MWEB Uncapped ADSL Feedback - Part 2

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ChrisGeo said:
Line stats are fine, connections to pc fine
Started this afternoon, any ideas?
Click to expand...

Hi,

It looks like it could possibly be congestion based on the spike from the second hop.
Is it always like this or does it come and go?
 
Never been like this before :/

C:\Windows\system32>tracert www.google.com

Tracing route to www.google.com [74.125.233.52]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 411 ms 397 ms 398 ms 41-133-108-1.dsl.mweb.co.za [41.133.108.1]
3 391 ms 362 ms 335 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 508 ms 508 ms 459 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 412 ms 366 ms 346 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178
.113]
6 362 ms 356 ms 367 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 359 ms 342 ms 354 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 384 ms 408 ms 433 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 363 ms 357 ms 351 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 403 ms 403 ms 428 ms 64.233.174.21
11 393 ms 393 ms 400 ms jnb01s01-in-f20.1e100.net [74.125.233.52]

Trace complete.
Click to expand...

Tested with a different ISP aswel , same problem

Edit: 2am and all is fixed again? :/
 
Last edited:
ChrisGeo said:
Never been like this before :/



Tested with a different ISP aswel , same problem

Edit: 2am and all is fixed again? :/
Click to expand...

Good Morning

Please provide me comparative speed test results with your two accounts and trace routes to mweb.co.za and bbc.co.uk

I will also provide you the guest account details via private message.

By the looks of your results yesterday, your exchange may be congested. I will log a fault once I receive the results.
 
My ADSL connection dropped 12 times yesterday. MWEB support says, new router, as the router is disconnecting. Yet it will connect, and stay on for hours and then just disconnect for no reason. I will get a new router and see.
 
I have this exact same problem. Yesterday it dropped about 5 times in 30 min. I suspect it is more a Telkom issue however, unfortunately they don't seem to be very eager to look too deep into it :/
 
Gerhardva said:
My ADSL connection dropped 12 times yesterday. MWEB support says, new router, as the router is disconnecting. Yet it will connect, and stay on for hours and then just disconnect for no reason. I will get a new router and see.
Click to expand...

Good Morning Gerhardva,

I would suggest first testing your router at another location or using another router at your location before purchasing another router.

Also have your filters tested, as this can also cause dropped connections.
 
Pings going crazy again

C:\Windows\system32>tracert google.com

Tracing route to google.com [74.125.233.64]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1152 ms 1202 ms 958 ms 41-133-108-1.dsl.mweb.co.za [41.133.108.1]
3 938 ms 873 ms 881 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202
]
4 986 ms 977 ms 903 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 977 ms 1067 ms 1119 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 1000 ms 924 ms 880 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 852 ms 1030 ms 1172 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 1163 ms 1100 ms 1142 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 1290 ms 1278 ms 935 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 1027 ms 1022 ms 993 ms 64.233.174.57
11 923 ms 1012 ms 1087 ms jnb01s02-in-f0.1e100.net [74.125.233.64]

Trace complete.
Click to expand...

I tested the speeds yesterday and it seemed normal even while it was impossible for me to get connected to your dota2 server. I can watch twitch streams without any problem but connections to game servers and some websites are really bad :/
 
ChrisGeo said:
Pings going crazy again



I tested the speeds yesterday and it seemed normal even while it was impossible for me to get connected to your dota2 server. I can watch twitch streams without any problem but connections to game servers and some websites are really bad :/
Click to expand...


Thanks for the feedback, are you having the same experience on both your accounts?
 
Just sent in my cancellation form this morning.
I am so glad I did.

Never did I experience such bureaucracy from any other ISP.

Sign up - Fill in a form and sign, scan and return or fax
Password reset - Fill in a form and send back (with no internet access; they don't give a crap)
Cancellation - Guess what? Another form to fill in and return!

Support has been absolute rubbish, with junior people and so called "network engineers" being poorly skilled in both networking basics as well as people skills.
I can see that MWeb will take their time with my circuit transfer out of spite.... Apparently there is a 48 hour turnaround time for cancellation requests. Wow....they've certainly taken a few pages out of Telkom's book.

I'll only come back to MWeb if:

- They drop their prices significantly and offer some competition
- If I really have to and am left with no other choice
 
daveza said:
What is the update on the Pinelands outage ?
Click to expand...

Good Day daveza, the outage is still on the notice board.

Please send me your MWEB account details and your cell number via private message. I will then activate sms notification for when the outage is resolved.
 
MWEB Guy said:
Good Day daveza, the outage is still on the notice board.

Please send me your MWEB account details and your cell number via private message. I will then activate sms notification for when the outage is resolved.
Click to expand...

Do you by any chance have any further information regarding exactly what the problem is?

It's been quite a while now and would just be cool to know what the problem is and why it's taking so long to get fixed.
 
Dames said:
Do you by any chance have any further information regarding exactly what the problem is?

It's been quite a while now and would just be cool to know what the problem is and why it's taking so long to get fixed.
Click to expand...

Hi Dames

No details or ETR was provided for the fault.
 
Gerhardva said:
OK, replaced router and all filters, and my line is still dropping, so what now?
Click to expand...

Hi

It also possible that the problem could be with the line itself dropping the connection.
Have you tested with your account and equipment at another location?
 
MWEB Guy said:
Hi

It also possible that the problem could be with the line itself dropping the connection.
Have you tested with your account and equipment at another location?
Click to expand...

Brand spanking new Netgear 300. When I suggested it's the line, I got told quite emphatically that it's the router.
 
News server is absolutely dead.

Test the server and get the error that it has been reset by peer.
 
News server acting like it should, stable in game ping for a while now and streaming not acting like a spoilt brat.

Just something positive for the thread Mweb Guy ;)
 
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