MWEB + THE WEEKEND = FAIL

[wHiTe*LiGhTnInG]

http://www.mweb.co.za/helpcentre/NetworkStatusNotices/tabid/1765/Default.aspx

thanks bru, i tried looking a few times and never found it. i suck at finding things really..haha

 

[gregmcc]

So does this only effect Mweb?

 

[wm0000]

About ready to kick MWEB to touch. This is just going form bad to worse. Regret signing with them. It's time to change.

 

[Mars]

Outage Num:7899
MWEB ADSL outage affecting All areas
MWEB ADSL services in the following area may be Inaccessible : All areas : International Browsing and Email.
Start Date:2010-05-28 18:12:39
End Date:
Status:Open

And only now, 35 minutes later we're told there's a problem? Unacceptable.

35 MINUETS! Whats this world coming to!

 

[william riker]

i've been reseting my router like mad in the past hour..

turning it on and off wondering whats up with my internet...

even some SA sites are not accessable...never mind international.

EDIT : of course DStv On Demand works

 

[MrSmith]

WebAfrica working fine here.

 

[Nips]

So I canned Cybersmart. Mweb, after 1 month - this is strike 2. Any suggestions where next when MWEB f*** up again next weekend.
To MWEB - A bit more communication would help!!!!!

 

[saixbot]

He probably has someone to download stuff for him, so I doubt it.

No he has an Afrihost account

 

[Bengalaas]

35 MINUETS! Whats this world coming to!

35 minutes is the difference between running around throwing your hands in the air, trying to phone Technical Support three times, disconnecting and reconnecting 10 times, restarting your PC 3 times, restarting your router 2 times - any longer and I would have had to switch the main switch!
I must say, during today, the access was a bit dodgy as well.

 

[Leehar]

A bit more communication would help!!!!!

Did people miss these two posts when asking for more communication?...

We are currently experiencing problems with our international traffic our engineers are investigating. We will let you know as soon as we have more information.

Regards
MWEB Operations

Hi Guys,

I can confirm there is at least a partial failure on the Neotel backhaul network for SEACOM. I know this because our protection circuit from the Landing station to Durban is currently down, and I've had calls from other ISPs asking what we are seeing.

This is NOT a SEACOM problem since our dark fiber into the landing station is working fine. This also doesn't seem to be limited to MWEB, its wider than that.

*Sigh* you really wonder where the redundancy is from Neotel on the backhaul sometimes...

Other than that, I doubt they can say more than they actually know >_<

 

[mister]

About ready to kick MWEB to touch. This is just going form bad to worse. Regret signing with them. It's time to change.

I also want to cancel mweb, and I don't want to give them 30 days notice. They can't provide the service we are paying for so surely they are in breech of contract. Maybe a group of us can argue this.

 

[FoRmFacTor]

seacom tweeted something about preparation for a final network configuration happening on 30 and 31 may and how this would affect services...

 

[Sphere0325]

I also want to cancel mweb, and I don't want to give them 30 days notice. They can't provide the service we are paying for so surely they are in breech of contract. Maybe a group of us can argue this.

I am in... Allready Applied for OpenWEB Gold... Am sick of SA's best ISP...! This is a crock of S@#T.

 

[nakedpeanut]

From the Mweb notifications

Outage Num:7899
MWEB ADSL outage affecting All areas
MWEB ADSL services in the following area may be Inaccessible : All areas : International Browsing and Email.
Start Date:2010-05-28 18:12:39
End Date:
Status:Open

This is really really irritating!!!
This is FAIL!!

 

[AndrewAlston]

seacom tweeted something about preparation for a final network configuration happening on 30 and 31 may and how this would affect services...

This is unrelated. As stated in previous post, this is a Neotel backhaul failure. If this was a SEACOM issue, TENET would also be having problems, and we aren't. However, our Neotel redundant circuit to the landing station is currently down, so we are riding our primary path which is the DFA dark fiber.

 

[Lino]

FFS WTF is going on with MWEB, EVERY weekend!

First you start shaping http now there is no HTTP. WTF

 

[FoRmFacTor]

do you know what seacom means by a 'final network configuration'?

 

[AndrewAlston]

do you know what seacom means by a 'final network configuration'?

Yes. This is related to taking SEACOM directly to Europe via Egypt instead of via Mumbai (and SMW4). Once this is done (though it will only happen in around a month as after this configuration there is other work to be done) the latency on SEACOM will drop significantly (I suspect, though can't confirm) by around 40 to 50 milliseconds.

In theory this network reconfiguration though shouldn't have huge impact that results in ages of downtime, well, I sure as hell hope it won't!

 

[FoRmFacTor]

interesting...

So i guess we just need to wait out the teething problems

 

[FaSMaN]

Bleh, another night off, atleast mweb is still better than Iburst I use to have some weeks 3-4 days without internet access at one piont...

Just as long as it isn't the whole weekend again , I think Mweb should subsidise us for it, like for instance have some nights when they dont shape it, to make up for the weekend ...