MWEB Uncapped ADSL Feedback - Part 2

[icyrus]

Good Morning Krypty, I can provide you the cancellation form via email if you require.

Standard cancellation process would apply, if you submit a cancellation request this month. Your account would be cancelled for the end of September.

This quite honestly the most deceitful thing mweb has done in this whole saga. Notifying your users of a drastic change in policy at a time when they would have no choice but to pay for a further two months of your crippled service is beyond contemptible.

 

[Robin Hood]

This kind of bad PR will cause more than 3-5% losses im sure

After reading all the negativity people have experienced with mweb...i'd go for a higher percentage leaving mweb...between 10-15% EASY!

 

[visrot]

This quite honestly the most deceitful thing mweb has done in this whole saga. Notifying your users of a drastic change in policy at a time when they would have no choice but to pay for a further two months of your crippled service is beyond contemptible.

It's referred to has The NUT GRAB

 

[HapticSimian]

Also perhaps best if MWeb Guy steers clear of responding in Afrikaans...

 

[Robin Hood]

It's referred to has The NUT GRAB

lol...I agree. I'm browsing now on my "prepaid"-account from axxess...NO hassles. Folks...NOWADAYS...you MUST have a "backup-isp"...especially when you're on an uncapped Mweb 4mbps line...

PS: all this hassles...and i havnt even been with mweb for TWO months!!! ...and already i have *****...

 

[kopite1985]

View attachment 64603

Also perhaps best if MWeb Guy steers clear of responding in Afrikaans...

Oh dear, my Japanese is better than his Taal!

 

[Robin Hood]

Oh dear, my Japanese is better than his Taal!

...have a heart...at least he is trying

 

[unskinnybob]

...have a heart...at least he is trying

Ditto. Us Dutchies won't criticize, so keep one in the bank for us. Next time you hear an oke speaking planklish remember to give him a break!

 

[HapticSimian]

Ditto. Us Dutchies won't criticize, so keep one in the bank for us. Next time you hear an oke speaking planklish remember to give him a break!

Statement invalidated by virtue of I R Dutchie.

 

[unskinnybob]

Statement invalidated by virtue of I R Dutchie.

Dutchie just can't catch a break!

 

[Anakha56]

You know, with the thread being on page 666 I would have thought we would have gotten a reply by now...

 

[kopite1985]

Dutchie just can't catch a break!

Good Lord that is a tangent of note....back to the topic?

oh ye, MWEB are playing with our heart strings!

 

[Seriously]

You know, with the thread being on page 666 I would have thought we would have gotten a reply by now...

They are reading I am 100% sure.

 

[icyrus]

You know, with the thread being on page 666 I would have thought we would have gotten a reply by now...

Mweb wont respond. It doesn't cost them anything to not respond and there will be little to no upside for them if they do respond.

 

[Electric]

Plus it's page 667 so his point is redundant

 

[MagicDude4Eva]

I guess as an ISP you should deal with demand and not push "abusive" customers off. As a Naspers company, digital media / IPTV / streaming etc will become their bread-and-butter. Within the next 24 months you will see IPTV/streaming services like Netflix local - makes me wonder how a sluggish company like Mweb will cope then.

Bandwidth is becoming a commodity - 3 years ago the international resale price per/GB was around R35/GB and now its around R1.40/GB (this is based on company pricing and not heavy ISP discounted pricing getting traffic directly from Seacom etc). So even with my last month 350GB of traffic, Mweb would have made profit (and substantially more from people who are well below the quota).

If you take a Mweb 1MB line @ R199 and consider that bandwidth costs R1.40/GB (this is probably double of what Mweb pays, but lets factor in other Opex such as admin, infrastructure etc), a user will be able to consume 140GB/pm before becoming a loss-lead. So in my Premium Uncapped case (R 539/pm) I could have gone 385GB/pm before becoming a loss-lead. Mweb's interpretation of abusive/violating AUP is really just a user which does not generate big profits.

This stance will never fix Mweb's growing bandwidth demand and diminishing profit-margins due to declining bandwidth costs. Data will eventually not contribute to profit and companies such as Naspers have great opportunity to reinvent themselves (as content providers), but obviously corporate greed and lack of vision will prevent them from reaching this lucrative goal.

 

[Necuno]

< SNIP >

Kindly provide us these limits. You keep on saying keep withing the limits, but you forget to give us the limits.

If you need an example this might help:

Package: Uncapped 384kbps
6 hour limit in GB: 0.305
7 day limit in GB: 4.25

This will reset each 10 days.

Lets recap so far:

Mweb - Can't define out rolling windows
Web Africa - Limits Defined
Axxess - Limits Defined
Afrihost - Limits Defined
Isat - Limits Defined
WebNow - Limits Defined

 

[Pansyfaust]

Is there even the "throttled" uncapped account that mweb were offering a few months ago? Or have the "throttled" packages become the standard package?

 

[DJ...]

Lol. I doubt they would be so stupid. Must be a troll.

Confirmed troll. Was someone trying to be funny, in fact and they've admitted it was intended as a joke.

Well, okay then. Odd form of humour but so be it.

I honestly didn't think MWEB would stoop so low...

 

[Seriously]

Just received an email to my personal account threatening to disclose my personal details and other supposed facts about me should I continue this "personal vendetta".

MWEB, please confirm if this is your doing, or something I should take to the police instead?

That strange yet incredible. Funny I received nothing yet. Oh they do not have my details, now everyone knows why I never respond to these "PM ME your details" requests! I rather call their Idiots via phone. You can never ever trust anyone.

PS: Took note of the [-]No[/-]joke.