MWEB Uncapped ADSL Feedback - Part 2

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Alexcon said:
This makes me really mad, WHY is redundancy not pre-built into the network??? Why is there this ridiculous scramble to make deals and discuss alternative options to restore AFTER it all goes down. Where is the backup plan BEFOREHAND??? That's it, an entire F@$KING day down the drain...:mad::mad::mad::mad: WTF AM I PAYING ALL THOSE $$$ FOR!!!!?? :mad::mad::mad::mad:

I AM DEFINITELY GOING TO BE SHOPPING AROUND FOR ANOTHER ISP. F&#K THIS!
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He has a point even if it was expressed this way.
 
Alexcon said:
This makes me really mad, WHY is redundancy not pre-built into the network??? Why is there this ridiculous scramble to make deals and discuss alternative options to restore AFTER it all goes down. Where is the backup plan BEFOREHAND??? That's it, an entire F@$KING day down the drain...:mad::mad::mad::mad: WTF AM I PAYING ALL THOSE $$$ FOR!!!!?? :mad::mad::mad::mad:

I AM DEFINITELY GOING TO BE SHOPPING AROUND FOR ANOTHER ISP. F&#K THIS!
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Refer to my posts above.
 
Two big companies, offering connectivity to thousands of people and organisations, neither have redundancy. What a joke!
 
Yep, he does have a point. Business wise, for me, the timing just couldn't be worse. Essentially I'm in a position where I have to make my own back up plan to get my essential communications working. Or do everything via my phone. Which is total BS when I've already paid for my internet service. My ISP should have these contingencies covered. Its not my problem if some companies delivery service breaks down, why is it my problem when Seacom breaks?
This is just so typically SA. If its not the bureaucratic hoops government likes to make you jump through to do business overseas, it's service providers and their ****ty service creating stumbling blocks.
And, honestly, none of it's necessary. It's just incompetence and mismanagement. Those who are ultimately responsible are insulated from dissatisfied customers by guys like MWEB Guy who are ultimately incapable of fixing the real problems.

Just a mild, friday afternoon rant.
 
Is there something up with MWEB?

I'm trying to see why certain things on my network are slow and can't tell whether it's MWEB or my setup.
 
Alexcon said:
This makes me really mad, WHY is redundancy not pre-built into the network??? Why is there this ridiculous scramble to make deals and discuss alternative options to restore AFTER it all goes down. Where is the backup plan BEFOREHAND??? That's it, an entire F@$KING day down the drain...:mad::mad::mad::mad: WTF AM I PAYING ALL THOSE $$$ FOR!!!!?? :mad::mad::mad::mad:
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Email the Group CEO, Francois Theron and the MWEB ISP CEO Derek Hershaw directly and let them know how you feel... Then again, they're probably out playing golf!
 
Bryn26 said:
Afrihost are pretty clear about what you get with the business accounts:

- Office hours totally unshaped
- After hours shaped, preference given to business customers over home uncapped customers, and they explicitly aim to have the account effectively unshaped 24/7
- Seven day rolling window of about 65% utilisation before 50% throttling. 4mb account is 180GB. That's 720GB a month, and over a terabyte on the 6Mbps I'm getting on Monday. I typically do between 350GB and 450GB a month.
- Priority customer support

Compared to Mweb's Premium, that seems like a cracking deal. You've got to be a huge pirate to need more than 65% of your connection's capacity at 4+Mbps.
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Whilst that does seem like it's much better value than what Mweb are offering, I do have one small problem with it. Afrihost are advertising it as an unshaped account. It seems very misleading to say its unshaped and that "Everything you do on the internet will work at maximum speed. Browsing, Email, Downloading etc. will all be much faster and there's no need to worry about hitting your cap."

Only then to find out that it's only unshaped during business hours and that they throttle you after a certain amount of bandwidth... It's not an unshaped account at all then is it? It seems like their intention is to mislead unknowing customers. That's false advertising.

However, as i said, still far better than what mweb are offering.. the big question is how does openweb gold shaped compare to afrihost's business "unshaped" account?
 
I just spoke on the phone to an MWeb rep (Amier Moerat) in Cape Town and he reckons it`s going to take another 24 hours for the Seacom problem to be sorted out. Drives me F........g mad how incompetent these SA companies are.
 
Grand Past Master said:
I just spoke on the phone to an MWeb rep (Amier Moerat) in Cape Town and he reckons it`s going to take another 24 hours for the Seacom problem to be sorted out. Drives me F........g mad how incompetent these SA companies are.
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Why? Don't talk down south africa :)

Name me one ISP that is truly pro active instead of re-active.
 
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