MWEB Gaming Feedback

They did actually acknowledge the problem, but why they are not fixing it is beyond me.
 
i was actually fine tonight tad higher ping, but my sister was browsing, though played fine wow and LOL.

though im in cpt :P
 
Even over weekends its bad. Dl's also cant go past 15kb/s even on the weekend, seriously, its not even business hours. after 1-2am everything is awesome, then as soon as 7-8am hits its bad again.
Yup, im telling you, gonna be a few months before its fixed. Mark my words.
 
For the first time on Sunday evening I could successfully log in and play online.
I am going to test again this afternoon to see it was just not a fluke. But it looks like the protocol detection system can now distinguish between games and torrents.
That WT Fast only seems to work on MMO's :D
As I play flight sims it was not much help :cry:
 
Even over weekends its bad. Dl's also cant go past 15kb/s even on the weekend, seriously, its not even business hours. after 1-2am everything is awesome, then as soon as 7-8am hits its bad again.
Yup, im telling you, gonna be a few months before its fixed. Mark my words.

Sillicur NNTP traffic is classed as P2P and is accordingly shaped, including traffic to the MWEB news server itself. We do try and provide a slightly higher priority to our news server as a value add, but any expectation of line speed transfer for NNTP, or other p2p related activities on a shaped product is simply not realistic. I have requested our networks team to look into the priority of the MWEB server to see if there are any adjustments which can be made, however I cannot make you any promises with regard to an improvement.
 
Ping still causing problems. Online gaming sucks atm.

wtfast traffic does not seem to be getting the correct priority at the moment, I'll do my best to get this addressed as soon as possible - I'll look into Age of Conan today as well Rohan.
 
Playing WoW from CT (Bellville north) on Mweb was brilliant last night.... last week I had insane DC's, crashes, and high latency (world latency)... Since the last hotfix patch that was deployed things have started to get better. So yesterday afternoon I spent most of my time fiddling with various things + settings to ensure my raid would be smooth last night. For some reason, Mweb 4meg uncapped account was performing better than my WebAfrica account (which usually performs better). However this was only relevant when tunneling my data through a Proxy in EU...

Web Africa with no tunnelling - 290 / 340 ms
Web Africa with tunnelling - 280 / 310 ms
Mweb No proxy - 330 / 380 ms
Mweb with Proxy - 180 / 210 ms

The manner in which data is now transmitted from the WoW servers has changed drastically... on bad connections or slower lines, high burst data sync's from mods that are not 4.1 friendly (compatible ?), you see unstable connections to the servers... Data usuage is around 70 / 80 meg a raid night more than normally if you run with the optimize network speed option. By the look of it, they implimented the famous "registry" hack setting server side, which basically means they increased the frequency of TCP acknowledgements hence the data usuage is higher. Another thing to note... if you change the optimize for network speed option, it was stated by a blue post to restart your wow before it will be picked up properly by the client.
If you suffer from frequent DC's mid raids while tunnelling your data, untick the Optimize network setting and run your data straight without the tunnelling... it helped for me last week prior to the patch fix.

Another thing I did which improved my WoW experience greatly, was to flash my netgear modem with the DGteam Ubuntu driven firmware... its running on a 2.6 Linux kernel, and since the last update for Netgear DG834XX series modems was released in 2008, the new firmware has tons of tweaks + updated Modem drivers on a firmware level applied to it... The buffer sizes are modified / tweaked as well vs the default netgear OEM firmware.
 
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Sillicur NNTP traffic is classed as P2P and is accordingly shaped, including traffic to the MWEB news server itself. We do try and provide a slightly higher priority to our news server as a value add, but any expectation of line speed transfer for NNTP, or other p2p related activities on a shaped product is simply not realistic. I have requested our networks team to look into the priority of the MWEB server to see if there are any adjustments which can be made, however I cannot make you any promises with regard to an improvement.

Then answer me why it was always going full speed. Im not even asking for full speed, but 10kb/s at 11 pm at night to your own damn server is a bit bad isnt it? 1/4 speed on the slowest possible line...It was always going well Will, since i got Mweb. Is it going to stay this way now? Please just let us know so i can pass the info along. U say its not realistic, why have i had the speeds for all but one week since i signed up last year ?
This was the only part of Mweb that was stable for me and its getting taken away too.

Btw, one could circumvent the shaping by using port 80 with certain news servers, but the Mweb will cancel your account and you will have to take them to court. Funny how that works doesnt it?
 
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Playing WoW from CT (Bellville north) on Mweb was brilliant last night.... last week I had insane DC's, crashes, and high latency (world latency)... Since the last hotfix patch that was deployed things have started to get better. So yesterday afternoon I spent most of my time fiddling with various things + settings to ensure my raid would be smooth last night. For some reason, Mweb 4meg uncapped account was performing better than my WebAfrica account (which usually performs better). However this was only relevant when tunneling my data through a Proxy in EU...

Web Africa with no tunnelling - 290 / 340 ms
Web Africa with tunnelling - 280 / 310 ms
Mweb No proxy - 330 / 380 ms
Mweb with Proxy - 180 / 210 ms

The manner in which data is now transmitted from the WoW servers has changed drastically... on bad connections or slower lines, high burst data sync's from mods that are not 4.1 friendly (compatible ?), you see unstable connections to the servers... Data usuage is around 70 / 80 meg a raid night more than normally if you run with the optimize network speed option. By the look of it, they implimented the famous "registry" hack setting server side, which basically means they increased the frequency of TCP acknowledgements hence the data usuage is higher. Another thing to note... if you change the optimize for network speed option, it was stated by a blue post to restart your wow before it will be picked up properly by the client.
If you suffer from frequent DC's mid raids while tunnelling your data, untick the Optimize network setting and run your data straight without the tunnelling... it helped for me last week prior to the patch fix.

Another thing I did which improved my WoW experience greatly, was to flash my netgear modem with the DGteam Ubuntu driven firmware... its running on a 2.6 Linux kernel, and since the last update for Netgear DG834XX series modems was released in 2008, the new firmware has tons of tweaks + updated Modem drivers on a firmware level applied to it... The buffer sizes are modified / tweaked as well vs the default netgear OEM firmware.

Thanks Pornolio, extremely useful info.
 
wtfast traffic does not seem to be getting the correct priority at the moment, I'll do my best to get this addressed as soon as possible - I'll look into Age of Conan today as well Rohan.

Would you be able to look into STO as well? Latency seems fine now however I am getting these annoying latency blips that occur every 5-10 seconds.
 
Would you be able to look into STO as well? Latency seems fine now however I am getting these annoying latency blips that occur every 5-10 seconds.

Ah another STO player.... Glad Im not on my own :) Yeah jumped on about 1.5 weeks ago (a few times throughout the day) and all lagged. So decided to give it a break for a while and try again at another time.
 
Not able to login to Age of Conan using mweb, as soon as I connect to another isp account it works perfectly. Any eta when this is going to be fixed Will/mwebguy?
 
For the first time on Sunday evening I could successfully log in and play online.
I am going to test again this afternoon to see it was just not a fluke. But it looks like the protocol detection system can now distinguish between games and torrents.
That WT Fast only seems to work on MMO's :D
As I play flight sims it was not much help :cry:


Spoke too soon obviously connections are still stuffed.
 
Saturday when ppl said connections where better I told you all. Wait till Monday. Every weekend it will be nice, every other day it will be bad till they fix this. What do people generally call an ISP connection that work well over weekends and late at night but not during business hours? Well, they will probably deny it and call it something else or w/e. Logically we would assume that the gaming is being shaped like torrents. Good luck trying to get them to admit it thou.

FYI, news server mweb to mweb still being shaped to 10kb/s. First time in almost a year, its not normal Will. It is not normal since normal would mean its in the normal range of experience and it isnt. I've had the uncapped account since you launched uncapped services and this is the first time its happened. Clearly that does not qualify as normal? Question, will my account get suspended if i bypass the shaping on my own?
 
Not able to login to Age of Conan using mweb, as soon as I connect to another isp account it works perfectly. Any eta when this is going to be fixed Will/mwebguy?

I gathered some info this afternoon regarding ports and server IPs and fed it to one of our engineers. He usually puts these in place at around 6am so you should hopefully see an improvement tomorrow.
 
Saturday when ppl said connections where better I told you all. Wait till Monday. Every weekend it will be nice, every other day it will be bad till they fix this. What do people generally call an ISP connection that work well over weekends and late at night but not during business hours? Well, they will probably deny it and call it something else or w/e. Logically we would assume that the gaming is being shaped like torrents. Good luck trying to get them to admit it thou.

FYI, news server mweb to mweb still being shaped to 10kb/s. First time in almost a year, its not normal Will. It is not normal since normal would mean its in the normal range of experience and it isnt. I've had the uncapped account since you launched uncapped services and this is the first time its happened. Clearly that does not qualify as normal? Question, will my account get suspended if i bypass the shaping on my own?

Sillicur as I stated previously I have asked our networks team to relook at the priority of the NNTP server, however I cannot make any promises to you as to what will change as this is a shaped service and was always intended to be as such. If you have been getting an experience on this service up until now which was at line speeds then it is possible that the policy was not working as intended for you and it has now caught up.
That however does not invalidate the policy and we have always made it very clear that NNTP traffic fell into the p2p class and would be shaped accordingly.

Quite frankly I'm a little surprised to hear you saying that you've always had these speeds as we have had feedback from several customers in the last month or two, indicating that they would love to see more speed in this area.

Is it possible that during the testing you and I did back in November and December last year that your account was left on an unshaped profile and that this has now reset itself?
 
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