MWEB Uncapped ADSL Feedback - Part 2

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DragonMolester said:
Been thinking of switching to this.

http://www.openweb.co.za/gamers-king.html

Anyone have any experience with OW?
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Yes. I was going to get Gold Uncapped, but I received extremely poor service when I complained about slow speeds on the trial account, and they said the problem was on my side.

Then Afrihost cut the prices of their business accounts, so I moved to them. It's been a wonderful experience. It's unshaped 24/7, costs the same as premium and allows total control of your own ADSL line.
 
Bryn26 said:
Yes. I was going to get Gold Uncapped, but I received extremely poor service when I complained about slow speeds on the trial account, and they said the problem was on my side.

Then Afrihost cut the prices of their business accounts, so I moved to them. It's been a wonderful experience. It's unshaped 24/7, costs the same as premium and allows total control of your own ADSL line.
Click to expand...

Been looking at them too. A decisions, decisions. :rolleyes:
 
Hi there. Looking for a bit of help please.

During late Junuary 2013 I asked for a trial account as I was experiencing terrible speeds on my account. I used the account for gaming mostly. Speeds were still bad though, but ping was about 30 to 80ms better than I was getting. The account lapsed on the first February if I recall. It was obvious that the ISP's were not the problem and I had to look elsewhere and I decided not to make any decisions regarding the ISP.

Soon after that I received a call that asked me to evaluate my MWEB experience. I agreed and answered all questions as I felt that was the least I could do for receiving a trial account. I was positive in my answers. That eventually changed into a sales pitch, which also was expected and even fair.

I declined and explained that I received dl speeds of 0.3 - 0.7Mbps on a 4Mbps line and that it was similar to what I was receiving on my current ISP.

A few weeks later I received another call from a salesperson.

Once again I said yes to the evaluation, although I have already done it once. This salesperson was a lot more pushy ito selling MWEB to me. We had a lengthy conversation and I got the full Box & Dice sales pitch. I once again declined.
Soon after this my line was sorted and I decided to sign for an uncapped option from my original ISP.

Short while after that I received another call. This time I was not very polite and asked to be removed from whatever list I was on.

On the 13th March I received a SMS regarding the 2 month free/6 month contract. I used the SMS OPT out option and received a SMS stating that I was successfully unsubscribed from all MWEB marketing communications.

On Monday I was again contacted via land line for an "evaluation"

Can someone help with advice on how to get rid of this so called evaluation follow up calls and sales pitches?
 
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RoMark said:
Hi there. Looking for a bit of help please.

During late Junuary 2013 I asked for a trial account as I was experiencing terrible speeds on my account. I used the account for gaming mostly. Speeds were still bad though, but ping was about 30 to 80ms better than I was getting. The account lapsed on the first February if I recall. It was obvious that the ISP's were not the problem and I had to look elsewhere and I decided not to make any decisions regarding the ISP.

Soon after that I received a call that asked me to evaluate my MWEB experience. I agreed and answered all questions as I felt that was the least I could do for receiving a trial account. I was positive in my answers. That eventually changed into a sales pitch, which also was expected and even fair.

I declined and explained that I received dl speeds of 0.3 - 0.7Mbps on a 4Mbps line and that it was similar to what I was receiving on my current ISP.

A few weeks later I received another call from a salesperson.

Once again I said yes to the evaluation, although I have already done it once. This salesperson was a lot more pushy ito selling MWEB to me. We had a lengthy conversation and I got the full Box & Dice sales pitch. I once again declined.
Soon after this my line was sorted and I decided to sign for an uncapped option from my original ISP.

Short while after that I received another call. This time I was not very polite and asked to be removed from whatever list I was on.

On the 13th March I received a SMS regarding the 2 month free/6 month contract. I used the SMS OPT out option and received a SMS stating that I was successfully unsubscribed from all MWEB marketing communications.

On Monday was again contacted via land line for an "evaluation"

Can someone help with advice?
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Good Afternoon RoMark, please provide me your contact details via inbox messaging and I will ensure that we do not contact you in future.
 
Dear MWEB

I'm very upset and dissappointed.
In January i upgraded our business from 4Mbit Consumer ADSL to a 10Mbit Busniess Lite ADSL package.
The sales rep said that we will get a new account/username as it is a business account.
But he confirmed that the old account will obviously be cancelled.

So on the 14 January 2013 the technician came and set up the new connection.

In February I seen an invoice for the old account, which i immediately forwarded to the sales rep, and told him to attend to the issue and reverse the charges as it was already debited on my account.

Email was obviously ignored and charges continued. I have been busy and out of town for the past 2 months.

I called the call centre today after receiving yet another invoice, and a lady says that you should have completed a cancellation form (contrary to the salesmen who said he will attend to it). Furthermore she says that you must provide proof that you informed about the cancellation and "MWEB will see what we can do". She says we can't see if you were using the old account or not.

This very upsetting as obviously an UPGRADE by implication is a cancellation of the old and an inception of the new.

I have spoken to a senior manager and he said he will get back to me.

I thought I would bring this matter to the MWEB AND the group's attention so they can be aware.


Regards
rm
 
rm501 said:
Dear MWEB

I'm very upset and dissappointed.
In January i upgraded our business from 4Mbit Consumer ADSL to a 10Mbit Busniess Lite ADSL package.
The sales rep said that we will get a new account/username as it is a business account.
But he confirmed that the old account will obviously be cancelled.

So on the 14 January 2013 the technician came and set up the new connection.

In February I seen an invoice for the old account, which i immediately forwarded to the sales rep, and told him to attend to the issue and reverse the charges as it was already debited on my account.

Email was obviously ignored and charges continued. I have been busy and out of town for the past 2 months.

I called the call centre today after receiving yet another invoice, and a lady says that you should have completed a cancellation form (contrary to the salesmen who said he will attend to it). Furthermore she says that you must provide proof that you informed about the cancellation and "MWEB will see what we can do". She says we can't see if you were using the old account or not.

This very upsetting as obviously an UPGRADE by implication is a cancellation of the old and an inception of the new.

I have spoken to a senior manager and he said he will get back to me.

I thought I would bring this matter to the MWEB AND the group's attention so they can be aware.


Regards
rm
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Hi rm501

Send me your MWEb details and I will have a look into this for you.
 
Anyone else that have had zero p2p traffic today?

Guess its acceptable since I am on a shaped account but since peak ours are no coming to an end I am expecting my p2p transfers to start working within an hour or so...
 
Mweb's P2P is completely dead anytime of the day. On 4MB premium not working for me at all. NNTP I only get 2MB.
So glad I canceled.
 
Rouxenator said:
Anyone else that have had zero p2p traffic today?

Guess its acceptable since I am on a shaped account but since peak ours are no coming to an end I am expecting my p2p transfers to start working within an hour or so...
Click to expand...

Yeah same here. P2P has been pathetic last few days. Peak hours, after hours, doesn't matter.
 
My 2mb line is speedtesting at 0.78mbps at the moment, any MWEB issues in Southern Suburbs Cape Town at the moment?

Not that's it's been anything approaching good for a while now, premium account my hairy derrière. If this keeps up, I'm out.
 
nexxus said:
My 2mb line is speedtesting at 0.78mbps at the moment, any MWEB issues in Southern Suburbs Cape Town at the moment?

Not that's it's been anything approaching good for a while now, premium account my hairy derrière. If this keeps up, I'm out.
Click to expand...


Hi nexxus

Please provide me with a speed test result and your MWEB email address and I'll look into it for you.
 
I can only but agree with the shoddy speeds lately.

Slowly starting to think that I should have taken a Telkom everything included package... At least their daytime limit has been removed..

Also can anybody tell me their 1mbps speeds at the moment?

My ftp wont even connect and my newshost is getting like 20KB/s?????? DAFUQ MWEB???

Also my browsing speed is not that great either, but then i run a speed test and i get almost normal speeds :/ Like dafuq?

Also can anybody tell me when normal hours are and when after hours are?
 
Still happy this morning, the P2P speeds were good through out the night. I'm guessing they will slow down (or stop) during the day but thats understandable on a shaped connection. I also have not seen any pesky "abuse" emails so I'm guessing they fixed that issue too.

Thanks Mweb :)
 
stevenv said:
NNTP. 8KBbps on Afrihost. 20KBps on MWeb. Time to switch methinks.
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Did you forgot a couple of zeros of those number. NNTP on my side downloads over 900KBps. Yes I am on 10 meg but 8KBps on Afrihost ?? I would say there is something wrong on your side.
 
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