MWEB - SEACOM UPDATE

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MWEBHelp

MWEB Representative
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We are still running at reduced capacity on our international bandwidth. Seacom are urgently working on a solution to provide us with alternative bandwidth, however we cannot confirm an ETA for this as yet. Non priority traffic will be heavily affected by this.

We apologize for the inconvenience and will update you as soon as we have further news.

Regards
MWEB Operations
 
Why create a new thread to update? Why not just update in the other thread? He is probably to scared to read what we said in the other thread. GRRRRRRR.

It's weekend, so there goes downloads again.
 
Go WACS and EASY hehe.... SEACOM first in the door but seems unreliable at the moment. Thx for the update.
 
eish seacom. though i suspected it when i saw my downloads were hardly reaching any notable speed
 
You guys have very mature and civilized ways of responding to nice folks who at least try to keep every in the loop, dont you?
 
Just as a matter of interest how many gb's have you moaners download this month? How many gb's did you download say 3 months ago?

Amazing mentality of the SA consumer, get given something nice which works well 90% of the time and moan like little babies when there are a problems for a few days. My int has been fine, nzb's and torrents but seriously i have done 110 gb this so why would i complain i wonder?


Don't you guys have any internet access? or is it just all the pirated goods you are moaning about? Didn't get enough yet?
 
So it is perfectly acceptable, and in fact encouraged, for South African citizens to moan and complain about perceived issues with the country but South African consumers are denied the same rights? :rolleyes:
 
Ok this topic is like 2 days old and its not the most up to date info.......
 
hambone said:
I'm not moaning, I just want these blind conspiracy theories to stop.
Click to expand...

Well let's hope it's not mweb trying to save bandwidth :D. If that is case just come about say fine the account is limited to 150-200gb. Mweb must remember being dishonest can cost you clients. Honesty however will keep people happy.
 
If I am not mistaken then this is the third time in the last two months that the Seacom Cable has gone down to some or other reason. It sound like this is a rather undependable solution.

What I would like to know is what is MWeb doing to ensure that their customers is receiving the service they are paying for? I understand that this is not your fault, but Seacom's fault, but unfortunately I do not have a business relation with Seacom, but I do have a business relation with MWeb.

Stop saying you are working on it and start explaining what you are doing to fix it. Not fixing the problem that Seacom is having, but what are you doing to replace this undependable resource, or at least to be less dependant on it.

The way things are currently going, you are losing all the buzz you got out of the launch of uncapped DSL and you are going to start losing customers.

If you would like to have an indication of what true customer service is, have a look at the way Google is doing it.
 
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