Mweb technical glitch

[ubercal]

I hope the mweb guy on this forum reads this , as contacting your call centre or emailing sos@mweb.com is not going to resolve my issue.I have an email problem where sending to any mweb domains such as mweb.co.za bounces back.It says my domain is not valid.Spoke to some guy and he says i must speak to the DNS Admin , which is not correct.DNS admin are there to make mx record , a record changes etc not resolve mail issues.Below is some of the bounce message ...

host mailmx2.mweb.com [196.2.42.11]: 550-Verification failed for
550-Unrouteable address
550 Sender address rejected: Domain not found

My domain is defintely valid / active / working.Ive done a whois , nslookup and dig.Sender domain is fine.

I can see this taking mweb about a month to resolve while they try blame the problem on me , but clearly their mail server is stuffed.

 

[pedruid]

I don't have any problems with my email, but it is difficult getting on the web and if you are successful then it drops,

 

[MWEBHelp]

I hope the mweb guy on this forum reads this , as contacting your call centre or emailing sos@mweb.com is not going to resolve my issue.I have an email problem where sending to any mweb domains such as mweb.co.za bounces back.It says my domain is not valid.Spoke to some guy and he says i must speak to the DNS Admin , which is not correct.DNS admin are there to make mx record , a record changes etc not resolve mail issues.Below is some of the bounce message ...

host mailmx2.mweb.com [196.2.42.11]: 550-Verification failed for
550-Unrouteable address
550 Sender address rejected: Domain not found

My domain is defintely valid / active / working.Ive done a whois , nslookup and dig.Sender domain is fine.

I can see this taking mweb about a month to resolve while they try blame the problem on me , but clearly their mail server is stuffed.

Hi ubercal

Please provide me with your MWEB account details.

Kind regards
MWEB Operations

 

[tom110584]

just use gmail?

 

[medicnick83]

just use gmail?

Mmmmm, wish everyone would just do this.

 

[who.is.michael]

Why are you hosting locally in the fist instance, it is madness and why of all ISP's MWEB, everyone knows they are the pits when it comes to hosting?

1000 X improvement and a fraction of the cost = http://www.gridhost.co.za/ or http://www.host4africa.com - been hosting with H4A (London / Dallas - latency 170 ms) since 2004 - not one second downtime, unlike all the local ISP's that promise you the earth, until the first debit order has been drawn against your account.

 

[ubercal]

just use gmail?

For a company ? No ... we have our own domain

 

[ubercal]

Why are you hosting locally in the fist instance, it is madness and why of all ISP's MWEB, everyone knows they are the pits when it comes to hosting?

1000 X improvement and a fraction of the cost = http://www.gridhost.co.za/ or http://www.host4africa.com - been hosting with H4A (London / Dallas - latency 170 ms) since 2004 - not one second downtime, unlike all the local ISP's that promise you the earth, until the first debit order has been drawn against your account.

lol , u getting a bit carried away there.This is got nothing to do with hosting a domain locally or internationally , its a basic technical glitch on mweb's mail server.For some reason their mail server cannot resolve my domain.

 

[who.is.michael]

lol , u getting a bit carried away there.This is got nothing to do with hosting a domain locally or internationally , its a basic technical glitch on mweb's mail server.For some reason their mail server cannot resolve my domain.

...don't think so, best advice i can give - is to stay away from local hosts, especially MWEB - I warn my new prospective client's, that I have an R 500.00 surcharge over and beyond my time fee for any dealings with MWEB as they are totally inefficient.

Can send you HDD full of email records to backup my claims.

 

[Tharaxis]

...don't think so, best advice i can give - is to stay away from local hosts, especially MWEB - I warn my new prospective client's, that I have an R 500.00 surcharge over and beyond my time fee for any dealings with MWEB as they are totally inefficient.

Can send you HDD full of email records to backup my claims.

Agreed, past dealings with their hosting and DNS technicians only served to tell me that a large majority of their technicians know only the BASICS about how the Internet and hosting services function. There might be some more capable people within the company somewhere, but it's a bit of a lucky draw as to whether you'll find 'em.

 

[ubercal]

HI ,

pm sent

Hi ubercal

Please provide me with your MWEB account details.

Kind regards
MWEB Operations

 

[PsyWulf]

Would like a bit more info like which SMTP was used and a more thorough response message from the server posted

 

[ubercal]

Would like a bit more info like which SMTP was used and a more thorough response message from the server posted

are u from mweb ?

 

[PsyWulf]

are u from mweb ?

Asking for future posterity and as a user of the same service

 

[Odin Outline]

If it's any consolation this is not a new problem. Mweb servers have never really received email well sent from a domain mail server, there has always been a high probability that it will bounce back best thing to do is encourage your client to use the ISP (IS, SAIX, MWEB) smtp server settings.

As far as I can tell it lies with their black/grey listing setup, even though the domain server is not black or grey-listed with it's own IP address, the Mweb servers seem to reject mail on what seems a 50% of the time basis.

I have spoken to no less than 3 "technical" people at Mweb with hopes of resolving this issue, with absolutely no result other than them agreeing with that the server will only accept mail sent over smtp.mweb.co.za; smtp.isdsl.net & smtp.saix.net

 

[ubercal]

If it's any consolation this is not a new problem. Mweb servers have never really received email well sent from a domain mail server, there has always been a high probability that it will bounce back best thing to do is encourage your client to use the ISP (IS, SAIX, MWEB) smtp server settings.

As far as I can tell it lies with their black/grey listing setup, even though the domain server is not black or grey-listed with it's own IP address, the Mweb servers seem to reject mail on what seems a 50% of the time basis.

I have spoken to no less than 3 "technical" people at Mweb with hopes of resolving this issue, with absolutely no result other than them agreeing with that the server will only accept mail sent over smtp.mweb.co.za; smtp.isdsl.net & smtp.saix.net

Ive setup my exchange server to relay out thru both smtp.saix.net and smtp.mweb.co.za.Both times it bounces back with an error.Sending to all other domains works fine.Last time this happened mweb took over 1 month to resolve the issue.By this time i had moved all my client's services away.

 

[Odin Outline]

Well keep an update of what happens as I'm rather curious to know, from my side these days I encourage people to use their domain email addresses or Gmail it just makes more sense and have accepted the fact that there is a 50% chance my mail originating from my server/billing system will not reach an @mweb.co.za account. I therefore send them a mail over a local smtp to ensure they receive the contents.

 

[ubercal]

Well keep an update of what happens as I'm rather curious to know, from my side these days I encourage people to use their domain email addresses or Gmail it just makes more sense and have accepted the fact that there is a 50% chance my mail originating from my server/billing system will not reach an @mweb.co.za account. I therefore send them a mail over a local smtp to ensure they receive the contents.

Hi Mweb phoned me back.They said there was an old email address on their mail server that was causing the mail to bounce.Once the mailbox gets removed it should be working.
Awhile back mweb hosted the mail , now its hosted internally at the client using exchange.

 

[sadtimes]

We're having the same issue at the moment when sending to mweb/iafrica addresses.


<co-ord@mweb.co.za>: host mx-mweb.smp.mweb.co.za[196.28.76.20] said:
550-Verification failed for <simone@cookin.co.za> 550-Unrouteable address

As the original poster said nslookup is fine and all other addresses are fine; unfortunately Mweb keeps bouncing these mails. Hopefully MwebGuy can have a look at this....