MWEB Uncapped ADSL Feedback - Part 2

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Mweb Guy, I have been experiencing lag issues lately in game on my one account (m926****), I have done a port recreate via telkom. But the issue seems to come and go. Can you please look into it... Its quite irritating getting kicked from a server for having a high ping!

Anyone else in the Durbs / PTN area got issues?
 
Last edited:
IRG said:
Mweb Guy, I have been experiencing lag issues lately in game on my one account (m926****), I have done a port recreate via telkom. But the issue seems to come and go. Can you please look into it... Its quite irritating getting kicked from a server for having a high ping!

Anyone else in the Durbs / PTN area got issues?
Click to expand...

Afternoon IRG, we have no reported outages in your area at the moment.

Which games are you having lag issues with?
 
In All of them I play! BF3, MW3 & Black Ops.... ping spikes to over 900, the jumps around 200 - 700.... sometimes stabilizing, else I have to reboot my router, but sometimes that does not help immediately either... This has been for the last week or two at the most...

Trying to identify the cause is grating my arse... Telkom says all fine (as usual - but not always true ;)) Short of replacing my Filter and then my router .. dunno whats up...

My line used to fantastic, my clan even preferred it when I used to host private matches.... so something is off....
 
Last edited:
IRG said:
In All of them I play! BF3, MW3 & Black Ops.... ping spikes to over 900, the jumps around 200 - 700.... sometimes stabilizing, else I have to reboot my router, but sometimes that does not help immediately either... This has been for the last week or two at the most...

Trying to identify the cause is grating my arse... Telkom says all fine (as usual - but not always true ;)) Short of replacing my Filter and then my router .. dunno whats up...
Click to expand...

Ok, when you have the problem can you please provide me tracer results?

Also does this happen throughout the day or at specific times of the day?
 
MWEB Guy said:
Ok, when you have the problem can you please provide me tracer results?

Also does this happen throughout the day or at specific times of the day?
Click to expand...

No specific time, yesterday I was kicked twice for high ping... this was about 3pm on a Sunday, so not like there would have been hectic traffic... But I will try do a tracer, any specific address you want me to do it on?
 
IRG said:
No specific time, yesterday I was kicked twice for high ping... this was about 3pm on a Sunday, so not like there would have been hectic traffic... But I will try do a tracer, any specific address you want me to do it on?
Click to expand...

bbc.co.uk and mweb.co.za; I would just like to verify if there is any possible congestion that may be playing a role.
 
MWEB Guy said:
Good Afternoon, what are your speeds like today? Did you obtain 10k/s all day yesterday? Was that with all the files you tried downloading?
Click to expand...

Yeah for most of yesterday it was dog slow. I eventually gave up downloading anything.

This morning i queued up my downloads as per usual and they seemed to be fine. Will see what its like this evening.
 
IRG said:
Will do if it happens tonight...
Click to expand...

wikk3d88 said:
Yeah for most of yesterday it was dog slow. I eventually gave up downloading anything.

This morning i queued up my downloads as per usual and they seemed to be fine. Will see what its like this evening.
Click to expand...

Thanks for the feedback, guys. Please keep me posted.
 
Hi MWEB guy

Any news server downloads are crawling at the moment. I have moved from a 1mb to 2mb line and at first it was great around 200kb/s but for the last week or so I am only getting around 140kb/s and today its sitting around 40 kb/s

Can you see anything or can you reauth my acc?

Thanks :D
 
I'm experiencing horrible speeds as well (Sandton). I barely go over 100 kb/s on a 1mbps data account/2mbps line. It seems to have started the weekend.

EDIT: This is to the Astraweb NNTP servers in Europe.
 
Last edited:
Here u Go MWEB Guy:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Graham>tracert www.mweb.co.za

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 490 ms 430 ms 622 ms 41-132-60-1.dsl.mweb.co.za [41.132.60.1]
3 156 ms 36 ms 8 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 9 ms 30 ms 13 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 32 ms 31 ms 31 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
6 32 ms 32 ms 31 ms 196.28.178.66
7 35 ms 31 ms 32 ms cte-core-sw2.vwol.net [196.41.144.35]
8 31 ms 32 ms 32 ms www.mweb.co.za [196.2.63.110]

Trace complete.

hop 2 MWEB ...

Feex, Feex NOW ... I did this immediatly after getting kicked from a server on Black Ops
 
Last edited:
MWEB Guy said:
Please keep me informed and if the problem re-occurs we will do some testing from our side.
Click to expand...

Just an update: Just completed all 3 dragon events over the last hour or so, no crazy lag (just the usual lots of people 1 or 2 second lag which is acceptable).

So for now, problem seems to be fixed. I will monitor it with regards to the Halloween events starting tonight.

Side note: NNTP downloads are non existent right now. Throughput is 0KB/s
 
MWEB Guy said:
Afternoon IRG, we have no reported outages in your area at the moment.

Which games are you having lag issues with?
Click to expand...

Apparently a few Durban peeps including myself are having the after hours problem. Try using a download manager as that helps to get some decent speeds.
 
C:\Users\Graham>ping www.mweb.co.za -t

Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=35ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=362ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=33ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=33ms TTL=119
Reply from 196.2.63.110: bytes=32 time=243ms TTL=119
Reply from 196.2.63.110: bytes=32 time=449ms TTL=119
Reply from 196.2.63.110: bytes=32 time=603ms TTL=119
Reply from 196.2.63.110: bytes=32 time=659ms TTL=119
Reply from 196.2.63.110: bytes=32 time=835ms TTL=119
Reply from 196.2.63.110: bytes=32 time=726ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=323ms TTL=119
Reply from 196.2.63.110: bytes=32 time=707ms TTL=119
Reply from 196.2.63.110: bytes=32 time=799ms TTL=119
Request timed out.
Reply from 196.2.63.110: bytes=32 time=1072ms TTL=119
Reply from 196.2.63.110: bytes=32 time=1108ms TTL=119
Reply from 196.2.63.110: bytes=32 time=453ms TTL=119
Reply from 196.2.63.110: bytes=32 time=281ms TTL=119
Reply from 196.2.63.110: bytes=32 time=618ms TTL=119
Request timed out.
Reply from 196.2.63.110: bytes=32 time=699ms TTL=119
Reply from 196.2.63.110: bytes=32 time=703ms TTL=119
Reply from 196.2.63.110: bytes=32 time=764ms TTL=119
Reply from 196.2.63.110: bytes=32 time=830ms TTL=119
Reply from 196.2.63.110: bytes=32 time=889ms TTL=119
Reply from 196.2.63.110: bytes=32 time=902ms TTL=119
Reply from 196.2.63.110: bytes=32 time=770ms TTL=119
Reply from 196.2.63.110: bytes=32 time=663ms TTL=119
Reply from 196.2.63.110: bytes=32 time=807ms TTL=119
Reply from 196.2.63.110: bytes=32 time=617ms TTL=119
Reply from 196.2.63.110: bytes=32 time=491ms TTL=119
Reply from 196.2.63.110: bytes=32 time=872ms TTL=119
Reply from 196.2.63.110: bytes=32 time=695ms TTL=119
Reply from 196.2.63.110: bytes=32 time=506ms TTL=119
Reply from 196.2.63.110: bytes=32 time=924ms TTL=119
Reply from 196.2.63.110: bytes=32 time=735ms TTL=119
Reply from 196.2.63.110: bytes=32 time=541ms TTL=119
Reply from 196.2.63.110: bytes=32 time=750ms TTL=119
Reply from 196.2.63.110: bytes=32 time=900ms TTL=119
Reply from 196.2.63.110: bytes=32 time=769ms TTL=119
Reply from 196.2.63.110: bytes=32 time=581ms TTL=119
Reply from 196.2.63.110: bytes=32 time=794ms TTL=119
Reply from 196.2.63.110: bytes=32 time=602ms TTL=119
Reply from 196.2.63.110: bytes=32 time=812ms TTL=119
Reply from 196.2.63.110: bytes=32 time=625ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=37ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=31ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119
Reply from 196.2.63.110: bytes=32 time=32ms TTL=119

Ping statistics for 196.2.63.110:
Packets: Sent = 72, Received = 70, Lost = 2 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 1108ms, Average = 406ms

This B friggin kaaak! gonna switch to Afrihost account....
 
With Afrihost....



Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=44ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=51ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=48ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115

Ping statistics for 196.2.63.110:
Packets: Sent = 19, Received = 19, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 51ms, Average = 42ms

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 18 ms 19 ms 9 ms 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
2 36 ms 17 ms 17 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
3 38 ms 34 ms 18 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
4 51 ms 18 ms 18 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
5 47 ms 17 ms 16 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 27 ms 18 ms 17 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
7 29 ms 18 ms 18 ms postfix.wipronet.co.za [196.22.161.133]
8 45 ms 45 ms 43 ms tengig0-0-0-1.vic-p-1.mweb.co.za [197.80.4.140]
9 59 ms 41 ms 42 ms tengig0-7-0-0.vic-p-2.mweb.co.za [197.84.4.36]
10 62 ms 45 ms 42 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]
11 53 ms 40 ms 41 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
12 68 ms 43 ms 40 ms 196.28.178.66
13 58 ms 41 ms 41 ms cte-core-sw2.vwol.net [196.41.144.35]
14 42 ms 51 ms 41 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
Hi MWEB Guy

I'm on the Mweb 2mb Uncapped AI package and during the day all my downloads (through IDM) download at no more than 100kbs. Torrents are DEAD and do absolutely nothing. Only after about 8pm or so I get normal 2mb speeds. Would the paragraph "We will manage bandwidth usage to the best of our ability during peak periods, however, it remains a best effort service." in the FUP have anything to do with this or could there be something wrong with my account?

Here are my traces:

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms login.router [10.0.0.2]
2 11 ms 7 ms 9 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 9 ms 9 ms 9 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202]
4 9 ms 9 ms 9 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 11 ms 11 ms 11 ms 196.28.178.66
6 13 ms 12 ms 10 ms cte-core-sw2.vwol.net [196.41.144.35]
7 10 ms 10 ms 10 ms www.mweb.co.za [196.2.63.110]

Trace complete.


Tracing route to www.bbc.net.uk [212.58.244.68]
over a maximum of 30 hops:

1 General failure.

Trace complete.
 
Last edited:
IRG said:
With Afrihost....



Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=44ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=51ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=48ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=42ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115
Reply from 196.2.63.110: bytes=32 time=41ms TTL=115

Ping statistics for 196.2.63.110:
Packets: Sent = 19, Received = 19, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 51ms, Average = 42ms

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 18 ms 19 ms 9 ms 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
2 36 ms 17 ms 17 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
3 38 ms 34 ms 18 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
4 51 ms 18 ms 18 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
5 47 ms 17 ms 16 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 27 ms 18 ms 17 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
7 29 ms 18 ms 18 ms postfix.wipronet.co.za [196.22.161.133]
8 45 ms 45 ms 43 ms tengig0-0-0-1.vic-p-1.mweb.co.za [197.80.4.140]
9 59 ms 41 ms 42 ms tengig0-7-0-0.vic-p-2.mweb.co.za [197.84.4.36]
10 62 ms 45 ms 42 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]
11 53 ms 40 ms 41 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
12 68 ms 43 ms 40 ms 196.28.178.66
13 58 ms 41 ms 41 ms cte-core-sw2.vwol.net [196.41.144.35]
14 42 ms 51 ms 41 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Hi IRG

For which MWEB account is it?

I'll log a tech specialist call back for you.
 
EtTA said:
Hi MWEB Guy

I'm on the Mweb 2mb Uncapped AI package and during the day all my downloads (through IDM) download at no more than 100kbs. Torrents are DEAD and do absolutely nothing. Only after about 8pm or so I get normal 2mb speeds. Would the paragraph "We will manage bandwidth usage to the best of our ability during peak periods, however, it remains a best effort service." in the FUP have anything to do with this or could there be something wrong with my account?

Here are my traces:

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms login.router [10.0.0.2]
2 11 ms 7 ms 9 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 9 ms 9 ms 9 ms te1-1-0.511.cpt-ipc-1.mweb.co.za [196.28.178.202]
4 9 ms 9 ms 9 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 11 ms 11 ms 11 ms 196.28.178.66
6 13 ms 12 ms 10 ms cte-core-sw2.vwol.net [196.41.144.35]
7 10 ms 10 ms 10 ms www.mweb.co.za [196.2.63.110]

Trace complete.


Tracing route to www.bbc.net.uk [212.58.244.68]
over a maximum of 30 hops:

1 General failure.

Trace complete.
Click to expand...

Hi EtTA

Please send me an actual download speed from HTTP and a speed test result.

Your tracert to MWEB is excellent, wish mine was so good :-)

Please keep in mind we have never guaranteed torrent speeds and have been transparent about it on the forums for some time now.
 
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