Mweb Throttling Bull

MWEB Guy said:
Morning SHVAK

We apply the same algorithm to all accounts, the only difference is the thresholds depending on the account you are on.

Every users usage is different and will therefore have a different experience with throttling.

Throttling is calculated on a 30 day rolling window. Which means, today is the 17th. We will therefore consider 14days of your previous months usage. The 17th's (today's) usage will be updated tonight and included within 30day rolling window.

This will change the next day, as it would be the 18th.

You are just looking at the overall amount and not the day to day and which days are being considered within the 30day rolling window.
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Please explain one account throttled at 101gb and another at close to 140gb if the same algorithm to all accounts are used. And trust me there is no lower account than a 1mbps? If your arguement held any water then I should have been throttled over 35gb ago? You see why nothing you said actually makes sense?
 
Just a though, are you targeting particular products :erm:
Just realised almost my entire download bandwidth comes from Steam and gamersgate :wtf:
My real issue with mweb is i am targeted for legitimate use, not torrents or p2p but for buying and downloading games on steam. And obviously playing them. Is it because you have a deal with Gamersgate possibily? You do realise half the games they sell are activated on Steam.
That said you are advertising and linked to a product Gamersgate that if used legally (and you host it in South Africa) you will and do throttle people for abusing! You actually supply the means to abuse your AUP and then punnish people when they do. :wtf:
If telkom in their wisdom can destinguish between a steam, game and other traffic why can't you?
 
MWEB Guy said:
We still find clients maxing out the speed at which they are being throttled to. Which does affect the 30day rolling window calculation.
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Not difficult to max out dial-up...Opening Google.com can do that.
 
Fudzy said:
Did you take up the offer after the ad?

It states:
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Seriously dude it describes the product and the part about applying to existing aimed and people downgrading.
We were upgraded. The product advertised is the only one 1mbps premium unless you are telling me older customers get shafted by mweb? because that is the only way i can read what you are implying? You even quote the downgrade lol
Do you work for Mweb?
 
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Oh my God even Mr Mwebguy got in on the action and I quote: "Just to clarify - MWEB launched NEW, throttled, uncapped ADSL products today: Up to 2Mbps and Up to 4Mbps uncapped, throttled ADSL at R10 per month less than Telkom's new prices. There have been no changes to MWEB's premium uncapped ADSL products (which are unthrottled), including the 1Mbps Premium Uncapped ADSL data package for R199p/m (excl. all line rentals) and the Up to 1Mbps Premium Uncapped Data and ADSL line package for R339p/m (excl. voice line rentals). The new throttled Uncapped packages are available from 1 February 2013. Existing MWEB Uncapped customers wishing to take up the new products will go through a standard downgrade process. For more info tweet @mwebguy or visit the MWEB facebook page."
 
So where is the Mweb article released to the public announcing the changes. I know nothing was sent to me by notification. Mweb sure as hell has my email address.
@Fudzy READ my lips "There have been no changes to MWEB's premium uncapped ADSL products (which are unthrottled), including the 1Mbps Premium Uncapped ADSL data package for R199p/m (excl. all line rentals) and the Up to 1Mbps Premium Uncapped Data and ADSL line package for R339p/m"
 
AUP be damned you can change everything but you cannot change something you advertised to your customers through your own media outlet. Media 24 has several million viewers which makes it a very compelling argument for false advertising. Think I will send this little gem to the ASA and the press ombudsman as well :)
 
SHVAK said:
Seriously dude it describes the product and the part about applying to existing aimed and people downgrading.
We were upgraded. The product advertised is the only one 1mbps premium unless you are telling me older customers get shafted by mweb? because that is the only way i can read what you are implying? You even quote the downgrade lol
Do you work for Mweb?
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No, I don't work for MWEB. I am quite happy with their service and feel the pitchforks and torches are unnecessary, if you're not happy with the service, upgrade to a higher line speed or move ISPs.
 
SHVAK said:
So where is the Mweb article released to the public announcing the changes. I know nothing was sent to me by notification. Mweb sure as hell has my email address.
@Fudzy READ my lips "There have been no changes to MWEB's premium uncapped ADSL products (which are unthrottled), including the 1Mbps Premium Uncapped ADSL data package for R199p/m (excl. all line rentals) and the Up to 1Mbps Premium Uncapped Data and ADSL line package for R339p/m"
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Do you read that on the Mweb website or outdated press release?
 
Fudzy said:
No, I don't work for MWEB. I am quite happy with their service and feel the pitchforks and torches are unnecessary, if you're not happy with the service, upgrade to a higher line speed or move ISPs.
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How can you even make this statement when entire threads are dedicated to the misinformation provided by MWEB?
 
Fudzy said:
No, I don't work for MWEB. I am quite happy with their service and feel the pitchforks and torches are unnecessary, if you're not happy with the service, upgrade to a higher line speed or move ISPs.
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Afternoon Fudzy, thanks for the feedback ;)

Glad to hear you're still having a good time on our network :D
 
MWEB Guy said:
Afternoon Fudzy, thanks for the feedback ;)

Glad to hear you're still having a good time on our network :D
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Well I've tried moving twice before only to be only more frustrated by poor service of the new ISPs, you guys have provided the best continual service up to now.

What you have failed at badly is providing the upset users with straight forward answers from the get go. The things like the 30 day average added to the CP is a good start but it should have been done at the beginning of September. Also clarifying what sort of limit guidelines are imposed for the different speeds on both the std and premium offerings.
 
Fudzy said:
Well I've tried moving twice before only to be only more frustrated by poor service of the new ISPs, you guys have provided the best continual service up to now.

What you have failed at badly is providing the upset users with straight forward answers from the get go. The things like the 30 day average added to the CP is a good start but it should have been done at the beginning of September. Also clarifying what sort of limit guidelines are imposed for the different speeds on both the std and premium offerings.
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I certainly understand your views with regards to the thresholds and have escalated general consensus regarding this to our management team.

The implementing of the 30day rolling data amount included via My account should help clients gain an understanding about where these thresholds lie.

I know this is not a direct answer though.
 
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