MWEB Uncapped ADSL Feedback - Part 2

[Necuno]

< SNIP >

Kindly provide us these limits. You keep on saying keep withing the limits, but you forget to give us the limits.

If you need an example this might help:

Package: Uncapped 384kbps
6 hour limit in GB: 0.305
7 day limit in GB: 4.25

This will reset each 10 days.

 

[MWEBHelp]

Kindly provide us these limits. You keep on saying keep withing the limits, but you forget to give us the limits.

If you need an example this might help:

Hi Necuno, I unfortunately can not give the tresholds on our various accounts.

 

[feo]

MWEB Guy, can the downgrade from uncapped to 1GB capped be done online?

Or do we have to call the call centre to do it?

 

[Necuno]

Hi Necuno, I unfortunately can not give the tresholds on our various accounts.

So you and mweb are a bunch of dishonest crooks?

Link me one ISP who implemented rolling windows and didn't supply the limits, please.

All known ISPs who had rolling windows had the limits posted, but you are the only one that wont? Ready for some legal action?

Shall I start with Web Africa

The way the rolling windows work on our Uncapped product is as follows:

Start of Uncapped service:

Day 1 = 6gb
Day 2 = 1gb
Day 3 = 1gb
Day 4 = 2gb
Day 5 = 1gb
Day 6 = 2gb
Day 7 = 1gb

Total: 14gb

After the first 7 days we calculate your usage for the last 7 days. Meaning that your next 7 days will be calculated from Day 2 to Day 8 and the next will be from Day 3 to Day 9, if this makes sense. So if we use above example, since you downloaded 8gb from Day 2 to Day 7 you will be can to download roughly 6gb to play with for Day 2 to Day 8. Bearing in mind if you do use that 6gb on Day 8 you will only have 1gb for period Day 3 to Day 9 since your total usage for period Day 2 to Day 8 was 13gb.

You can also look at our KB article for more information on the service: http://kb.webafrica.co.za/article/AA-00833/33/Internet-Connectivity/ADSL/Home-Uncapped-QA.html.

 

[froot]

So you and mweb are a bunch of dishonest crooks?

Link me one ISP who implemented rolling windows and didn't supply the limits, please.

All known ISPs who had rolling windows had the limits posted, but you are the only one that wont? Ready for some legal action?

+1. Even WA provided thesholds on their windows.

 

[MWEBHelp]

MWEB Guy, can the downgrade from uncapped to 1GB capped be done online?

Or do we have to call the call centre to do it?

I don't believe you will be able to downgrade to the 1Gb online.

 

[Necuno]

...perhaps axxess?

 

[Necuno]

...perhaps afrihost?

I depends on the account speed, I posted these somewhere

Here it is

Package - 7 Day Rolling Limit - Max Throttle (after hours)
1Mbps 80GB+ 512kbps
2Mbps 120GB+ 1Mbps
4Mbps 160GB+ 2Mbps
6Mbps 200GB+ 2Mbps
8Mbps 240GB+ 2Mbps
10Mbps 320GB+ 2Mbps

 

[rambo919]

+1. Even WA provided thesholds on their windows.

I have to say those thresholds are so complicated they confuse and terrify me, to use hypebole

 

[zs6cey]

Package - 7 Day Rolling Limit - Max Throttle (after hours)
1Mbps 80GB+ 512kbps
2Mbps 120GB+ 1Mbps
4Mbps 160GB+ 2Mbps
6Mbps 200GB+ 2Mbps
8Mbps 240GB+ 2Mbps
10Mbps 320GB+ 2Mbps

As seen above, this is what I am asking from MWEB. If WA, and others, can do it, why not MWEB? At least we can then manage the usage. All I am asking - simple?

 

[Necuno]

...perhaps Isat?

 

[Necuno]

...perhaps webnow?

Our home uncapped ADSL service works on a rolling window basis. If within every 7 day period your usage exceeds 71 GB you will notice that the speed of your ADSL service will decrease. We will also send you a notification informing you of this.

 

[zs6cey]

...perhaps Isat?

Again, everyone else gives the rules, why not MWEB?

 

[zs6cey]

...perhaps webnow?

Another example of being open with the rules - take note MWEB.

 

[Necuno]

Again, everyone else gives the rules, why not MWEB?

Simply because they want to keep on defining it to keep on tightening the noose.

Its obviously not fair play to say "keep within those limits boy!", but also "We can't define the limits". That's a blank cheque.

 

[Necuno]

Lets recap so far:

Mweb - Can't define out rolling windows
Web Africa - Limits Defined
Axxess - Limits Defined
Afrihost - Limits Defined
Isat - Limits Defined
WebNow - Limits Defined

 

[zs6cey]

Simply because they want to keep on defining it to keep on tightening the noose.

Its obviously not fair play to say "keep within those limits boy!", but also "We can't define the limits". That's a blank cheque.

I agree

 

[zs6cey]

Lets recap so far:

Mweb - Can't define out rolling windows
Web Africa - Limits Defined
Axxess - Limits Defined
Afrihost - Limits Defined
Isat - Limits Defined
WebNow - Limits Defined

This says it all! MWEB you reading this. This is why I am off to one of the "honest" ISPs.

 

[satanboy]

/ponders when MYbb peeps will be banned for spreading the truth here...

 

[Fulcrum29]

/ponders when MYbb peeps will be banned for spreading the truth here...

At least MyBroadband is going back to its initials roots. Thanks to the willing members.

This what Mweb has done is purely unethical, they made an amendment (30-day rolling window) to their AUP, without stating when it changed and what the change entails in detail.

Any members being banned in protesting against these insincere Mweb actions, will truly be questionable.