MWEB Uncapped ADSL Feedback - Part 2

[guest2013-1]

MWEB should provide several GBs say 2-3GB worth of b/w in unshaped form. They should email those temporary accounts through to every customer. That way the customer can self police.

must be the dumbest thing ive ever heard. you sure it shouldnt be "space_thief"?

 

[Kosmik]

Hi MWEB Guy,

I understand the need to shape certain services during these outages, but something is seriously wrong when Google searches and a bunch of other websites frequently time out.

Not to mention simple web browsing is slow.

 

[Space_Chief]

must be the dumbest thing ive ever heard. you sure it shouldnt be "space_thief"?

Right Acid. MWEB prioritises traffic but some people's legitimate websites are not loading. If MWEB gives everyone a free 2-3GB capped unshaped account on top of their uncapped accounts to use for sites they really need such as email or market tickers but which are still being shaped, it could keep some people happy. And because it's only 2-3GB people won't be downloading movies on these or at least if they do, it won't impact them too much.

Of course, maybe all of MWEB's network is FUBAR and it won't matter.

 

[Kayoss]

is that maybe MWeb's redundancy?

This.

The number of mweb users that have had to resort to Axxess/Afrihost free accounts is proof of just how ineffective mweb’s “redundancy” has been.

I think mweb are going to be receiving a mountain of cancellation letters come Monday morning.

 

[smokemaryjane]

Oh, sidenote. Has anyone attempted running a speedtest to USA? i.e. NewYork? Mine doesn't respond at all. So I don't think 2GB of unshaped bandwidth will solve the issue. Getting great response and speeds to the UK and locally when doing a speedtest. But fek me, websites in RSA are just as crap to load as international sites.

 

[Tom242]

Right Acid. MWEB prioritises traffic but some people's legitimate websites are not loading. If MWEB gives everyone a free 2-3GB capped unshaped account on top of their uncapped accounts to use for sites they really need such as email or market tickers but which are still being shaped, it could keep some people happy. And because it's only 2-3GB people won't be downloading movies on these or at least if they do, it won't impact them too much.

Of course, maybe all of MWEB's network is FUBAR and it won't matter.

just does not help if seacom is down?

 

[Captain Beer]

Signed up for the Afrihost 1GB, what a pleasure.

 

[Space_Chief]

just does not help if seacom is down?

They have other routes they are using, but these are limited.

 

[Space_Chief]

Signed up for the Afrihost 1GB, what a pleasure.

They want a faxed ID which is something I'm not willing to provide.

 

[Grand Past Master]

They want a faxed ID which is something I'm not willing to provide.

Get a Free 3GB Trial account here whilst MWeb is down: https://www.axxess.co.za/testdrive.php

 

[guest2013-1]

Right Acid. MWEB prioritises traffic but some people's legitimate websites are not loading. If MWEB gives everyone a free 2-3GB capped unshaped account on top of their uncapped accounts to use for sites they really need such as email or market tickers but which are still being shaped, it could keep some people happy. And because it's only 2-3GB people won't be downloading movies on these or at least if they do, it won't impact them too much.

Of course, maybe all of MWEB's network is FUBAR and it won't matter.

Go work with customers for a few years and youll know how moronic it is for you to assume they can police themselves. If theres no bandwidth, then how would giving unshaped accounts to a few of the "intelligent" ones who knows how to change their router settings help? just be patient for **** sake. If the internet is so ****ing important in your life, then you need to re-examine your priorities.

Right now Im sitting on my balcony, drinking a beer and watching the lightning and rain

 

[Space_Chief]

Go work with customers for a few years and youll know how moronic it is for you to assume they can police themselves. If theres no bandwidth, then how would giving unshaped accounts to a few of the "intelligent" ones who knows how to change their router settings help? just be patient for **** sake. If the internet is so ****ing important in your life, then you need to re-examine your priorities.

Well it's not clear that there's no b/w at all for residential customers. If there really is NO B/W your point is correct. But if there is 1/3 b/w and it's just being shaped poorly or MWEB is holding back as long as possible provisioning extra b/w from someone else, to save money, maybe they could do this. Yeah I realise it would favour those customers who check their emails or know how to update their settings, and it could lead to more service centre calls.

If internet was not so *****ng important to so many people, most IT companies and ISPs would not exist, in the first place.

 

[Space_Chief]

Get a Free 3GB Trial account here whilst MWeb is down: https://www.axxess.co.za/testdrive.php

Using it, thank you.

 

[Kayoss]

Go work with customers for a few years and youll know how moronic it is for you to assume they can police themselves. If theres no bandwidth, then how would giving unshaped accounts to a few of the "intelligent" ones who knows how to change their router settings help? just be patient for **** sake. If the internet is so ****ing important in your life, then you need to re-examine your priorities.

Right now Im sitting on my balcony, drinking a beer and watching the lightning and rain

Not everyone uses the internet for pron and WoW just btw. Lots of people are dependant on the internet to run their business and manage their payments. Those kind of things are pretty high up on my list of priorities.

Yesterday was payday for lots of people and some are highly dependant on getting payed on time. If that weren't the case, there wouldn't be such a demand for online banking.

 

[Necuno]

24hrs has passed and if I remember correctly the promise was that most of the traffic should be working now. Is that true ?

here we go @22-03-2013 02:19 PM:

Good Afternoon Everyone,

Please note that SEACOM have confirmed cable breaks, This could take some time to fix.

SEACOM are obtaining capacity on an alternate cable, that should restore our network to full capacity within the next 24hrs.

Please bear with us during this time.

 

[smokemaryjane]

http://www.seacom.mu/news/article-132/message-from-ceo-23-march/
Message from CEO – 23 March

As SEACOM has indicated in previous communications, multiple cable systems continue to be affected across Africa, the Middle East and Asia. I know that many of you are keen to know the cause of the outage is a physical cable cut some kilometres north of the coast of Egypt in the Mediterranean Sea. This is not likely to be known until the cable is repaired in the coming week or two and the damaged section is recovered from the seabed and inspected. However we suspect, based on our experience with sub-sea systems and the nature of the sea area where the cut has occurred, that the most likely cause is external aggression to the cable most probably caused by a larger vessel dragging its anchor across the sea bed. Unfortunately this remains a common cause of damage to cable systems globally, despite our continued efforts to protect the cable with armour, burying, notifications to ships of cable location and exclusion zones.

The SEACOM team’s first focus at this time remains getting restoration services turned up and our resources are committed to that work. However, this process is proving much more complex and taking longer than we were initially told by our suppliers and would have expected. Whilst we believed we had secured adequate restoration capacity between Egypt and Europe yesterday (Friday), it has since eventuated during today that the physical capability to connect this capacity to our services in Europe is neither adequate nor stable enough. In addition the capacity that may be available is in a long line of activations requested by many carriers (and requiring many hundreds of Gb’s) and is not progressing at the rate we, or our customers, need.

SEACOM continues to push for activation as a priority, co-ordinating across a number of carriers internationally. However, as this is not providing solutions in the time frame we require, we are also actively seeking new restoration solutions. This will continue to take some time and we are not able to provide timeframes as yet on when services will be restored.

Please be assured that the SEACOM team is working hard to get our services back up as quickly as we can. We will continue to communicate directly to customers and post here as we have information for you.

With our sincerest apologies,

Mark Simpson

CEO, SEACOM

 

[smokemaryjane]

I'm guessing this outage will be in place for probably the next month. HOORAY. Im forced to buy bandwidth from a working ISP now.

 

[AthenianOwl]

http://www.seacom.mu/news/article-132/message-from-ceo-23-march/
Message from CEO – 23 March

As SEACOM has indicated in previous communications, multiple cable systems continue to be affected across Africa, the Middle East and Asia. I know that many of you are keen to know the cause of the outage is a physical cable cut some kilometres north of the coast of Egypt in the Mediterranean Sea. This is not likely to be known until the cable is repaired in the coming week or two and the damaged section is recovered from the seabed and inspected. However we suspect, based on our experience with sub-sea systems and the nature of the sea area where the cut has occurred, that the most likely cause is external aggression to the cable most probably caused by a larger vessel dragging its anchor across the sea bed. Unfortunately this remains a common cause of damage to cable systems globally, despite our continued efforts to protect the cable with armour, burying, notifications to ships of cable location and exclusion zones.

The SEACOM team’s first focus at this time remains getting restoration services turned up and our resources are committed to that work. However, this process is proving much more complex and taking longer than we were initially told by our suppliers and would have expected. Whilst we believed we had secured adequate restoration capacity between Egypt and Europe yesterday (Friday), it has since eventuated during today that the physical capability to connect this capacity to our services in Europe is neither adequate nor stable enough. In addition the capacity that may be available is in a long line of activations requested by many carriers (and requiring many hundreds of Gb’s) and is not progressing at the rate we, or our customers, need.

SEACOM continues to push for activation as a priority, co-ordinating across a number of carriers internationally. However, as this is not providing solutions in the time frame we require, we are also actively seeking new restoration solutions. This will continue to take some time and we are not able to provide timeframes as yet on when services will be restored.

Please be assured that the SEACOM team is working hard to get our services back up as quickly as we can. We will continue to communicate directly to customers and post here as we have information for you.

With our sincerest apologies,

Mark Simpson

CEO, SEACOM

Worst SEACOM news. Bad timing Seeing as Game of Thrones S3 Premiere starts next week Now I need to go outside and watch rain and lightning. MWEB is DEFINITELY GOING TO LOSE A LOT OF THEIR LONG TIME CUSTOMERS because of this.

 

[MagicDude4Eva]

So when is MWEB officially informing their customers (email?) that their service is broken and what is done to resolve it? Also, will MWeb provide pro-rated credit for the outage duration (Telkom does this)?

 

[Necuno]

I'm guessing this outage will be in place for probably the next month. HOORAY. Im forced to buy bandwidth from a working ISP now.

Same here since the 24HR promise has come and left, I'm still on Afrihost Prepaid. Fallover must has been done away with make way for cutting more corners... Well that would be my guess.