MWEB Uncapped ADSL Feedback - Part 2

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yes I am going through the mweb.co.za page. Alternatively, maybe you can check if my account is up and running correctly. I'll PM you the account name (I'm also still waiting for the application form confirmation)
 
elesar said:
yes I am going through the mweb.co.za page. Alternatively, maybe you can check if my account is up and running correctly. I'll PM you the account name (I'm also still waiting for the application form confirmation)
Click to expand...


Hi elesar

I received your PM and will feedback soon.
 
Hi Mweb Guy! I'm having problems with my line, where my connection disconnects every 3-5 minutes. When this happens I wind up with no International access for 1-2hours, or at best VERY slow International access.

Telkom have popped in twice and we'd have the filters and router changed, DSLAM checked along with the line tested for noise etc.

Local Ping:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>ping www.mybroadband.co.za

Pinging www.mybroadband.co.za [41.203.21.137] with 32 bytes of data:
Reply from 41.203.21.137: bytes=32 time=21ms TTL=50
Reply from 41.203.21.137: bytes=32 time=21ms TTL=50
Reply from 41.203.21.137: bytes=32 time=22ms TTL=50
Reply from 41.203.21.137: bytes=32 time=23ms TTL=50

Ping statistics for 41.203.21.137:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 23ms, Average = 21ms

C:\Users\Schitzo>
Click to expand...

International Ping:

C:\Users\Schitzo>ping www.yahoo.com

Pinging ds-any-fp3-real.wa1.b.yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=989ms TTL=39
Reply from 98.139.183.24: bytes=32 time=1110ms TTL=39
Reply from 98.139.183.24: bytes=32 time=1278ms TTL=40
Reply from 98.139.183.24: bytes=32 time=603ms TTL=39

Ping statistics for 98.139.183.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 603ms, Maximum = 1278ms, Average = 995ms

C:\Users\Schitzo>
Click to expand...


Local Tracert:

C:\Users\Schitzo>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 8 ms 8 ms 8 ms 41-135-97-1.dsl.mweb.co.za [41.135.97.1]
3 9 ms 9 ms 9 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 10 ms 9 ms 10 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 20 ms 20 ms 21 ms TenGigE-1-1-0.vic-jinx-2.mweb.co.za [196.22.163.
1]
6 20 ms 21 ms 20 ms static161-134.netactive.co.za [196.22.161.134]
7 147 ms 65 ms 108 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

8 22 ms 22 ms 22 ms 196.44.31.99
9 21 ms 21 ms 21 ms ge4-0-0.gw17.jnb6.za.mtnbusiness.net [196.30.1.3
7]
10 21 ms 21 ms 21 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
11 22 ms 60 ms 21 ms core-router1.jnb2.host-h.net [196.30.213.108]
12 22 ms 21 ms 22 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
13 21 ms 21 ms 21 ms mybroadband.co.za [41.203.21.137]

Trace complete.

C:\Users\Schitzo>
Click to expand...

International Tracert:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Schitzo>tracert www.yahoo.com

Tracing route to ds-any-fp3-real.wa1.b.yahoo.com [98.139.183.24]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.400G [10.0.0.2]
2 8 ms 8 ms 8 ms 41-135-97-1.dsl.mweb.co.za [41.135.97.1]
3 9 ms 9 ms 9 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 9 ms 9 ms 10 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 205 ms 204 ms 206 ms 176.67.177.131
6 216 ms 206 ms 203 ms te1-4.ccr01.lon09.atlas.cogentco.com [149.6.98.5
]
7 287 ms 281 ms 282 ms te0-3-0-3.ccr21.lon01.atlas.cogentco.com [154.54
.36.165]
8 290 ms 307 ms 315 ms te0-3-0-5.mpd21.lon13.atlas.cogentco.com [130.11
7.0.58]
9 326 ms 339 ms 371 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
.30.129]
10 417 ms 430 ms 445 ms te0-2-0-1.mpd21.jfk02.atlas.cogentco.com [154.54
.44.9]
11 447 ms 446 ms * te0-3-0-6.mpd21.dca01.atlas.cogentco.com [154.54
.41.21]
12 445 ms 445 ms 445 ms te0-3-0-1.mpd21.iad02.atlas.cogentco.com [154.54
.41.242]
13 445 ms 444 ms 447 ms te2-1.mpd01.iad01.atlas.cogentco.com [154.54.31.
162]
14 530 ms 528 ms 529 ms yahoo.iad01.atlas.cogentco.com [154.54.12.102]
15 528 ms 542 ms 542 ms ae-6.pat2.dcp.yahoo.com [216.115.102.178]
16 558 ms 554 ms 558 ms ae-2-d181.pat2.da3.yahoo.com [216.115.104.115]
17 580 ms 589 ms 589 ms ae-5.pat1.bfz.yahoo.com [216.115.96.65]
18 589 ms 622 ms 618 ms ae-3.pat1.bfz.yahoo.com [216.115.97.199]
19 623 ms 625 ms 675 ms xe-5-0-0.clr2-a-gdc.bf1.yahoo.com [98.139.128.11
]
20 681 ms 681 ms 682 ms xe-9-0-0.clr2-a-gdc.bf1.yahoo.com [98.139.232.10
5]
21 680 ms 682 ms 683 ms po-9.bas2-7-prd.bf1.yahoo.com [98.139.129.147]
22 690 ms 698 ms 704 ms po-15.bas2-7-prd.bf1.yahoo.com [98.139.129.243]

23 705 ms 705 ms 709 ms ir2.fp.vip.bf1.yahoo.com [98.139.183.24]

Trace complete.

C:\Users\Schitzo>
Click to expand...
 
Schitzo said:
Hi Mweb Guy! I'm having problems with my line, where my connection disconnects every 3-5 minutes. When this happens I wind up with no International access for 1-2hours, or at best VERY slow International access.

Telkom have popped in twice and we'd have the filters and router changed, DSLAM checked along with the line tested for noise etc.
Click to expand...

Hi Schitzo

Do you get these results whole day or at certain times of the day?
 
Hi Guys how are you all? I would like to give my input with mweb dsl....

This is after i loved them, and revered clients to them, 2 actually in the last month lol....

No one called me what so ever to let me know i only got letters, and then i called technical, they put me trough to acc, acc back to techies etc... ai

Since last month i have received 2 warning letters from MWeb abuse department, stating that i abuse the line etc.

So i gave them a call, on the second letter and spoke to the lady, whom i cannot remember nor the ref number they gave me.
She then spoke to the manager and she told me the port is still showing i am Downloading how-ever i am not Downloading anything lol.
So she told me the manager said i must switch of my modem at-least, every 3rd day as for my modem does not close the port etc...

SO i did it... Okay last week i forgot to stop a download during the day.... i was wrong there cause i usually download during evenings okay..

What i would like to know is, today i got a letter for termination of my acc cause of the 3rd warning letter i received today..

My point been is, i rarely Download during day, do not use SSL or p2p or torrent's, and my friend do on the same line like 400gig+ a month i barely do 200+ a month? Thanks guys..
 
Hi Mweb guy,

Speed issue last night has been sorted out, i have a quick question, previously on this thread i asked you

Hey Mweb Guy, what usage would be considered excessive under the Acceptable Usage Policy?
Click to expand...

You then replied:

Hi Lazy.Me

It is not a matter of how much you download but rather the way in which you download. If you bypass our shaping rules that would constitute abuse.
Click to expand...

Which is all good and well, until i get this:

Dear MWEB Customer
This email serves as a notice regarding your MWEB ADSL service.

Your current ADSL usage pattern shows repeated instances of prolonged download sessions at line, or near line speeds which is placing an undue burden on our network and is not in keeping with our Acceptable Usage Policy.

Please acknowledge receipt of this notice within 24 hours, indicating your intention to rectify the situation. It would also be helpful if you provided us with some feedback on the activities you were engaged in so that we can advise you on the choice of a more appropriate product to suit your specific needs.

Failure to comply with this request will result in additional warnings being issued and will ultimately result in the cancellation of your service.

To review our ADSL Service Terms, please click here.

To review our Unshaped ADSL product range, please click here.

Kind regards
MWEB Operations
Click to expand...

Please explain where the change of heart came in?
 
PieterShaun said:
Hi Guys how are you all? I would like to give my input with mweb dsl....

This is after i loved them, and revered clients to them, 2 actually in the last month lol....

No one called me what so ever to let me know i only got letters, and then i called technical, they put me trough to acc, acc back to techies etc... ai

Since last month i have received 2 warning letters from MWeb abuse department, stating that i abuse the line etc.

So i gave them a call, on the second letter and spoke to the lady, whom i cannot remember nor the ref number they gave me.
She then spoke to the manager and she told me the port is still showing i am Downloading how-ever i am not Downloading anything lol.
So she told me the manager said i must switch of my modem at-least, every 3rd day as for my modem does not close the port etc...

SO i did it... Okay last week i forgot to stop a download during the day.... i was wrong there cause i usually download during evenings okay..

What i would like to know is, today i got a letter for termination of my acc cause of the 3rd warning letter i received today..

My point been is, i rarely Download during day, do not use SSL or p2p or torrent's, and my friend do on the same line like 400gig+ a month i barely do 200+ a month? Thanks guys..
Click to expand...

Hi PieterShaun

Please provide me with your MWEB account details and I'll look into why our Abuse team sent you the 3 warnings.
 
MWEB Guy said:
Hi PieterShaun

Please provide me with your MWEB account details and I'll look into why our Abuse team sent you the 3 warnings.
Click to expand...

Hi PieterShaun

I had a look into your account and can see why our Abuse department has made contact with you. I'll advise reading through the emails they have sent, where they usually explain themselves or email them back.
 
MWEB Guy said:
Hi PieterShaun

I had a look into your account and can see why our Abuse department has made contact with you. I'll advise reading through the emails they have sent, where they usually explain themselves or email them back.
Click to expand...

Please and, thank you very much.... Hope i can still reply, tomorrow lol.

Thanks again
 
Hi Mweb guy,
is it possible to get a response? Since my issue is after all a related issue?
 
MWEB Guy said:
Hi Schitzo

Do you get these results whole day or at certain times of the day?
Click to expand...

Hiya! Thanks for responding! I get them intermittently, but every day at somewhat specific times (10am, 2pm, 4pm-9pm). Right now, my international is crawling. Could it be a possible Telkom line fault?
 
Lazy.Me said:
Hi Mweb guy,

Speed issue last night has been sorted out, i have a quick question, previously on this thread i asked you



You then replied:



Which is all good and well, until i get this:



Please explain where the change of heart came in?
Click to expand...

Hi Lazy.Me

It's not a matter of how much you download e.g 50GB and then we start Throttling (We do not Throttle) or start giving warnings. It is how you use your connection, where it will go against the AUP.

Please provide me with your MWEB account details to see your usage.
 
Thanks Mweb Guy for the response

Sorry about my irritation, it is not your fault. Thank you for helping

Regards
 
Hi MWEB guy

Sorry I'm always bugging you and permanently on your case, but the service is even worse since the technician 'supposedly' fixed it.
 
oliverwww said:
Hi MWEB guy

Sorry I'm always bugging you and permanently on your case, but the service is even worse since the technician 'supposedly' fixed it.
Click to expand...


Hi oliverwww

I see that the fault is still open on your account.

I will update it with your latest feedback.
 
Schitzo said:
Hiya! Thanks for responding! I get them intermittently, but every day at somewhat specific times (10am, 2pm, 4pm-9pm). Right now, my international is crawling. Could it be a possible Telkom line fault?
Click to expand...

It does seem to be a line issue. Have you logged a fault with them?
 
Hi Mwebguy

Can you have a look at my net. The internet light on my router is red but the dsl link light is green. I have no connection to the web at all.

Thanks
 
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