MWEB Uncapped ADSL Feedback - Part 2

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Not open for further replies.
Gmail traceroute

Traceroute has started…

traceroute: Warning: gmail.com has multiple addresses; using 74.125.233.21
traceroute to gmail.com (74.125.233.21), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.394 ms 1.809 ms 1.171 ms
2 * * *
3 * * *
4 197-84-2-2.cpt.mweb.co.za (197.84.2.2) 15.065 ms 12.960 ms
197-84-3-2.cpt.mweb.co.za (197.84.3.2) 13.608 ms
5 tengige0-7-0-2.12.cpt-p-2.mweb.co.za (196.28.178.114) 14.598 ms 22.135 ms 16.433 ms
6 tengig0-0-0.cpt-pr-2.mweb.co.za (197.84.4.165) 13.003 ms 14.280 ms 12.601 ms
7 google.cinx.net.za (196.223.22.41) 11.984 ms 12.862 ms 12.244 ms
8 64.233.174.105 (64.233.174.105) 13.916 ms 15.465 ms 14.507 ms
9 cpt01s01-in-f21.1e100.net (74.125.233.21) 13.543 ms 34.298 ms 49.482 ms

End.
 
Local Trace route

Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 2 ms 144 ms 1 ms dsldevice.lan [192.168.10.1]
2 * 26 ms 21 ms 41-132-6-1.dsl.mweb.co.za [41.132.6.1]
3 23 ms 28 ms 18 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 160 ms 67 ms 25 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 38 ms 41 ms 30 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 216 ms 44 ms 44 ms static161-134.netactive.co.za [196.22.161.134]
7 81 ms 41 ms 33 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

8 44 ms 42 ms 46 ms 196.44.31.99
9 46 ms 45 ms 45 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
10 47 ms 44 ms 43 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
11 45 ms 51 ms 36 ms core-router1.jnb2.host-h.net [196.30.213.108]
12 60 ms 32 ms 78 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
13 36 ms 38 ms 59 ms mybroadband.co.za [41.203.21.137]

Trace complete.
 
Traceroute has started…

traceroute to bitshare.com (199.80.55.135), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.676 ms 3.157 ms 1.287 ms
2 41-132-66-1.dsl.mweb.co.za (41.132.66.1) 11.835 ms 10.345 ms 10.155 ms
3 te1-1-0.511.cpt-ipc-1.mweb.co.za (196.28.178.202) 11.506 ms 39.722 ms 29.412 ms
4 197-84-2-2.cpt.mweb.co.za (197.84.2.2) 27.709 ms 25.217 ms 12.478 ms
5 tengige0-7-0-3.12.cpt-p-1.mweb.co.za (196.28.178.113) 163.491 ms
tengige0-0-0-2.11.cpt-p-1.mweb.co.za (196.28.178.97) 219.374 ms 224.587 ms
6 197-84-4-193.cpt.mweb.co.za (197.84.4.193) 163.054 ms 224.090 ms 162.312 ms
7 176.67.177.131 (176.67.177.131) 220.560 ms 222.911 ms 220.502 ms
8 xe-8-1-0.edge3.london1.level3.net (195.50.124.133) 162.156 ms 154.905 ms 167.189 ms
9 vl-3603-ve-227.csw2.london1.level3.net (4.69.166.153) 167.121 ms 156.877 ms
vl-3604-ve-228.csw2.london1.level3.net (4.69.166.157) 224.898 ms
10 ae-58-223.ebr2.london1.level3.net (4.69.153.137) 167.773 ms
ae-56-221.ebr2.london1.level3.net (4.69.153.129) 175.289 ms 199.292 ms
11 ae-41-41.ebr1.newyork1.level3.net (4.69.137.66) 233.019 ms 256.406 ms
ae-42-42.ebr1.newyork1.level3.net (4.69.137.70) 284.360 ms
12 ae-81-81.csw3.newyork1.level3.net (4.69.134.74) 241.873 ms
ae-10-10.ebr2.washington12.level3.net (4.69.148.50) 245.695 ms 241.167 ms
13 ae-92-92.ebr2.newyork1.level3.net (4.69.148.45) 226.017 ms
ae-1-100.ebr1.washington12.level3.net (4.69.143.213) 319.206 ms
ae-62-62.ebr2.newyork1.level3.net (4.69.148.33) 248.228 ms
14 ae-3-3.ebr2.dallas1.level3.net (4.69.137.121) 337.171 ms
ae-6-6.ebr1.atlanta2.level3.net (4.69.148.105) 320.069 ms 321.466 ms
15 ae-82-82.csw3.dallas1.level3.net (4.69.151.153) 281.561 ms 267.561 ms
ae-63-63.ebr3.atlanta2.level3.net (4.69.148.241) 251.457 ms
16 ae-3-80.edge3.dallas1.level3.net (4.69.145.136) 334.668 ms
ae-4-90.edge3.dallas1.level3.net (4.69.145.200) 268.652 ms 341.505 ms
17 ae-73-73.csw2.dallas1.level3.net (4.69.151.145) 272.354 ms
webazilla-l.edge3.dallas1.level3.net (4.71.198.46) 278.262 ms 271.735 ms
18 c-r010-u0341-135.webazilla.com (199.80.55.135) 284.701 ms
ae-1-60.edge3.dallas1.level3.net (4.69.145.8) 260.690 ms
c-r010-u0341-135.webazilla.com (199.80.55.135) 278.343 ms
 
Morning MWEB Guy!

Syncing at a much higher speed :D yay! but the account seems to be very slow, in speedtest only getting 1.2 ish ??? Whats going on!

Thanks in advance!

Oliver
 
Hi Guys

Thanks for all the info, I have logged this with our engineers to look into.
I will update you as soon as I receive any feedback.
 
Also only getting 50mbps on 1mb line. No replies to mails, pms and so forth. Thought Mweb would be a great step up for me from Cybersmart, but guess not. At least I got to speak to them on the phone when I called. Don't think I'll stay a client.
 
freddiepretorius said:
Also only getting 50mbps on 1mb line. No replies to mails, pms and so forth. Thought Mweb would be a great step up for me from Cybersmart, but guess not. At least I got to speak to them on the phone when I called. Don't think I'll stay a client.
Click to expand...

Hi freddiepretorius,

I'm sorry to see you feel that way but I did not receive any PM from you.
I know you posted in the thread earlier, along with many other clients and I have posted a general reply stating that I logged the matter to our engineers to look into.

Please see Will's post below, it was posted in another thread but here's some feedback on the matter.

Will@MWEB said:
Hi blogbytes and others.

We're definitely seeing an increase in customers with this sort of experience however the indicators do not point to performance issues on our own network. Our international links are in great shape and we are not under pressure on our IPC links - in fact the capacity on the Cape Town link was increased less than a week ago!

Last night I was on a VOIP chat with a colleague and while I was pinging 154ms to bbc.co.uk and getting a perfect speedtest result on my line 4mb line he was pinging 850ms and getting 512k speeds from his 2mb line.

As we are going through exactly the same MWEB routes the only difference between our experience comes down to Telkom exchange and backhaul factors.

blogbytes I understand your frustration, but I would ask that before you consider moving to another ISP please work with MWEB Guy and he'll do his best to determine the root cause of your problems and take the fight up on your behalf.

Thanks
Will
Click to expand...
 
MrBroadBand said:
Hey

So nice of you to give me a pro rata upgrade only to give me one with a no pro rata on the downgrade. Guess it must add up to some bucks. Telkom does not do this they are pro rata upgrade and downgrade - and telkom are the bad guys. Will remember and the moment I feel I can switch to an other ISP I will - no loyalty here anymore.

Disgusting, shame on you.

:mad:
Click to expand...

Hi MrMrBroadBand

I'm sorry to see you feel that way howweve, I must say something doesn't sound right.
Can you please PM me your preferred email address, I'd like to have a recon of your account sent to you.
Hopefully we can get to the bottom of this for you.
 
Hi Mweb Guy,

Telkom just let me know that they have activated my ADSL line today, and that all thats left is that mweb gives me my internet details. Can you perhaps assist me?

Kind Regards
 
Hi MWEB Guy!

Wow! I am amazed to see something over 3mb... been such a long time :D :D

Thanks for the service!

Regarding to the line transfer, we are having stressful times lately.. so once everything is cleared up we will rethink about our decision!

Oliver
 
Persona1986 said:
Hi Mweb Guy,

Telkom just let me know that they have activated my ADSL line today, and that all thats left is that mweb gives me my internet details. Can you perhaps assist me?

Kind Regards
Click to expand...

Hi Persona1986

Do you have an account number that I could use to follow up on?
If so, please PM it to me and I will look into it for you.
 
oliverwww said:
Hi MWEB Guy!

Wow! I am amazed to see something over 3mb... been such a long time :D :D

Thanks for the service!

Regarding to the line transfer, we are having stressful times lately.. so once everything is cleared up we will rethink about our decision!

Oliver
Click to expand...

No problem at all, just let me know when you're ready.
 
Seems our line was never on 1Meg with Mweb's AI 1Meg Uncapped ADSL.
Although they changed it on the ISP side, Telkom never Upgraded the Line.
:mad:

06-09-2012 02:16 PM
BigBear said:
012 993 - Constantia Park, Pretoria

What Telkom Says..

http://www.telkom.co.za/checkadsl/

Maximum speed available in your area is 4Mbps
Your current product speed is : 384Kbps
Please note: The provision of Telkom's ADSL service is subject to network availability, distance, copper quality and line sync speed limitations. ADSL is a best-effort service.

What MWEB Says ...

http://myadsl.mweb.co.za

You are currently registered on an ADSL-AI UC +1024 R488 product.
Click to expand...


18-09-2012 01:44 PM
BigBear said:
Faerie Glen, that's Close to our Exchange 012 993 - Constantia Park

I'm just wondering with having Mweb All Inclusive Uncapped 1 Mbps
Where they manage the Telkom DSL Line, who must one phone to check if it will be upgraded or the progress ?

I know i Must contact Mweb Sales to Upgrade the Package to 2 Mbps, but only want to do this once the line has actually been upgraded.

As the Current Speed is 384 Kbps on the Telkom ADSL Checker http://www.telkom.co.za/checkadsl/
Max in the Area 4 Mbps
Router syncs at 1024 / 512
Click to expand...

12-10-2012 03:21 PM
BigBear said:
:confused: Now only Telkom says our line is 1Meg...

http://www.telkom.co.za/checkadsl/
Maximum speed available in your area is 4Mbps
Your current product speed is : 1Mbps
Click to expand...
Click to expand...
 
Hey MWEB Guy

I'm still having issues on my line in Pretoria West:


It usually only goes to a crawl during business hours. After hours and weekends it's fine.
I dont think it's specific to MWEB as i have a connection to Telkom VPN Lite service, and traffic to this link is also really slow.

Could it be that the exchange's DSLAM is over-loaded in that area?
How do I go about resolving the issue?


Many thanks
 
rm501 said:
Hey MWEB Guy

I'm still having issues on my line in Pretoria West:


It usually only goes to a crawl during business hours. After hours and weekends it's fine.
I dont think it's specific to MWEB as i have a connection to Telkom VPN Lite service, and traffic to this link is also really slow.

Could it be that the exchange's DSLAM is over-loaded in that area?
How do I go about resolving the issue?


Many thanks
Click to expand...

Hi rm501

Send me your MWEB details and I will test your line.
 
MWEB Guy said:
Send me your MWEB details and a local and international trace route.
Click to expand...

Why haven't your technical team replied to my email? Why do i have to resort to this forum?
Shoddy customer service, and on top of this im paying extra because my line speed is 2mb. This extra charge was NEVER highlighted by your call centre salesperson when i signed up earlier this year, but I have to live with it eh?
 
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