MWEB - SEACOM OUTAGE UPDATE

I see I've graduated to Senior Member. I'd like to thank my parents, the Academy, and most importantly MWEB, for making this all possible.
 
saixbot said:
Dear MWEB Customer
Please note that with immediate effect the interim international capacity that we obtained from SAIX has been significantly reduced due to constraints on their own network.
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This just reminded me of of the joke about someone who is kind enough to lend you an umbrella when the sun is shining, but wants it back as soon as the rain starts!

I guess SAIX have higher priorities than supplying bandwidth to MWeb, although this begs the question of why they agreed to do this in the first place, knowing the likely demands...
 
Gordon_R said:
This just reminded me of of the joke about someone who is kind enough to lend you an umbrella when the sun is shining, but wants it back as soon as the rain starts!

I guess SAIX have higher priorities than supplying bandwidth to MWeb, although this begs the question of why they agreed to do this in the first place, knowing the likely demands...
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Maybe it's not that. Maybe people were DL'ng so much that MWEB was paying a fortune so they just turned the international tap off. ;)
 
PeterCH said:
Maybe it's not that. Maybe people were DL'ng so much that MWEB was paying a fortune so they just turned the international tap off. ;)
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Then it has to apply to Afrihost to, coz i can't even get gmail :/
 
Mweb, will we be reimbursed for a weeks outage, pro-rata?
 
PeterCH said:
Maybe it's not that. Maybe people were DL'ng so much that MWEB was paying a fortune so they just turned the international tap off. ;)
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The article on the MyBB homepage states that SAIX cut them off (2pm on Tues 6th), not by MWeb's choice:
http://mybroadband.co.za/news/broadband/13557-SEACOM-downtime-How-you-are-affected.html

My IP has reverted to 41.133.XX.XXX, so probably all MWeb users have been booted off the SAIX network. Presumably this will sove the nonsense about SMTP and DNS servers, and port blocking, that the 'quick-fix' created...
 
Aqua_lung said:
Take that issue up with seacom. Mweb is not to blame.
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Actually they are. If I buy a car and the brakes fail because of inferior calipers made by some company in tim-buck-two, I don't sue the company in tim-buck-two but the makers of the car.

I'm sorry, but mweb are supplying a product and they are responsible to their customers for the entire product. If they do not have a contingency plan for bandwidth, their customers have a right to be miffed.

Failures are the nature of technology and as a service provider mweb knows this. Last outage, it was netoel's network mweb blamed. Not good enough.

The buck stops with the provider of the service. So long as we are prepared to accept poor or non-existent service as the norm, providers will continue to give us just that.
 
PeterCH said:
Nope. He is not SEACOM's customer, but MWEB's. At the very least MWEB should offer top up links to some cheaper SAIX resellers.
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Exactly. Im interested to hear from mweb, assuming they havent waived liability in their T&Cs, which t hey probably have ;)
 
You get what you pay for

Its pretty simple.
You're an ADSL user, paying for the cheapest service you could find.
So to get costs down to provide you a service at that price, they cut some of the nice parts out, like redundant international circuits.
 
daffy said:
Its pretty simple.
You're an ADSL user, paying for the cheapest service you could find.
So to get costs down to provide you a service at that price, they cut some of the nice parts out, like redundant international circuits.
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Yes, true....
 
I'm quite sure the contract we signed said "Uncapped internet", not "Uncapped internet through SEACOM". Responsibility rests with MWEB, not us.
 
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