MWEB Uncapped ADSL Feedback - Part 2

[Demeter]

Is it my imagination or does this latency seem high too you

LOL

Test conducted on 11 March 2013 10:19:00 PM SAST
Download Speed: 119 kbps (14.9 KB/sec transfer rate)
Upload Speed: 332 kbps (41.5 KB/sec transfer rate)
Latency: 298 ms

 

[Handz]

Trying to watch a stream on twitch.tv

Its slow as hell pausing every 3/4 secs...

whats going on?

 

[Mike43110]

I don't follow what you're saying. All they say is that we can cancel with a calendar month's notice, the legal definition thereof being the corresponding day in the following month less one day.

"Which termination will take effect on the first day of the month immediately following the end of the applicable notice period."

It says that a single calendar month must be given and then only at the end of the month that the end of the notice period falls in will termination occur.

There is an interesting note though. MWEB cannot remove your service for high downloads without the same notice period + end of month.

 

[Bryn]

"Which termination will take effect on the first day of the month immediately following the end of the applicable notice period."

It says that a single calendar month must be given and then only at the end of the month that the end of the notice period falls in will termination occur.

There is an interesting note though. MWEB cannot remove your service for high downloads without the same notice period + end of month.

I see what you're saying. It's BS though. What if someone gives notice on the 2nd or 3rd day of a month? That's basically two months of unwanted service. I'm going to encrypt all my traffic and download 24/7. Hopefully Mweb will cancel my account before April.

 

[JerryMungo]

I agree, I've also heard guys in Joeys saying the past month has been a support nightmare. Someone is messing with something I reckon.

 

[poorestguy]

i was wondering. since MWEB cannot cancel my account until May 1 due to their billing system (i assume). Is there anything stopping me from blocking the debit order for April? is this illegal, i cannot see how? we pay for the month in advance so this is just ensuring that I do not pay for April.

please clarify with me MWEB?

 

[Bryn]

i was wondering. since MWEB cannot cancel my account until May 1 due to their billing system (i assume). Is there anything stopping me from blocking the debit order for April? is this illegal, i cannot see how? we pay for the month in advance so this is just ensuring that I do not pay for April.

please clarify with me MWEB?

It could escalate into something that's more trouble than it's worth. If you don't come right with the cancellations department, rather try get kicked off the network in the next few days by encrypting 24/7 downloads or downgrade your account to the cheapest thing Mweb offers.

You can't expect Mweb Guy to tell you how to do his employer out of money.

 

[poorestguy]

It could escalate into something that's more trouble than it's worth. If you don't come right with the cancellations department, rather try get kicked off the network in the next few days by encrypting 24/7 downloads or downgrade your account to the cheapest thing Mweb offers.

You can't expect Mweb Guy to tell you how to do his employer out of money.

i just wanted to find out whether its company policy dictating my delay or whether its the outdated billing system thats delaying my cancellation. If it's company policy then sure, I will wait till May and the debit order can go through next month.

If the whole reason is just an old outdated billing system thats causing the delay, then I see no issues in me blocking the debit order.

 

[Hummercellc]

Mweb Guy, what is wrong with Mweb's Network???

No NNTP, Skype authenticates but can't make calls, Youtube is slow, can't even watch a 240p video.

Speedtests are good, getting 3.5mbps down and 0.41mbps up......

Makes no sense, I switched to a IS account and NNTP, Skype & Youtube all work 100% on the same line.

I don't know, It has been up and down for two weeks now, getting really frustrated, If it was my hardware the IS account would do the same, but IS works perfectly compared to Mweb............

 

[MWEBHelp]

Any reason why streaming is pathetic on both youtube and netflix

Hi Lino

Tell me has this improved at all ?

Also are you only experiencing issues with streaming ?

 

[MWEBHelp]

Anyone else being limited to just 50-80K (PTA EAST)?

Telkom Guest (http://capetown.spdtst.saix.net/)
Last Result:
Download Speed: 2434 kbps (304.3 KB/sec transfer rate)
Upload Speed: 369 kbps (46.1 KB/sec transfer rate)
Latency: 43 ms
Monday, March 11, 2013 8:42:24 PM


Using my WebAfrica:
mweb's speed (london)
Last Result:
Download Speed: 2479 kbps (309.9 KB/sec transfer rate)
Upload Speed: 510 kbps (63.8 KB/sec transfer rate)
Latency: -1 ms

testmy:
http://testmy.net/db/Oxpk3Sj http://testmy.net/Oxpk3Sj.png

speedtest NY:
http://www.speedtest.net/result/2566481837.png


Using my Mweb on their speedtest:
London
http://speedtest.lnd.mweb.co.za/
Last Result:
Download Speed: 518 kbps (64.8 KB/sec transfer rate)
Upload Speed: 198 kbps (24.8 KB/sec transfer rate)
Latency: -1 ms


Cape Town
http://speedtest.cpt.mweb.co.za/
Last Result:
Download Speed: 620 kbps (77.5 KB/sec transfer rate)
Upload Speed: 222 kbps (27.8 KB/sec transfer rate)
Latency: -1 ms


Johannesburg
http://speedtest.jhb.mweb.co.za/
Last Result:
Download Speed: 460 kbps (57.5 KB/sec transfer rate)
Upload Speed: 227 kbps (28.4 KB/sec transfer rate)
Latency: -1 ms


Additional Mweb testing:
testmy
http://testmy.net/db/eZ3xYpU http://testmy.net/eZ3xYpU.png

speedtest
http://www.speedtest.net/result/2566393035.png

Hi DieSkim123

I will get one of our specialists to assist in getting to root of this problem and to get it resolved

 

[MWEBHelp]

Is a bit slower tonight...

Hi The_librarian

Has the speed improved ?

If not then can you setup up your router with the Telkom guest details and do a speed test on www.saix.net and send me those results.

Username : guest@telkomadsl

Password : guest

 

[Anthro]

i was wondering. since MWEB cannot cancel my account until May 1 due to their billing system (i assume). Is there anything stopping me from blocking the debit order for April? is this illegal, i cannot see how? we pay for the month in advance so this is just ensuring that I do not pay for April.

please clarify with me MWEB?

Note that non-payment to MWEB will get you slapped with an ITC record
for silly small amounts even.. so I wouldn't risk something like R539

Exibit A:
https://www.google.co.za/webhp?sour....r_qf.&bvm=bv.43287494,d.d2k&biw=1236&bih=620

 

[poorestguy]

Note that non-payment to MWEB will get you slapped with an ITC record
for silly small amounts even.. so I wouldn't risk something like R539

Exibit A:
https://www.google.co.za/webhp?sour....r_qf.&bvm=bv.43287494,d.d2k&biw=1236&bih=620

hehe thanks man ok guess i'll have to stay put until May then.....

 

[Lino]

Hi Lino

Tell me has this improved at all ?

Also are you only experiencing issues with streaming ?

Hi MWEB Guy

Thank you for your response.

The streaming was an issue from 6PM until 11PM last night (don't know after that as I went to bed.) I did not try any other layer 4 protocols last night.
I haven't been at home today, will test again tonight after work and will provide an update.

Thanks
Lino

 

[JerryMungo]

Note that non-payment to MWEB will get you slapped with an ITC record
for silly small amounts even.. so I wouldn't risk something like R539

Exibit A:
https://www.google.co.za/webhp?sour....r_qf.&bvm=bv.43287494,d.d2k&biw=1236&bih=620

From that link...

My ex husband opened an MWeb account using my ID number (yes I am not sure how MWeb approved this) in 2000. When I applied for car finance last year 2012, I was told that I have a listing on ITC from MWEb and they had handed the account over to ITC Debt Administrators. I immediately called ITC Debt Admin and was told that the amount was R450.00. I paid the amount and sent proof of payment to ITC. They told me that they do not list people on ITC so I have to talk to MWeb. I called and was sent a letter from MWeb stating that I had paid my husbands account and a promise that my ITC blacklisting would be lifted.
Well it is now 2013 and neither MWeb or ITC debt administrators have taken me off the ITC blacklisting and it is still affecting me.
I call and call and call the MWeb call centre and get told that it will take 3 days to remove and nothing.. I am now going to the Consumer Council and my lawyers will be in touch with MWeb.

:wtf:

 

[DieSkim123]

Hi DieSkim123

I will get one of our specialists to assist in getting to root of this problem and to get it resolved

See PM.

 

[Lino]

Hi Mweb

Busy trying to download latest Nvidia driver but downloading at 80KB/s with nothing else running.

Wonder if its Mweb or my Telkom Exchange

 

[MWEBHelp]

Hi Mweb

Busy trying to download latest Nvidia driver but downloading at 80KB/s with nothing else running.

Wonder if its Mweb or my Telkom Exchange

Hi Lino

Quick test to see if the exchange is congested is to do a traceroute. If the 2nd hope is high, it normally points to a congested exchange.

 

[Lino]

Hi Lino

Quick test to see if the exchange is congested is to do a traceroute. If the 2nd hope is high, it normally points to a congested exchange.

Thank you Mweb Guy, didn't think of that ;-)


C:\Users\Lino>tracert -d www.google.com

Tracing route to www.google.com [74.125.26.105]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.2
2 145 ms 128 ms 135 ms 41.133.102.1
3 160 ms 207 ms 194 ms 197.84.8.58
4 279 ms 265 ms 276 ms 197.84.3.2
5 363 ms 255 ms 266 ms 196.28.178.113
6 126 ms 127 ms 144 ms 197.84.4.35
7 224 ms 253 ms 256 ms 197.84.4.37
8 291 ms * 262 ms 197.80.4.141
9 284 ms 333 ms 231 ms 197.80.96.6
10 266 ms 283 ms 270 ms 72.14.232.102
11 346 ms 368 ms 364 ms 216.239.43.42
12 470 ms 532 ms 543 ms 72.14.235.174
13 420 ms 383 ms 323 ms 216.239.46.218
14 388 ms 477 ms 499 ms 209.85.252.250
15 526 ms 318 ms 311 ms 209.85.249.11
16 364 ms 346 ms 444 ms 209.85.243.114
17 471 ms 453 ms 482 ms 216.239.48.183
18 * * * Request timed out.
19 588 ms 430 ms 498 ms 74.125.26.105

Trace complete.


C:\Users\Lino>tracert -d www.nvidia.com

Tracing route to a1650.g.akamai.net [72.246.43.57]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.2
2 269 ms 281 ms 311 ms 41.133.102.1
3 175 ms 172 ms 386 ms 197.84.8.58
4 67 ms 54 ms 85 ms 197.84.2.2
5 316 ms 339 ms 314 ms 196.28.178.97
6 405 ms 423 ms 485 ms 197.84.4.32
7 435 ms 442 ms 271 ms 197.84.4.197
8 321 ms 334 ms 331 ms 176.67.177.131
9 381 ms 441 ms 463 ms 62.115.13.13
10 484 ms * * 213.248.74.2
11 280 ms * * 195.219.83.126
12 418 ms 444 ms 466 ms 80.231.131.25
13 632 ms 612 ms 362 ms 216.6.99.13
14 377 ms 384 ms 440 ms 216.6.99.46
15 493 ms 493 ms 529 ms 63.243.172.41
16 570 ms 615 ms 619 ms 64.86.33.41
17 461 ms 377 ms 417 ms 69.31.142.9
18 430 ms 444 ms 468 ms 69.31.143.18
19 539 ms 575 ms 606 ms 72.246.43.57

Trace complete.