MWEB Uncapped ADSL Feedback - Part 2

Status
Not open for further replies.
Ok, I did send it but as I mentioned my connection was crawling so obviously it did not go through. So would have been nice if you told me that you did not receive it. I shall send it again.
 
quax said:
Ok, I did send it but as I mentioned my connection was crawling so obviously it did not go through. So would have been nice if you told me that you did not receive it. I shall send it again.
Click to expand...

Thanks, I got it. I will have a look and keep you posted.
 
Please let me know if you received my details.

[EDIT] Ok I see you got it, so ignore this post.
 
Last edited:
MWEB Guy said:
Hi Bryn26

You can find this on our terms and conditions page on our website.
Click to expand...

Thanks. I read every line pertaining to ADSL and general agreement and only found the term 'calendar notice' used by itself with regards to cancellation notice, without a substituted definition or additional demands.

A quick Google search for the legal definition of a calendar month will leave no doubt as to what it is. It is the corresponding day in the following month less one day.

This means that Mweb has acted unlawfully in every instance that a person was forced to pay for a full month following the month that cancellation notice was given, unless the notice was received at the end of the previous month.
 
Bar_Rat said:
NNTP is dead!
Click to expand...

Yip dead again this side as well.....

Worked for about 1 hour and 40 minutes on my side.

The whole day I got nothing 0kb/s then at 15:50 it just went right up to 400kb/s and at 16:30 back to ZERO and is staying there.

Really irritating, my Skype spinning in circles here as well???

No NNTP or Skype on my end.

Everything else is working, gmail, facebook, Gtalk, mybb all working....
 
Bar_Rat said:
NNTP is dead!
Click to expand...

Hummercellc said:
Yip dead again this side as well.....

Worked for about 1 hour and 40 minutes on my side.

The whole day I got nothing 0kb/s then at 15:50 it just went right up to 400kb/s and at 16:30 back to ZERO and is staying there.

Really irritating, my Skype spinning in circles here as well???

No NNTP or Skype on my end.

Everything else is working, gmail, facebook, Gtalk, mybb all working....
Click to expand...

Hi guys

We have no reported issues with NNTP. Please continue to monitor and keep me posted.
 
Sigh - is there something wrong with international? Surely I should not be getting this on a 4 meg line?

Test conducted on Monday, March 11, 2013 6:30:30 PM

Download Speed: 2546 kbps (318.3 KB/sec transfer rate)

Upload Speed: 512 kbps (64 KB/sec transfer rate)

Latency: 160 ms

MWeb Guy - what do you need me to PM to you?
 
AfricanTech said:
Sigh - is there something wrong with international? Surely I should not be getting this on a 4 meg line?

Test conducted on Monday, March 11, 2013 6:30:30 PM

Download Speed: 2546 kbps (318.3 KB/sec transfer rate)

Upload Speed: 512 kbps (64 KB/sec transfer rate)

Latency: 160 ms

MWeb Guy - what do you need me to PM to you?
Click to expand...

Hi AfricanTech

I have your account details already. I will have a look into this from our side and provide you with feedback.
 
Bryn26 said:
Thanks. I read every line pertaining to ADSL and general agreement and only found the term 'calendar notice' used by itself with regards to cancellation notice, without a substituted definition or additional demands.

A quick Google search for the legal definition of a calendar month will leave no doubt as to what it is. It is the corresponding day in the following month less one day.

This means that Mweb has acted unlawfully in every instance that a person was forced to pay for a full month following the month that cancellation notice was given, unless the notice was received at the end of the previous month.
Click to expand...

From the general terms and conditions :

In particular, month to month agreements (other than fixed term agreements contemplated in clause 2.2.1 and clause 2.2.2) may be terminated by either MWEB or you on one calendar month's notice, save to the extent provided otherwise in the Product Terms, which termination will take effect on the first day of the month immediately following the end of the applicable notice period.

So following the definition of a calendar month you gave, MWEB is sadly still safe.
Honestly if a pro-rata 1st payment can be done and the reason fro cancellation is for poor service. There should be no reason why MWEB can't do a much shorter notice period.

The legal team wins in this case however.
 
MWEB Guy said:
Hi AfricanTech

I have your account details already. I will have a look into this from our side and provide you with feedback.
Click to expand...

Thanks mate - you can stop investigating - rebooted router and everything seems back to normal.

Oh, did a firmware update as well :o

Thanks for the quick response though.
 
AfricanTech said:
Thanks mate - you can stop investigating - rebooted router and everything seems back to normal.

Oh, did a firmware update as well :o

Thanks for the quick response though.
Click to expand...


Your Latest Results

Test conducted on Monday, March 11, 2013 7:01:27 PM

Download Speed: 4017 kbps (502.1 KB/sec transfer rate)

Upload Speed: 516 kbps (64.5 KB/sec transfer rate)

Latency: 161 ms
 
Saskue said:
Being waiting from yesterday for the application form to upgrade to a 4meg line and still noting
Click to expand...

Saskue, I received feedback that the form has been sent to the email address you provided. Please double check and let me know.
 
Mike43110 said:
From the general terms and conditions :

In particular, month to month agreements (other than fixed term agreements contemplated in clause 2.2.1 and clause 2.2.2) may be terminated by either MWEB or you on one calendar month's notice, save to the extent provided otherwise in the Product Terms, which termination will take effect on the first day of the month immediately following the end of the applicable notice period.

So following the definition of a calendar month you gave, MWEB is sadly still safe.
Honestly if a pro-rata 1st payment can be done and the reason fro cancellation is for poor service. There should be no reason why MWEB can't do a much shorter notice period.

The legal team wins in this case however.
Click to expand...

I don't follow what you're saying. All they say is that we can cancel with a calendar month's notice, the legal definition thereof being the corresponding day in the following month less one day.
 
Any reason why streaming is pathetic on both youtube and netflix
 
Anyone else being limited to just 50-80K (PTA EAST)?

Telkom Guest (http://capetown.spdtst.saix.net/)
Last Result:
Download Speed: 2434 kbps (304.3 KB/sec transfer rate)
Upload Speed: 369 kbps (46.1 KB/sec transfer rate)
Latency: 43 ms
Monday, March 11, 2013 8:42:24 PM


Using my WebAfrica:
mweb's speed (london)
Last Result:
Download Speed: 2479 kbps (309.9 KB/sec transfer rate)
Upload Speed: 510 kbps (63.8 KB/sec transfer rate)
Latency: -1 ms

testmy:
http://testmy.net/db/Oxpk3Sj http://testmy.net/Oxpk3Sj.png

speedtest NY:
http://www.speedtest.net/result/2566481837.png


Using my Mweb on their speedtest:
London
http://speedtest.lnd.mweb.co.za/
Last Result:
Download Speed: 518 kbps (64.8 KB/sec transfer rate)
Upload Speed: 198 kbps (24.8 KB/sec transfer rate)
Latency: -1 ms


Cape Town
http://speedtest.cpt.mweb.co.za/
Last Result:
Download Speed: 620 kbps (77.5 KB/sec transfer rate)
Upload Speed: 222 kbps (27.8 KB/sec transfer rate)
Latency: -1 ms


Johannesburg
http://speedtest.jhb.mweb.co.za/
Last Result:
Download Speed: 460 kbps (57.5 KB/sec transfer rate)
Upload Speed: 227 kbps (28.4 KB/sec transfer rate)
Latency: -1 ms


Additional Mweb testing:
testmy
http://testmy.net/db/eZ3xYpU http://testmy.net/eZ3xYpU.png

speedtest
http://www.speedtest.net/result/2566393035.png
 
Last edited:
Is a bit slower tonight...

392897485.png
 
Torrents:- 16000 seeders, 7kB/s download speed... (yes yes not guaranteed blah blah)
YouTube adverts not even loading
Speedtest:- 75ms, 0.35 Down, 0.34 Up to Mweb
Browsing horrendously slow
Router restart does nothing

Please have a look..
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X