off Lemmie explain the level 5 character compared to the level 85 character when you are level 5 your interaction with other players (i.e P2P) is lesser than that of an 85 whom should be sitting in a city such as Orgimmar or Dalaran /w fellow raids for a role in there Raid. Also i don't know if you have notice but if you are a lower level your latency is quite low BUT as soon as you enter a battleground for example Altrec Valley there are +-100 players in the battleground at a time SO when you run into a battle of 15-Vs-15 you instantly freeze-up and disconnect, But in the case of a smaller battleground such as Warsong Gulch there are -+20 players interacting with each other @ once (i.e 3v3 battles, etc). So this all goes to show the problem is evidently P2P related. I am not to sure of the process which Mweb would have to follow but what they can simply do is
A. Contact Blizzard with the problem try to come to some agreement with the P2P throttling.
B. Stop treating wow as a P2P program (*As uTorrent)
C. Drastically reduce the price of a unshapped line (this option would obviously not be favourable to Mweb) or
D. They could create a Contract aimed specifically to cater for Unshaped gamers (i.e disable the ability to download torrents YET increase gaming capabilities)unshaped increased speeds, decrease acknowledgement packages sent over the line etc. I believe Option D would be a good compromise considering that a Wow gamer is just that a WoW gamer. as nerdy as it sounds we like to play WoW you sit down in front of your PC mouse over Black Ops and end up clicking on WoW =]. (and before you Hatin' and trollin' ---> Im a Matric student with a healthy social life, i swim 3 hours a day so i have a balance ;P. ) Co Za Asy! --> For the RWJ fans out there :)
Click to expand...

Guys and Gals please can we clarify this once and for all, WoW traffic is not classed as p2p and players interacting with each other in game is not a p2p activity (unless they made a torrentfu addon while I wasn't looking :) ).

Regarding the current issues thanks everyone for your input and the PM's with detailed troubleshooting info it was very helpful. I agree that there seems to be an issue here and our network engineers are in the process of trying to establish what's causing this so we can get it resolved as quickly as possible. I'll update you here as soon as I have a progress report.
 
Tom242 said:
just played couple of bg's...all seems back to normal :D
Click to expand...

did not play since then...and tried it now, just as bad as before. laaaaags. WA account fine.

FYI, it does not seem a latency issue with me, its just lagging. WA account is the same latency atm, just no lagging.
 
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Glad to see some recognition of the problem from Mweb~!

This DOES however seem to largely be a time related issue so I wouldn't be surprised if it's working fine for some people right now (Rift is updating so I haven't played yet today to test but it's usually been fine again once daytime has struck).

Not sure how useful my info is but.

Game: Rift
Shard/Realm: Steampike

Problem occurs at EXACTLY 11pm each night and sometimes lasts all night and sometimes restores itself by 1am if I'm lucky. Game latency indication is erratic. Game will sometimes show 300ms while behaving laggy and then a second later show 1000-60000ms while still behaving poorly.
 
Alright you have rejected my statement now that you made it quite clear that player interaction is not P2P WHY does your latency go out of the wall when you interact with another player? or when you raid?
and if WoW isn't reconised as a P2P programs why does downloading torrents ***k the game completely? if you download torrents you can barley move in game please explain?
i understand that you acknowledge the problem YET what is the problem? whats causing it ?

And before you say that downloading torrents just hypes your latency that is most definately not the case in any game besides WoW. my ping goes up by maybe 5-10 in COD 4, COD 6, and CSS

Please explain whats causing the problem.
 
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