MWEB - SEACOM OUTAGE UPDATE

daffy said:
Its quite complex. But it can be summarised as Circuit speed. So whether they're using it or not, they're paying for it.
This rule does change from provider to provider, and you can usually negotiate a little when it comes to contract signing time.
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Surely they'd have some sort of SLA in place though? Else the ISPs could sign a 12 month contract, and of that 12 months, the cable is broken for 11 months... I'd assume a one week break is something seacom has to reimburse.
 
Tanya35 said:
If they are offering the moon and the stick, then we'll take it. If they only provide half-moon and a small stick then they must either stop offering or stop taking money.
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No THEY can offer what they like as long as they spell it out, which they do.

YOU can ignore their offer. Hopefully silently.
 
xrapidx said:
On a side note. How do the ISPs lease bandwidth from Seacom, is it on a per MB used basis, or line speed basis?

And during this Seacom downtime, are they still paying FULL price for this access?

If its per MB, the ISPs win, because MBs can't be used by us, although we've paid for that access, so ISPs have our money, and pay Seacom nothing.

If its per line speed, sort of like our uncapped, and they're still paying for it, then the ISPs loose too, which I somehow doubt.
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They are paying for capacity AFAIK. We are not privy to their contract, but I'll bet it has a clause which compensates them for broken cables. Would they ever admit it? I don't think so.
 
Tanya35 said:
If they are offering the moon and the stick, then we'll take it. If they only provide half-moon and a small stick then they must either stop offering or stop taking money.
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But if it says in the T&C's that you might only get half a moon, then don't complain... Which is what these people are doing.

You're getting what you pay for.
 
Tanya35 said:
They are paying for capacity AFAIK. We are not privy to their contract, but I'll bet it has a clause which compensates them for broken cables. Would they ever admit it? I don't think so.
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See - now that's my point, ISPs get money back, we still pay - ISPs score during this.
 
xrapidx said:
Surely they'd have some sort of SLA in place though? Else the ISPs could sign a 12 month contract, and of that 12 months, the cable is broken for 11 months... I'd assume a one week break is something seacom has to reimburse.
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Yep, they would. That all comes down to your contract negotiations again.
So if there's a total loss in service, penalties come into play, and depending on the length of the outage there could be quite a bit of money being discounted...
I've even seen SLA's where the provider will end up paying the customer after a certain amount of downtime :)
 
daffy said:
But if it says in the T&C's that you might only get half a moon, then don't complain... Which is what these people are doing.

You're getting what you pay for.
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I'm pretty sure the Consumer Protection Act would disagree on what is considered a reasonable downtime.
 
bekdik said:
Why? By moving to uncapped I have saved a bundle. What has it actually cost me in time? A few hours of inconvenience. Mweb was a wise move, especially when compared to my previous ISP.
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You under play the downtime. It has been considerable and regular. If it doesn't bother you, then fine, that's for you. It is the complete unpredictability of it that is bothering me. If I want to use it on a particular day and can't then it is not a service and my money is wasted. They don't compensate, which means there is less incentive to fix things quickly.
 
Tanya35 said:
You under play the downtime. It has been considerable and regular. If it doesn't bother you, then fine, that's for you. It is the complete unpredictability of it that is bothering me. If I want to use it on a particular day and can't then it is not a service and my money is wasted. They don't compensate, which means there is less incentive to fix things quickly.
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Then either don't use that company use some other, or purchase a full blown business package, or buy multiple packages and create your own redundancy.

Or all of the above.


NOBODY IS STOPPING YOU.

But whatever you do we are not interested so do it silently.
 
bekdik said:
Then either don't use that company use some other, or purchase a full blown business package, or buy multiple packages and create your own redundancy.

Or all of the above.


NOBODY IS STOPPING YOU.

But whatever you do we are not interested so do it silently.
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Your opinion is your opinion, but please don't use "WE". (lesson in politeness 101)
 
MWEB Operations said:
You will have noticed during the course of the morning that browsing, e-mail and Internet banking to both local and international sites is working again. As and when we are able to bring more bandwidth on stream (hopefully during the course of the day) we will look to open up protocols like Peer-2-Peer.
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Is SEACOM fixed now? Was the entire cable broken or only part of it?
 
SEACOM has successfully secured a number of restoration options for its clients through other international connectivity providers, including cable networks. This effectively provides customers with alternatives to re-route services and restore connectivity.
 
xrapidx said:
See - now that's my point, ISPs get money back, we still pay - ISPs score during this.
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Not really, they lose out, as they then have to use that money to buy extra bandwidth from someone else. And as it is an emergency, the other party can generally dictate the terms. You don't think the SAIX bandwidth of the new TENET links cost MWEB nothing, right? And they are not passing that on to the customers either, so either SEACOM/Neotel have to reimburse them, or it comes out of the operating cost for the link.
 
I can't help but chuckle at people who want five nines uptime while paying consumer rates.
 
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