groenie
Well-Known Member
I got fed up with ADSL last week. Line is down every 2 weeks, low sync speed, 25-50% packet loss. I can get Telkom LTE, but not LTE-A or uncapped (R799 pm). Fibre is a long way in the future. Decided I'm done with Telkom.
Ordered LTE online from MWEB last week Thursday night. They called me on Friday, did the RICA and delivery was scheduled for 26 July (5 business days). To my surprise, I got an SMS this morning (24 July) that said my router and SIM will be delivered between 9:00 and 17:00. Courier was here at 9:30. SIM wasn't yet activated, but got activated sometime during the afternoon.
Overall, the customer service from MWEB was excellent. Definately on par with Axxess which I've been using for most the last decade.
Ordered LTE online from MWEB last week Thursday night. They called me on Friday, did the RICA and delivery was scheduled for 26 July (5 business days). To my surprise, I got an SMS this morning (24 July) that said my router and SIM will be delivered between 9:00 and 17:00. Courier was here at 9:30. SIM wasn't yet activated, but got activated sometime during the afternoon.
Overall, the customer service from MWEB was excellent. Definately on par with Axxess which I've been using for most the last decade.