MWEB Uncapped ADSL Feedback - Part 2

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I've stopped all downloads (http, torrent, etc) which were only going at about 10kbps all in all anyway.
General browsing is still slow as hell, and getting timeouts left right centre.... :(

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Users\reactor>tracert thetvdb.com

Tracing route to thetvdb.com [141.101.123.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 8 ms 7 ms 197-87-57-1.cpt.mweb.co.za [197.87.57.1]
3 14 ms 12 ms 11 ms 197-80-4-94.jhb.mweb.co.za [197.80.4.94]
4 74 ms 10 ms 9 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 192 ms 193 ms 195 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
6 189 ms 210 ms 190 ms pos0-3-2-0.lon-up-1.mweb.co.za [197.80.5.7]
7 185 ms 186 ms 220 ms 176.67.177.131
8 224 ms 220 ms 214 ms 176.67.177.130
9 187 ms 194 ms 190 ms pos0-3-0-0.vic-p-1.mweb.co.za [197.80.5.6]
10 185 ms 185 ms 241 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
reactor_sa said:
I've stopped all downloads (http, torrent, etc) which were only going at about 10kbps all in all anyway.
General browsing is still slow as hell, and getting timeouts left right centre.... :(


8 224 ms 220 ms 214 ms 176.67.177.130
9 187 ms 194 ms 190 ms pos0-3-0-0.vic-p-1.mweb.co.za [197.80.5.6]
10 185 ms 185 ms 241 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
11 * * * Request timed out.
12 * * * Request timed out.

Trace complete.
Click to expand...

The ones I did earlier for simfy and bitly also only went to tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141] and from there timed out.
 
Downloads slow as hell.
Some sites not loading (already checked, the sites I'm trying to access are not offline.)
Simple google searches take forever to load.

What the hell is going on. Everything is getting slower and slower. And from what I'm seeing on the forum it isn't just me.
 
On my 2mb premium account

Speedtest results :

http://www.speedtest.net/result/2769407808.png


Tracert results :

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.1.1
2 465 ms 432 ms 384 ms 41-132-26-1.dsl.mweb.co.za [41.132.26.1]
3 491 ms 448 ms 463 ms 197-80-4-210.jhb.mweb.co.za [197.80.4.210]
4 361 ms 356 ms 377 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 440 ms 463 ms 455 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 545 ms 530 ms 486 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

7 523 ms 543 ms 596 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 557 ms 530 ms 560 ms 196.28.178.66
9 383 ms 359 ms 343 ms cte-core-sw2.vwol.net [196.41.144.35]
10 297 ms 301 ms 324 ms www.mweb.co.za [196.2.63.110]

Trace complete.



Really getting gatvol, every other night it seems to be like this.
 
Qrox said:
Downloads slow as hell.
Some sites not loading (already checked, the sites I'm trying to access are not offline.)
Simple google searches take forever to load.

What the hell is going on. Everything is getting slower and slower. And from what I'm seeing on the forum it isn't just me.
Click to expand...

Hi, I have notice a few customers having trouble with international sites and our specialists are investigating.
 
Martian said:
On my 2mb premium account

Speedtest results :

http://www.speedtest.net/result/2769407808.png


Tracert results :

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.1.1
2 465 ms 432 ms 384 ms 41-132-26-1.dsl.mweb.co.za [41.132.26.1]
3 491 ms 448 ms 463 ms 197-80-4-210.jhb.mweb.co.za [197.80.4.210]
4 361 ms 356 ms 377 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 440 ms 463 ms 455 ms tengig0-7-0-2.12.vic-p-2.mweb.co.za [196.22.169.
242]
6 545 ms 530 ms 486 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

7 523 ms 543 ms 596 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
8 557 ms 530 ms 560 ms 196.28.178.66
9 383 ms 359 ms 343 ms cte-core-sw2.vwol.net [196.41.144.35]
10 297 ms 301 ms 324 ms www.mweb.co.za [196.2.63.110]

Trace complete.



Really getting gatvol, every other night it seems to be like this.
Click to expand...

Hi, usually when we see such high jumps early on in the trace route (hop 2) it points to something closer to your side or possibly even the line.
 
Getting the same packet loss lag in LoL I was getting about a month ago. Happens out of nowhere. honestly Mweb, this is getting a bit much.
 
Hi,

I am getting the following pop3 error:

Log onto incoming mail server (POP3): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: -ERR Cannot connect to POP server 196.28.76.80 (196.28.76.80:995), NB connect error 1460
Click to expand...

Any other pop3 settings I can try.

P.S. This is a mWeb hosted domain email I am trying to setup.

Phoned Support and they refreshed the account. That solved thw problem.
 
Last edited:
MWEB Guy said:
Hi, usually when we see such high jumps early on in the trace route (hop 2) it points to something closer to your side or possibly even the line.
Click to expand...

What does that mean?

And why would it be that it's fine on certain nights and other nights it's not?
 
dasco144 said:
Getting the same packet loss lag in LoL I was getting about a month ago. Happens out of nowhere. honestly Mweb, this is getting a bit much.
Click to expand...

Agreed this is getting a bit much. I have been a happy customer generally, but this is starting to get a bit ridiculous.
 
There does seem to be alot of packet loss every now and then.

I can't access lazygamer.net and supersport streaming keeps on buffering.

Code: 
Tracing route to lazygamer.net [141.101.117.167]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    14 ms    12 ms    12 ms  41-133-108-_.dsl.mweb.co.za [41.133.108._]
  3    14 ms    14 ms    13 ms  te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166
]
  4    13 ms    13 ms    13 ms  197-84-2-2.cpt.mweb.co.za [197.84.2.2]
  5   201 ms   197 ms   197 ms  TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178
.98]
  6   161 ms   164 ms   168 ms  197-84-4-195.cpt.mweb.co.za [197.84.4.195]
  7   213 ms   222 ms   248 ms  176.67.177.131
  8   187 ms   189 ms   185 ms  176.67.177.130
  9   192 ms   191 ms   192 ms  176.67.177.161
 10   194 ms   199 ms   199 ms  pos0-3-0-0.vic-p-2.mweb.co.za [197.80.5.8]
 11   195 ms   192 ms   193 ms  tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
 12   190 ms   190 ms   189 ms  tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
 13     *        *        *     Request timed out.
 14     *        *     ^C

At 15:22 I can access it again but why is there so much latency on the internal MWeb network?
Code: 
Tracing route to lazygamer.net [141.101.116.167]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    12 ms    13 ms    12 ms  41-133-108-_.dsl.mweb.co.za [41.133.108._]
  3    27 ms    25 ms    29 ms  te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202
]
  4    34 ms    31 ms    30 ms  197-84-3-2.cpt.mweb.co.za [197.84.3.2]
  5   163 ms   175 ms   161 ms  TenGigE0-7-0-2.12.cpt-p-2.mweb.co.za [196.28.178
.114]
  6   220 ms   162 ms   161 ms  197-84-4-33.cpt.mweb.co.za [197.84.4.33]
  7   211 ms   199 ms   188 ms  197-84-4-193.cpt.mweb.co.za [197.84.4.193]
  8   165 ms   162 ms   161 ms  176.67.177.131
  9   186 ms   185 ms   185 ms  176.67.177.226
 10   190 ms   185 ms   189 ms  pos0-3-0-0.vic-p-1.mweb.co.za [197.80.5.6]
 11   221 ms   200 ms   213 ms  tengig0-1-0-0.vic-pe-11.mweb.co.za [197.80.4.125
]
 12   185 ms   185 ms   188 ms  41.87.104.61
 13   257 ms   238 ms   239 ms  Gi9-1-0.mtz-201-access-1.mpls.seacomnet.com [41.
217.213.154]
 14   251 ms   241 ms   246 ms  Gi9-0-0.mtz-201-access-3.mpls.seacomnet.com [41.
217.213.194]
 15   269 ms   313 ms   295 ms  Gi10-0-0.mba-201-access-1.mpls.seacomnet.com [41
.217.213.213]
 16   402 ms   446 ms   445 ms  Gi0-1-0.mba-201-access-3.mpls.seacomnet.com [41.
217.213.66]
 17   441 ms   443 ms   420 ms  41.217.214.81
 18   302 ms   297 ms   328 ms  41.217.214.66
 19   365 ms   386 ms   369 ms  125.18.0.193
 20   568 ms   605 ms   595 ms  AES-Static-085.36.144.59.airtel.in [59.144.36.85
]
 21   753 ms   725 ms   679 ms  13335.sgw.equinix.com [202.79.197.132]
 22   601 ms   586 ms   592 ms  141.101.116.167

Trace complete.
 
Last edited:
ZeeCPT said:
Hi MWG,

Thanks - I am synced at 3mb/s since my noise levels/attenuation only allows for that as per Telkom (although not sure they're right as at one stage I was on 10mb/s with no hassles. Seems there is a fair amount of packet loss though. This started roughly 4 days ago. I will call Telkom again though to figure out whether the line can be synced at 4mb/s. Thanks for your assistance.
Click to expand...

Hi MWG,

My connection has been horrific today, dropping every so often. The line is fine, verified with Telkom 4 times now over the last few days (today being the latest), but my connection to Mweb drops every so often. Like many people above, I am experiencing packet loss and occasional high hops on tracerts.

Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Reply from 196.2.63.110: bytes=32 time=21ms TTL=122

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 21ms, Average = 21ms


Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 2 ms 2 ms 192.168.0.1
2 20 ms 16 ms 19 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 18 ms 15 ms 16 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202
]
4 17 ms 13 ms 16 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 30 ms 20 ms 45 ms 196.28.178.66
6 14 ms 14 ms 14 ms cte-core-sw2.vwol.net [196.41.144.35]
7 14 ms 14 ms 15 ms www.mweb.co.za [196.2.63.110]

Please can you try and assist, it's driving me nuts!

Thanks,
Zee
 
Just ran another tracert, not getting any better!!

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.0.1
2 11 ms 11 ms 10 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 2430 ms * 13 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202
]
4 12 ms 14 ms 12 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 14 ms 14 ms 15 ms 196.28.178.66
6 13 ms 13 ms 13 ms cte-core-sw2.vwol.net [196.41.144.35]
7 14 ms 15 ms 16 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
ZeeCPT said:
Just ran another tracert, not getting any better!!

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.0.1
2 11 ms 11 ms 10 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 2430 ms * 13 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202
]
4 12 ms 14 ms 12 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 14 ms 14 ms 15 ms 196.28.178.66
6 13 ms 13 ms 13 ms cte-core-sw2.vwol.net [196.41.144.35]
7 14 ms 15 ms 16 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Hi, please see the PM I sent you.
 
In the evenings I keep getting throttled by either Mweb or Telkom is there nothing I can do to stop this... I'm paying for a 4mb premium mweb account, My line is currently only 2mb and hopefully will be upgraded to 4mb this week or next.



but if this continues I'm going to have to cancel my account...
 
Intuitionzar said:
In the evenings I keep getting throttled by either Mweb or Telkom is there nothing I can do to stop this... I'm paying for a 4mb premium mweb account, My line is currently only 2mb and hopefully will be upgraded to 4mb this week or next.



but if this continues I'm going to have to cancel my account...
Click to expand...

Hi Intuitionzar, send me a PM with your MWEB details and I will do my best to get to the bottom of this.
 
Dude can you check if I went over my limit im getting like 64KB/s on my 10MB line at the moment. Cant already be over 400Gb this early in the month?

Edit: Nm back on 1Mbs speed again :)

weird really in Jdownloader it doesnt download anything even though its showing the speed of the download...
 
Last edited:
Wolfy said:
Dude can you check if I went over my limit im getting like 64KB/s on my 10MB line at the moment. Cant already be over 400Gb this early in the month?

Edit: Nm back on 1Mbs speed again :)

weird really in Jdownloader it doesnt download anything even though its showing the speed of the download...
Click to expand...

Hi Wolfy, good to hear that it is back to normal.
 
I dunno, its acting all weird.. my videos dont quite buffer and everything just downloads like 1 mb then stops.... Any idea what could be causing this?
 
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