MWEB Gaming Feedback

Hi guys

We are still running a little below our full international capacity until the SAT-3 repairs are completed, which I think would account for the below standard international latency some of you are experiencing at the moment. This should be concluded within the next day, or two so please hang in there.

@Mike43110 DC Universe should be optimized - did this work for you previously?

@MJ INC Our guys did all of the groundwork on BF3 traffic during the BETA tests and have worked very closely with EA to make sure that we have all the traffic for both PC and console correctly identified and optimized. I'll speak to the Gamezone team and ask them to revisit the PS3 side of things specifically and check if everything is working as expected.

Kind Regards
Will
 
Will@MWEB said:
Hi guys

We are still running a little below our full international capacity until the SAT-3 repairs are completed, which I think would account for the below standard international latency some of you are experiencing at the moment. This should be concluded within the next day, or two so please hang in there.

@Mike43110 DC Universe should be optimized - did this work for you previously?

@MJ INC Our guys did all of the groundwork on BF3 traffic during the BETA tests and have worked very closely with EA to make sure that we have all the traffic for both PC and console correctly identified and optimized. I'll speak to the Gamezone team and ask them to revisit the PS3 side of things specifically and check if everything is working as expected.

Kind Regards
Will
Click to expand...

Thanks! I just find I'm getting a much better experience on my PS3 playing BF3 with my Telkom account but I understand there have been problems with both Sat3 and Seacom so I can wait till everything is back to normal.
 
@Mweb, downloaded it over the weekend, so wouldn't know.

Am playing on the PC though, not the PS3.
 
Will@MWEB said:
Hi guys

We are still running a little below our full international capacity until the SAT-3 repairs are completed, which I think would account for the below standard international latency some of you are experiencing at the moment. This should be concluded within the next day, or two so please hang in there.

@Mike43110 DC Universe should be optimized - did this work for you previously?

@MJ INC Our guys did all of the groundwork on BF3 traffic during the BETA tests and have worked very closely with EA to make sure that we have all the traffic for both PC and console correctly identified and optimized. I'll speak to the Gamezone team and ask them to revisit the PS3 side of things specifically and check if everything is working as expected.

Kind Regards
Will
Click to expand...

Hi Will, can you comment on the latest article No SAT3 failure says Telkom?
Also, any chance to optimize gaming experience, especially WRT ping to EU server of World of Tanks?
Ping around 220-280 is just too much.
Your feedback will be greatly appreciated!
 
WOW EU problems here too, driving me insane.

Trying to heal under lag is not a good idea and I dare not mention my latency to them lol
 
Kenny said:
Hi Will, can you comment on the latest article No SAT3 failure says Telkom?
Your feedback will be greatly appreciated!
Click to expand...

Hi Kenny,

This is not really a question of accuracy, it’s just about how much detail you go into.

People often think of international capacity as a single cable running along undersea from point A to point B, but in fact it’s a complex network of cables which is linked up with multiple providers and redundant routes along the way.

When the outage occurred near Portugal we lost access to our SAT-3 capacity and this is what we reported. I’m sure that the Telkom statements are also completely accurate and that they had alternate routes available to them via other cables linking into SAT-3.

In our case we chose to offset the outage by increasing our Seacom capacity while repairs were being carried out as this is a solution that was more readily available to us.

I hope that clarifies things a bit.

Regards,
MWEB Guy
 
Will@MWEB said:
Hi guys

We are still running a little below our full international capacity until the SAT-3 repairs are completed, which I think would account for the below standard international latency some of you are experiencing at the moment. This should be concluded within the next day, or two so please hang in there.Will
Click to expand...

Any update to the, so called, " SAT-3 repairs "?
 
Last edited:
t1ck3ts said:
Any update to the, so called, " SAT-3 repairs "?
Click to expand...


Hi t1ck3ts,

Service has also been restored on the SAT-3 cable so we are now back to our full international capacity.

Some work on the SAT-3 cable still needs to be finalized and will continue until the 9th of November so we are anticipating that there might still be some intermittent disruptions on this front, but we will do our best to manage these and reduce the impact on our customers as much as possible.

Regards,
MWEB Guy
 
Kenny said:
Hi Will, can you comment on the latest article No SAT3 failure says Telkom?
Also, any chance to optimize gaming experience, especially WRT ping to EU server of World of Tanks?
Ping around 220-280 is just too much.
Your feedback will be greatly appreciated!
Click to expand...

Hi Kenny

I posted a response on the thread linked to the article - trust that will clarify things.

World of Tanks is definitely covered in gaming optimization. I think when it comes to that type of Game netcode is a big factor in determining how playable it is internationally. Pings of 220-280 are well within acceptable ranges.
 
Will can you make sure mw3 is optimized etc, seems a bit laggy but probably because it was international host.
 
hereticangel said:
Will can you make sure mw3 is optimized etc, seems a bit laggy but probably because it was international host.
Click to expand...

I'm sure it will be - the Gamezone guys were 'testdriving' it this morning as I understand it - some people get to have all the fun! :D
 
I'm still having bad international ping. I can hardly play World of Tanks (US Server).. It used to be 280ms ping but now its gone up to 400-430ms. Also, since this morning my torrent download speed has dropped to under 10kb/s. I have a 1mb uncapped shaped line BTW
 
L153R said:
I'm still having bad international ping. I can hardly play World of Tanks (US Server).. It used to be 280ms ping but now its gone up to 400-430ms. Also, since this morning my torrent download speed has dropped to under 10kb/s. I have a 1mb uncapped shaped line BTW
Click to expand...

Good evening L153R, please provide me your MWEB account details and screenshots of the pings you are obtaining.
 
We have now launched a new WTFast server in Cape Town! Select "show server locations" and you can now connect directly to our CPT server, or CPT to France, CPT to Germany, CPT to Netherlands, or CPT to US! Please test it out and let us know how it works for you!
 
hi. im in cape town. thornton area. my ping is insane today, not only in games but in general as well (eg google,mweb,telkom,gumtree,myadsl - all give me high pings).

Can you tell me whats up?

here's a screen shot of my ping to my local game servers..usually they range from 30 - 80 ping...but now..so sad..oh and i cant find any games now in mw3 either, coz of my ping obviously.

9gysn4.jpg
 
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