Good Day Textile Guy, I noticed the five threads. I also found a common denominator i.e. the same clients posting in the threads
We have not hidden all the posts on Facebook, only those that were repetitive and those who did not require assistance but instead trolled on other posts.
We have not disclosed threshold figures and I can understand the client base affected by throttling being disheartened by it.
What we have done, as an interim measure. Is improve the tools available to illustrate when you are being throttled and the rolling period usage which impacted on the throttling. This is now available via My account.
In my personal capacity, I have noticed a better all round experience since throttling has been enabled.