MWEB - Message from CEO - Acceptable Use Policy

Necuno said:
before the cable break, there was hardly an issue with quality. no rational person can think that backup bandwidth will preform as the normal means would with all the monkeys wanting to do 800+ a month. power users should be on power accounts and not home accounts, period.

lets see how they preform from monday onwards when it's back to seacom. yes i know the switch over is today, but i can guarantee you there will still be some issues here and there.
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Well MWEB don't have power accounts. They have home accounts and business accounts. Nothing in between.
 
Just scanned quickly through the first 4 pages of the old 'MWEB Uncapped ADSL - Official Q & A' thread. Some samples:

MWEB Representative:

Should customers wish to use applications and services (protocols) which are not prioritised, MWEB advises that such activities be performed/ scheduled at off-peak times to provide reasonable performance.
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Clearly not the case.

Unfortunately acceptable usage is somewhat subjective in nature. There is no finitely specified limits defining what becomes unacceptable usage.

Uncapped broadband is a shared service, thus the needs/requirements/experience of the many is given priority over the few whose activities are negatively impacting on the majority. So it basically comes down to ... if what you're doing *IS* negatively impacting the majority, we will ask you to refrain or advise you of trying to do it another way. Should one persist we may have to insist.
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I don't agree with the "you're spoiling it for everyone" argument anyway, but the other point is that people are being dumped without warning and not being asked to refrain or advised to try other methods.

This is in line with global norms in the service provider industry.
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Yes & no, but it doesn't really matter since MWEB are breaking their own word on this anyway.

Check through the rest of the thread here.
 
Qwikslver said:
Well MWEB don't have power accounts. They have home accounts and business accounts. Nothing in between.
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then move along :)

anyways i had enough of mweb religion vs mweb non religion debates for now. maybe this thread should be moved to the PD ?
 
Tanya35 said:
So how do a "handful" of users affect the entire network?
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By the relevant ISP (read MWEB) underinvesting in bandwidth and overselling their product (something they were in fact warned about months ago).
 
And what about the 4mb uncapped users who only use 10 gigs? It all balances out in the end or at least that's my take on it.
Bottom line is mweb is a company looking to make profits not saying that's wrong just saying that's reality.
Why have they not implemented a product in between this and their top of range one?
 
marine1 said:
And what about the 4mb uncapped users who only use 10 gigs? It all balances out in the end or at least that's my take on it.
Bottom line is mweb is a company looking to make profits not saying that's wrong just saying that's reality.
Why have they not implemented a product in between this and their top of range one?
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Who knows?
 
marine1 said:
Why have they not implemented a product in between this and their top of range one?
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They want to charge people for the right to brag that they "have 4mb uncapped broadband" and then terminate those who choose to actually make use of their bandwidth.
 
SabreWolfy said:
Use their email-only account for R40 per month, if you can bring yourself to continue paying them for the service they offer.
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That's exactly what I did a while back - went to Afrihost 'cos they were just so much cheaper - then along came the reasonably priced uncapped - seamless cutback to MWeb. The 40 bucks was worth it to not lose my 10 year+ @iafrica address.

Break even for me was at about 7 Gigs (taking into account the 2 for the price of one) but the relief of not having to micro monitor usage or feel cheated when a large download failed or was interrupted for whatever the reason was incalculable.
 
Kosmik said:
The bitterness is becoming strong in this thread.
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We become spoilt. We've gone from ranting and raving about how revolutionary Afrihosts R29 per gig offering was to how crappy MWEB's R539 uncapped accounts are..

Despite all its warts the MWEB offering is still a pretty damn awesome one...
 
sandmanm34 said:
Despite all its warts the MWEB offering is still a pretty damn awesome one...
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I DO agree with you...the only thing I ask is don't enforce the throttling on p2p so much, please!!

What would you guys say is reasonable throttling? 80%? 60%? even 50%? When shaping kicks in at 6pm ( I've got the logs to prove it) I'm only getting about 25% of my line speed...RARELY more, most of the time less
 
Necuno said:
before the cable break, there was hardly an issue with quality. no rational person can think that backup bandwidth will preform as the normal means would with all the monkeys wanting to do 800+ a month. power users should be on power accounts and not home accounts, period.

lets see how they preform from monday onwards when it's back to seacom. yes i know the switch over is today, but i can guarantee you there will still be some issues here and there.
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dude i agree with you, its just cause seacom is down that this has happned
 
SlowHands said:
I DO agree with you...the only thing I ask is don't enforce the throttling on p2p so much, please!!

What would you guys say is reasonable throttling? 80%? 60%? even 50%? When shaping kicks in at 6pm ( I've got the logs to prove it) I'm only getting about 25% of my line speed...RARELY more, most of the time less
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I would say that on the rare occasion if/when I want to use P2P or download via HTTP or whatever, I want my full line speed (or at least within 90%) - I think that's a fair expectation to have given the way I use the Internet. However, without knowing anything re. M-Web's infrastructure, it's hard to provide any valid suggestions that might help users attain that.
 
SlowHands said:
I DO agree with you...the only thing I ask is don't enforce the throttling on p2p so much, please!!

What would you guys say is reasonable throttling? 80%? 60%? even 50%? When shaping kicks in at 6pm ( I've got the logs to prove it) I'm only getting about 25% of my line speed...RARELY more, most of the time less
Click to expand...

Something else has to be a factor slowhand. a good couple of times I've received 400kbps at peaks this week of p2p for bursts of hour or two, normally post 11pm. Don't know how long it lasts as I either go to sleep or whatever I wanted is finished downloading. But I got home last night, fired up steam and had multiple updates, system pulled about 200kbps accross 5 updates and in about two minutes all were done. That was at 6:10pm.
 
Thier shaping *should* relax a bit once they're back on SEACOM (so from tomorrow). If it doesn't, well, vote with your wallet.
 
I've spent a lot of time these last 2 weeks reading through the different threads where MWEB is concerned (try to understand better) and it seems that the times shaping is active is different for everybody. I'll have a look again at my hourly logs tonight when I get home. I can say that p2p (for me) is just about dead before 6pm and then 6pm exactly my p2p transfers pick up to about 60kb/s...as in immediately...this can only be scripts running on MWEB's side...now what I would like to know is what are the settings on those scripts...what percentage did they put in.
 
Some more clarity, regarding priority traffic, shaping, after hours and the unshaping of downloads:

Shaping is not something that happens on a protocol, by protocol basis for the individual user.

Traffic is allocated into priority pools, with the aim of giving the best possible experience to the average user on the network. Each pool is allocated a portion of the available bandwidth on the network and at different times of the day, or dynamically based on the performance of the network the pool sizes are increased and decreased to allow more, or less headroom for different traffic types.
Within a given pool users making use of those traffic types will contend the available bandwidth, based on the shaping rules applied to ensure that everyone gets a fair experience.
So when we talk about relaxed shaping after hours, we are in effect saying that the size of the pool for peer to peer is increased as demand for priority traffic decreases.

This means that when someone intentionally unshapes their downloads they are no longer sharing bandwidth from the peer to peer pool with everyone else, but are using bandwidth from the priority traffic pool.

The net effect of this is that not only are they drawing from a bandwidth pool allocated to basic critical services, but they are also reducing the amount of bandwidth that can be allocated to the non critical bandwidth pool, which means that peer to peer users who play by the rules are also directly impacted by this behaviour.

Kind Regards
MWEB Operations (Tech Manager)
 
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