MWEB Uncapped ADSL Feedback - Part 2

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Bryn26 said:
Afrihost has had problems in the past, but they seem to have settled in to their new environment. I'm not recommending home uncapped, I'm recommending their business uncapped. It's a far superior experience than anything you'll find elsewhere for the same money.
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Nothing wrong with their home uncapped btw. Been on it for months (4mb uncapped). I didn't actually had any issues on the MTN network except for a week of high latency.
 
MWEB Guy said:
International will be slow during this time of the Seacom outage as we running on reduced capacity.
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okay ... nothing NEW !

Internet is certainly downgraded and useless...

+1 There better be some discount for NO INTERNET access !
 
I just purchased 1GB prepaid from Afrihost to use now.

MWEB, please can you refund me the cost of this purchase, as your service is no longer usable. Thanks.
 
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SabreWolfy said:
I just purchased 1GB prepaid from Afrihost to use now.

MWEB, please can you refund me the cost of this purchase, as your service is no longer usable. Thanks.
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Can't even change our ADSL ISP to something usable cause we locked with MWEB's All Inclusive Package ... :mad:
 
I would like to know the ETA on SEACOM providing alternative temporary bandwidth, even should the internet be slow during the repairs it would be acceptable under the circumstances. What I also would like to know is how Mweb provided redundancy with a previous SEACOM outage and why not now?

Paypal were unusable all day and now seems to be loading slow, I’m too scared to even process a payment regarding all the timeouts and disconnects we are having.
 
Two or three hours ago everything came to a halt. Clearly the shaping isn't working so how about throttling everyone to one third of their normal speed? I've had some pages take over 90 minutes to load, if you've got 30 % bandwidth rather give us a proper 30 % of our line speeds, or even 20 %. Drop 1mbit users to 384k, drop 2mbit users to 512k, drop 4mbit users to 1mbit and drop 10mbit users to 2mbit. You're then reducing the maximum potential traffic to less than 30 % of the normal, so everyone should in theory get a very stable connection.
 
If I were you I wouldn't process anything with internet like this :l. Luckily I can afford to be patient with this, considering LoL still works strangly enough. Takes multiple attempts to load some webpages.
 
But guys, honestly there is nothing Mweb Guy can do :) so I think we (including myself) need to have a slight bit more respect for him, as he is here trying to help.
 
Oj0 said:
Two or three hours ago everything came to a halt. Clearly the shaping isn't working so how about throttling everyone to one third of their normal speed? I've had some pages take over 90 minutes to load, if you've got 30 % bandwidth rather give us a proper 30 % of our line speeds, or even 20 %. Drop 1mbit users to 384k, drop 2mbit users to 512k, drop 4mbit users to 1mbit and drop 10mbit users to 2mbit. You're then reducing the maximum potential traffic to less than 30 % of the normal, so everyone should in theory get a very stable connection.
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+1 I understand it needs to be slow(er) because SEACOM is down. But slow should not been erratic, unstable, unreliable and so slow that it's actually unusable. Downloads in BITS per second, which never finish.
 
jeanres said:
But guys, honestly there is nothing Mweb Guy can do :) so I think we (including myself) need to have a slight bit more respect for him, as he is here trying to help.
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Of course, it's not his fault and he can only tell us the information he has been given. But he can also pass our experiences and frustrations on so that MWEB understands what we, the actual users, are experiencing in reality.
 
Hi Jeanres...

I don't think anybody here thinks it is MWeb Guys fault what so ever... He is just the person that we all talk to and try and find out what is going on.... And people can sometmes get upset and then the questions and answers does not always come out so friendly...
 
SabreWolfy said:
Of course, it's not his fault and he can only tell us the information he has been given. But he can also pass our experiences and frustrations on so that MWEB understands what we, the actual users, are experiencing in reality.
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All we are actually saying is the network is FSCKED, and they know this.
 
Just got back, fired up my browser and none of the pages are loading completely - even MyBB pages are stuck on "Transferring". Was it yesterday "early afternoon" or the day before that everything was supposed to be fixed?

Seems I'll be getting some more Afrihost data and advise clients to do the same tomorrow, though once they've gone through the effort of registering with Afrihost they might just migrate permanently instead of paying me to put their routers back on Mweb once it's finally working again. :o
 
klipdrifter said:
Mweb guy

Will you please tell us (Mweb customers) why Mweb is not using other routing techniques like the other ISP's and what Mweb plans to do in the future to prevent this kind of situasions?

My personal opinion is that Mweb should look at another backup cable provider for times like this when Seacom goes down.

You mentioned on a earlier post that we should not compare mweb to other ISP's but how can we not? Mweb is the only ISP who lacks backup plans for its users...

Your feedback regarding this will be greatly appreciated.

Klipdrifter
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Mweb Guy do you care do give feedback on the above post?
 
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