I am having a what is spiralling into a huge problem with Mweb and Telkom. I am moving to a new property and decided to put my application in at Telkom to have the line moved on 1st of Nov 2012 (to be moved on the 1st of Dec, when I move).
Doing so I get told by Telkom that my line is apparently on 'wholesale' with Mweb, and they own my line, and they cannot do anything while my account is as such. I have not authorized this at all, for them to take over my line.
Now for the last week I have been bounced between Telkom and Mweb, each telling me to sort it it out with the other.
Mweb stands firm that I am not on wholesale.
Telkom stands firm that I am on Mweb wholesale.
I am utterly stuck now because neither can give me an answer, other than the above. Time is running out, and I wanted to put this line move application in soon as possible since it can take up to a month for Telkom to get around to it.
Seriously frustrated here and at wit's end. Any help would be appcreciated.