MWEB - Message from CEO - Acceptable Use Policy

So my R350 all-inclusive 384 shaped uncapped account should cost 3 to 4 times less? I "should" be paying R100 per month for the same product? :wtf:

When I say *should* I don't refer to the current environment. There's no way M-Web could offer the product at such a price, but yes, for it to be considered consumer grade the lowest end service (whatever that is) should be between $10-$15 p/m and your highest end service should be between $20-30 p/m for it to be considered "affordable" to a reasonable amount of consumers. I don't think businesses should be using ADSL at ALL, it's not intended to be a business-grade product, they should be looking at dedicated services (100mbits @ $1000 for example).
 
Hi Killadoob

It's not so much about the time of day. Remember, because our network is primarily consumer based the normal 'after hours' thinking doesn't always apply. By now we're sure everyone in this forum is aware of the challenges with regards to the availability of local IPC bandwidth. We'd really prefer a situation where customers understand this and play fairly, as Derek suggested, rather than having to annoy everyone with a set of Draconian rules with acceptable times and gigabyte limits.

Just because the sign at the restaurant door says 'all you can eat' doesn't mean you have to keep shoveling it in until the paramedics arrive :)

Kind Regards
MWEB Operations

but.....

I checked I only used "52.57 GB" in July (up to 18 July) for my 4MB uncapped account. am I a "fair" user? Why I am "heavily shaped"?

Please explain!!!!

(today, I connected to any web site, it is terribly slow......)
 
I have no problem with a fair use policy that allows everyone a decent shot at getting stable internet.

I have a problem when such a policy does not allow me to actually have stable internet.

Backstory:


Please have an AUP that stops this, or have no AUP at all.
In a nutshell.
 
So fanboi's you don't have a problem with P2P being shaped so that it cannot be used? Then you also don't have a problem when download via HTTP is also against the rules.

So tell me something? HTF are people supposed to download with these accounts? Or are they just uncapped browsing products? MWEB tune has changed a lot since the products were first introduced, get a lot of subscribers then all of a sudden make it clearer what the rules actually are. I bet you half of the people who signed up would not have signed up if MWEB had this tune from the beginning.

I think it is a great product and I love it, but I am not going to let my enjoyment (and at times my frustration) from it cloud my judgement.
 
You have used 429.09 GB so far this month.

And others in that thread. It's possible, unless everyone posting in that thread is bypasing shaping.

I think we can give the "fanboi" thing a rest now. In your world you're either a "fanboi" or a legitimately irked user. There's plenty of shades of grey between the two, so I think it's time you got over "fanboi".
 
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wazzup is offering an all inclusive package unshaped and uncapped fro R305/m on 384K line. they are also saying the same thing--so what is the purpose of having such a package when we can't download torrents (where most downloads are at)?
 
wazzup is offering an all inclusive package unshaped and uncapped fro R305/m on 384K line. they are also saying the same thing--so what is the purpose of having such a package when we can't download torrents (where most downloads are at)?

You CAN download torrents. Just not at full line speed. And that is something that almost all ISPs internationally restrict.

Want to download torrents at full line speed all day? Then move along to a product that allows that. It's been made perfectly clear by MWeb all along that the P2P (including torrent) protocols will be shaped. If that is not to your liking then do not use the MWeb products.

I honestly don't understand why this is so difficult for people to grasp.
 
You CAN download torrents. Just not at full line speed. And that is something that almost all ISPs internationally restrict.

Want to download torrents at full line speed all day? Then move along to a product that allows that. It's been made perfectly clear by MWeb all along that the P2P (including torrent) protocols will be shaped. If that is not to your liking then do not use the MWeb products.

I honestly don't understand why this is so difficult for people to grasp.

So if I make no attempt to bypass the shaping (i.e. install my torrent client with default settings), I should be in the clear if I download 24/7 then?
 
So if I make no attempt to bypass the shaping (i.e. install my torrent client with default settings), I should be in the clear if I download 24/7 then?

In the absence of anyone reporting that they have in fact been asked by MWeb to stop/change packages/leave because they are using torrents in such a fashion, that's what I would assume.

However, what isn't clear is how the "unattended downloading" clause would come into play, if it does.

But my comment was specifically directed to the statement "... when we can't download torrents ..." which is just plain wrong.
 
On page 5, Mweb Operations said:

2) Not at all, however queuing up multiple downloads so as to constantly keep your line running at full speed 24/7 falls into the category of not playing fair.

while referring to the 24/7 / unattended downloading thing. Seems to answer your question?
The indication here seems to be that you can queue up as many of your downloads as you want - but they will be shaped and therefore will not use your full line speed 24/7.
 
All that I know is that I am going to stick with MWEB and see how it goes
 
On page 5, Mweb Operations said:



while referring to the 24/7 / unattended downloading thing. Seems to answer your question?
The indication here seems to be that you can queue up as many of your downloads as you want - but they will be shaped and therefore will not use your full line speed 24/7.

The reason I ask is simple. Say I queue up a 20GB torrent, and either due to shaping or because it's a badly seeded torrent, the download runs at 32kB/s. Now personally I don't have a problem with waiting for it, though it will take just over a week to download. I would want to be warned ahead of time if MWEB decides this constitutes "not playing fair", as I would make alternate plans for such a download, e.g. not downloading during certain hours, or asking my client to throttle the download. But we will see how things work out. I will stick with them.

From what MWEB Operations said, it would indeed be allowed to do this, as long as I abide by the shaping they impose on me.
 
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Say I queue up a 20GB torrent, and either due to shaping or because it's a badly seeded torrent, the download runs at 32kB/s. Now personally I don't have a problem with waiting for it, though it will take just over a week to download..

i don't see that as an issue. torrents get shaped when the network is full, so as you say it will take care of itself.

i think its more the HTTP (which is not shaped) downloads certain ppl are offering with the "torrent over http" services which Mweb will have issue with. HTTP is unshaped so that people can browse decently even when the network is busy. People who are using HTTP to get around p2p shaping, and then running it 24x7, are the ones abusing the network and spoiling it for everyone else.
 
i don't see that as an issue. torrents get shaped when the network is full, so as you say it will take care of itself.

i think its more the HTTP (which is not shaped) downloads certain ppl are offering with the "torrent over http" services which Mweb will have issue with. HTTP is unshaped so that people can browse decently even when the network is busy. People who are using HTTP to get around p2p shaping, and then running it 24x7, are the ones abusing the network and spoiling it for everyone else.

If you are correct, then you have answered my question. Does MWEB Operations uy think the same?
 
Hmullie yeah I have been struggling all day. I can't get any work done!

Anyone else. Anyone know what is wrong at Mweb? Interestingly mybroadband.co.za loads fast enough but kalahari.net has been sitting there looking blank or 10 minutes. Doesn't sound like Seacom. Unless kalahari.net host elsewhere...
 
Hmullie yeah I have been struggling all day. I can't get any work done!

Anyone else. Anyone know what is wrong at Mweb? Interestingly mybroadband.co.za loads fast enough but kalahari.net has been sitting there looking blank or 10 minutes. Doesn't sound like Seacom. Unless kalahari.net host elsewhere...

Maybe the capacity on your line has been compromised by some users bypassing P2P shaping :)
 
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