MWEB Uncapped ADSL Feedback - Part 2

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MWEB Guy said:
Hi Pr⊕phet

There are no reported issues in the PTA area. Account and line seems fine.
Click to expand...

Thanks, I asked my SO to run tracerts and pings. All seems in the clear, must be something with GW/Rift then.

:edit
speed tests (UK/US) also in the clear, I'll see what happens later on.

::edit
reboot sorted the gw/rift thing.
 
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My PPoE Link is also down in Pretoria - 012 993 - Constantia Park
Line shows fine, but Router just says attempting to connect for the Last 3 days now...
- Have Rebooted 3 times everyday already and still nothing.
 
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MWEB Guy said:
Morning Awesum

I checked the account and can see the dropped connections you are referring to. This is also reflecting on the tool provided by Telkom. I would suggest contacting them and have them investigate if it could be the line that could be the problem.
Click to expand...

I am also struggling with dropped connections, although as far as I can tell on the router, I am connected to the ADSL, just not to MWEB...

Happened Just after I had gone to bed last night, which is a bit annoying as my torrents sat dead in the water the whole evening and I am trying to get something important.

Perhaps its the router. I'm open for any recommendations for a good new one.
 
BigBear said:
My PPoE Link is also down in Pretoria - 012 993 - Constantia Park
Line shows fine, but Router just says attempting to connect for the Last 3 days now...
- Have Rebooted 3 times everyday already and still nothing.
Click to expand...

Hi BigBear

There isn't a issue in the area. The account and line is fine as well.

I have re-authed the account, please power down the router for 30 minute and test again.
 
Thank You MWEB Guy :D

Must say this is probably the 1st issue in 6 months.
:)
Any News on the 1mb > 2mb Upgrades ?
 
copacetic said:
I am also struggling with dropped connections, although as far as I can tell on the router, I am connected to the ADSL, just not to MWEB...

Happened Just after I had gone to bed last night, which is a bit annoying as my torrents sat dead in the water the whole evening and I am trying to get something important.

Perhaps its the router. I'm open for any recommendations for a good new one.
Click to expand...

Hi copacetic

I checked the account and the sessions I see on the account is as follows:

The connection was active since the 08/09 and disconnected on the 14/09, then the connection was active for a short period today. Currently active since this time without dropping the session.

How often are you experiencing the dropped connections? It could be the router or it could be the line as well.
 
MWEB Guy said:
Hi copacetic

I checked the account and the sessions I see on the account is as follows:

The connection was active since the 08/09 and disconnected on the 14/09, then the connection was active for a short period today. Currently active since this time without dropping the session.

How often are you experiencing the dropped connections? It could be the router or it could be the line as well.
Click to expand...

It's intermittent, as these things are. I commented a couple weeks back about it, as I'd already noticed an issue.

I've spoken to Telkom, and they, as always, say things are peachy, and reset the port.

What I am curious about though, is the fact that my router is synching, but I struggle to connect further than that. Does this suggest anything useful?

Also, when in these situations, I struggle to connect, big time - Have to reset the router about 5/6 times before it connects to you guys.

Agh, probably the router, I'm just loathe to spend money on something I'm not certain is the issue...

Anyway, I'll have to find (another) one to test.

Thanks, I'm not saying it's an issue on your side, just putting things out there.
 
BigBear said:
Thank You MWEB Guy :D

Must say this is probably the 1st issue in 6 months.
:)
Any News on the 1mb > 2mb Upgrades ?
Click to expand...

Telkom are in the process of upgrading the up to 1Mb to up to 2Mb already. They have set aside 6 weeks for completion of this phase.
 
Cool, what would happen if one stayed on All Inclusive 1Mbps Package ?

Currently:
ADSL AI UC 1Mbps R488

New Package:
ADSL Data Only 1Mbps R199
ADSL AI UC 2Mbps R599

Got this mail on 28th Aug.

Dear MWEB Customer

Starting from 26th of August 2012, Telkom will be rolling out with planned line speed upgrades of all up to 1Mbps ADSL lines to up to 2Mbps ADSL lines. These automatic upgrades will be at Telkom's discretion and are dependent on the ability of your Telkom exchange to handle the increased speed.

Upgrade to MWEB's up to 2Mbps Uncapped ADSL Data + Line package

The data component of your up to 1Mbps Uncapped ADSL product currently matches a 1Mbps ADSL line speed. Once your ADSL line speed has been upgraded to 2Mbps by Telkom, we recommend that you upgrade to MWEB's up to 2Mbps Uncapped ADSL Data + Line package for R599 per month. This will allow you to fully benefit from the increased ADSL line speed.

Please click here if you'd like MWEB to call you back once Telkom has upgraded your line, to explain how the up to 2Mbps Uncapped ADSL Data + Line package could benefit you.



Kind regards
The MWEB Team
Click to expand...
 
BigBear said:
Cool, what would happen if one stayed on All Inclusive 1Mbps Package ?

Currently:
ADSL AI UC 1Mbps R488

New Package:
ADSL Data Only 1Mbps R199
ADSL AI UC 2Mbps R599

Got this mail on 28th Aug.
Click to expand...

Please see the mail I sent to you :)
 
One thing I have to say is torrent speeds are epic, by far the best they've ever been. Very, very happy in that regard, thank you.

I'm inclined to think that you guys were well prepared for the upgrade. :)
 
copacetic said:
One thing I have to say is torrent speeds are epic, by far the best they've ever been. Very, very happy in that regard, thank you.

I'm inclined to think that you guys were well prepared for the upgrade. :)
Click to expand...

You know this :D
 
Yeah, no idea what you guys have done with the torrent speeds (and coincidentally the few times I've ever grabbed a torrent on Mweb), and it runs at max speeds..... :D .... but keep it going :)
 
Aye, still no Joy PPP/MAIL Light still off "Attempting to Connect"
:D Sorted Tx. Mweb Techies Port Recreated
Now if only Telkom could hurry up with the Line upgrades:
1024000 / 512000
 
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BigBear said:
Aye, still no Joy PPP/MAIL Light still off "Attempting to Connect"
Click to expand...

Good evening,

I can see a connection on your account at the moment, please see the inbox message I have sent you.
 
MWEB Guy said:
Good evening,

I can see a connection on your account at the moment, please see the inbox message I have sent you.
Click to expand...
Sorted Tx. Mweb Guy
2179663406.png
 
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