MWEB Uncapped ADSL Feedback - Part 2

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Bar_Rat said:
Hi Mweb Guy

I sent an email last week sometime requesting the cancellation forms from your cancellations department and they keep sending me mail saying that I need to fill in the cancellation form to complete my cancellation request.
I did not ask for them to start cancelling my account at all yet now they have proceeded in doing that.
I have since changed my account to a 1gb capped account so that I can keep my account open but now i cannot log onto my mweb account because it says my account isn't registered with mweb.

How do i see what i need to pay for this month now?

What is wrong with you accounts department?

Regards


Edit: Finally got onto the account. They changed the account to a 1gb account. Still not sure why they proceeding with cancellations though.
Click to expand...

Morning Bar_Rat

I will follow up with this on our side. Please let me know what your account should be reflecting.
 
reactor_sa said:
Browsing has been inconsistent since seacom went down, but downloads including p2p has been back to normal the last week.
Click to expand...

Hi reactor_sa

Have you rebooted the router yet? Do a ping and traceroute to a local and international site and let me know what the results are.
 
ChrisGeo said:
I don't understand why my connection is so **** at night but early morning it fine. Google, Youtube and other streaming sites like Twitch lags and I even get connection issues while gaming.
Click to expand...

arni1954 said:
+1
Click to expand...

Morning ChrisGeo, arni1954

This sounds like a congested exchanged. Please can you do a ping and traceroute test to a local and international site in the morning when things are fine and at night when it starts acting up.

Send it to me so that I can have a look.
 
Are these results good or bad? Seemed sluggish earlier this morning, better now.

Code: 
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\Home>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Billion.400G [10.0.0.2]
  2     7 ms     8 ms     7 ms  41-132-18-1.dsl.mweb.co.za [41.132.18.1]
  3    23 ms    23 ms    22 ms  41-86-107-6.mweb.co.za [41.86.107.6]
  4    38 ms    35 ms    35 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5    49 ms    49 ms    46 ms  tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
  6    61 ms    57 ms    57 ms  TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

  7    43 ms    43 ms    43 ms  vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
  8    31 ms    31 ms    29 ms  196.28.178.66
  9    49 ms    49 ms    47 ms  cte-core-sw2.vwol.net [196.41.144.35]
 10     *       31 ms    31 ms  www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Home>tracert google.com

Tracing route to google.com [173.194.41.69]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Billion.400G [10.0.0.2]
  2     8 ms     7 ms     8 ms  41-132-18-1.dsl.mweb.co.za [41.132.18.1]
  3    10 ms     9 ms     9 ms  197-80-4-186.jhb.mweb.co.za [197.80.4.186]
  4     9 ms     9 ms     9 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5   191 ms   194 ms   193 ms  tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
  6   204 ms   203 ms   202 ms  pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
  7   204 ms   201 ms   202 ms  176.67.177.131
  8   203 ms   201 ms   202 ms  176.67.177.133
  9   200 ms   199 ms   199 ms  176.67.177.255
 10   190 ms   192 ms   193 ms  209.85.240.61
 11   200 ms   199 ms   200 ms  72.14.238.51
 12   191 ms   190 ms   191 ms  lhr08s01-in-f5.1e100.net [173.194.41.69]

Trace complete.

C:\Users\Home>
 
HelterSkelter said:
Are these results good or bad? Seemed sluggish earlier this morning, better now.

Code: 
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\Home>tracert mweb.co.za

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Billion.400G [10.0.0.2]
  2     7 ms     8 ms     7 ms  41-132-18-1.dsl.mweb.co.za [41.132.18.1]
  3    23 ms    23 ms    22 ms  41-86-107-6.mweb.co.za [41.86.107.6]
  4    38 ms    35 ms    35 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5    49 ms    49 ms    46 ms  tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
  6    61 ms    57 ms    57 ms  TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

  7    43 ms    43 ms    43 ms  vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
  8    31 ms    31 ms    29 ms  196.28.178.66
  9    49 ms    49 ms    47 ms  cte-core-sw2.vwol.net [196.41.144.35]
 10     *       31 ms    31 ms  www.mweb.co.za [196.2.63.110]

Trace complete.

C:\Users\Home>tracert google.com

Tracing route to google.com [173.194.41.69]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  Billion.400G [10.0.0.2]
  2     8 ms     7 ms     8 ms  41-132-18-1.dsl.mweb.co.za [41.132.18.1]
  3    10 ms     9 ms     9 ms  197-80-4-186.jhb.mweb.co.za [197.80.4.186]
  4     9 ms     9 ms     9 ms  vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
  5   191 ms   194 ms   193 ms  tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
  6   204 ms   203 ms   202 ms  pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
  7   204 ms   201 ms   202 ms  176.67.177.131
  8   203 ms   201 ms   202 ms  176.67.177.133
  9   200 ms   199 ms   199 ms  176.67.177.255
 10   190 ms   192 ms   193 ms  209.85.240.61
 11   200 ms   199 ms   200 ms  72.14.238.51
 12   191 ms   190 ms   191 ms  lhr08s01-in-f5.1e100.net [173.194.41.69]

Trace complete.

C:\Users\Home>
Click to expand...

Morning HelterSkelter

These results are fine that you have provided.
 
MWEB Guy said:
Morning GarethY

Thank you for bringing this to our attention.

I checked the account and can see the package was cancelled at the end of March. There is 1 that was downgraded as well as you have mentioned. The information you received is correct, billing is done in advanced. I will follow up on when the April invoice will be reversed.

I will look into why no one has called you back as well as you mentioned. I'm not sure why you were given the information that someone will contact you within a week.
Click to expand...

Hi MWEB Guy,

Please can you make sure that the R539 is paid back into my bank account? I do not want your accounts department to just add it as a credit to my MWEB account.

Thanks
 
GarethY said:
Hi MWEB Guy,

Please can you make sure that the R539 is paid back into my bank account? I do not want your accounts department to just add it as a credit to my MWEB account.

Thanks
Click to expand...

No problem, will pass on this request.
 
W/e is happening to me started after you got "100% capacity", I had no problems with YouTube and streaming after the cable break but browsing and downloads went down a bit and now its the total opposite except for Google services which was bad then and still is . Hopefully when Seacom fixes their cables I'll be back to normal.

I'll do a traceroute/ping at around 2 am tonight and post it here.
 
p2p speeds during the day is terrible on my 1mb uncapped line. Getting 40 Kbps max then I get full speed at like midnight and slows down again in the morning. Before the whole seacom outage, I was getting full speed consistently.
 
Consistent +300 ping in DDO now, before the Seacom outage it was 280 odd, then on backup capacity it was down to 240 odd. Mweb is always crowing about how gaming is prioritized, how about getting us back those 240 pings instead of this 300+ rubbish.
 
40KBps? Count yourself lucky, I'm stuck at 10. Last week things were fine but mayby 09:00-10:00 monday morning speed almost died.
 
Last edited:
Cancelled my Mweb contract. So sick of getting around 100kb/s in the day. Sure, I VPN around the problem but it's annoying. Time to start researching who my next ISP will be...
 
My speeds are also pathetic. Used to get full speed on my 1MB MWEB uncapped premium account, I change my router settings to my AFRIHOST account and my internet flies. Also, speedtest.net is rigged IMHO Not happy.:sick:
 
Hi MWEB Guy, it's been two days since I was told someone would call me back about the R539 MWEB have stolen from my bank account. What is happening about this?
 
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