MWEB Uncapped ADSL Feedback - Part 2

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freaker76 said:
So there is nothing to do but sit on our hands and wait ?

ps ... NZB speed has been a big fat 0 all night
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Good Morning freaker76, has this happened with one specific file or all downloads? Please also provide me your MWEB account details via private messaging.
 
nakedhousee said:
news servers going terrible slow, cant get more than 105 kb/s, generally sits around 95-99.

anything wrong ?

4mb line. incase your wondering.
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there you are post, seems you got swept under the carpet again.

btw, it seems its fixed incase you were wondering.
 
nakedhousee said:
there you are post, seems you got swept under the carpet again.

btw, it seems its fixed incase you were wondering.
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My apologies nakedhousee, thanks for the feedback. Please monitor and keep me posted...
 
freaker76 said:
So there is nothing to do but sit on our hands and wait ?

ps ... NZB speed has been a big fat 0 all night
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Hi Freaker

The MWEB News server has always a best effort experience as there are a finite amount of resources you can commit to a free news feed. I've been actively monitoring my own experience on an Astraweb connection to see how NNTP is performing in general at the moment. Speeds last night and the night before were well inside the range I'm used to seeing (400KB/s ++).

Speeds did drop off heading towards 08h00 this morning, but you would expect this and it's currently graphing at around 350-375KB/s, which I think is excellent for daytime NNTP.
 
I've been having a strange issue with online gaming:
During the week, after 17h00, I try log on to certain games and it just wont connect. After a router restart, and ipconfig /flushdns on my PC all is well, until the next day, sometime after 17h00. Weekends I dont recall having an issue. This started around 2 weeks ago, but now I'm getting annoyed having to do the process every night. Thoughts?
 
Archer said:
I've been having a strange issue with online gaming:
During the week, after 17h00, I try log on to certain games and it just wont connect. After a router restart, and ipconfig /flushdns on my PC all is well, until the next day, sometime after 17h00. Weekends I dont recall having an issue. This started around 2 weeks ago, but now I'm getting annoyed having to do the process every night. Thoughts?
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Good Afternoon Archer, we prioritise gaming traffic on our network; so this cannot be because of our network.

Are you only having trouble with gaming traffic after 5pm or are other traffic also being affected?
 
Hi MWEB Guy,

I've been having connection issues throughout the past few weeks, and I started manually monitoring it (as RouterStats doesn't have support for the Telkom DuoPlus P.O.S.) by logging times when my data connection would terminate or my line would desync.

When I say my data connection terminates, the line stays synced but I lose all traffic.

Below is a list of times I have been around to see it.

Code: 
16/10/2012 @ 23h17
17/10/2012 @ 20h34
17/10/2012 @ 21h13
17/10/2012 @ 22h20
17/10/2012 @ 22h54
18/10/2012 @ 12h27
18/10/2012 @ 22h37
19/10/2012 @ 22h53
20/10/2012 @ 17h22
21/10/2012 @ 19h04
21/10/2012 @ 19h42
21/10/2012 @ 19h57
21/10/2012 @ 20h29
22/10/2012 @ 10h32
23/10/2012 @ 20h34
23/10/2012 @ 21h33
24/10/2012 @ 11h40

Any help would be appreciated.
 
MWEB Guy said:
Good Afternoon Archer, we prioritise gaming traffic on our network; so this cannot be because of our network.

Are you only having trouble with gaming traffic after 5pm or are other traffic also being affected?
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All other traffic seems to be fine.
 
XennoX said:
Hi MWEB Guy,

I've been having connection issues throughout the past few weeks, and I started manually monitoring it (as RouterStats doesn't have support for the Telkom DuoPlus P.O.S.) by logging times when my data connection would terminate or my line would desync.

When I say my data connection terminates, the line stays synced but I lose all traffic.

Below is a list of times I have been around to see it.

Code: 
16/10/2012 @ 23h17
17/10/2012 @ 20h34
17/10/2012 @ 21h13
17/10/2012 @ 22h20
17/10/2012 @ 22h54
18/10/2012 @ 12h27
18/10/2012 @ 22h37
19/10/2012 @ 22h53
20/10/2012 @ 17h22
21/10/2012 @ 19h04
21/10/2012 @ 19h42
21/10/2012 @ 19h57
21/10/2012 @ 20h29
22/10/2012 @ 10h32
23/10/2012 @ 20h34
23/10/2012 @ 21h33
24/10/2012 @ 11h40

Any help would be appreciated.
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Good Afternoon Xennox, I cannot obtain a line reading at the moment and cannot confirm if the line is causing this at the moment.

Do you perhaps have any noise on your Telephone line?
 
Archer said:
All other traffic seems to be fine.
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Please provide me tracers when you encounter the problem after 5pm, also please provide me your MWEB account details via private message.
 
MWEB Guy said:
Thanks, do you have filters on all points being plugged into wall jacks?
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I have a single wall jack, with a POTS splitter/filter. The phone goes to the phone port and the adsl goes to the adsl port. I've changed that filter to see if that was the issue its not.

With regards to your previous comment, I have removed my modem from bridged mode and made it the controlling PPPoE device, so perhaps you can get a read on the line now? (I'm unsure if that would change anything from your side)
 
XennoX said:
I have a single wall jack, with a POTS splitter/filter. The phone goes to the phone port and the adsl goes to the adsl port. I've changed that filter to see if that was the issue its not.

With regards to your previous comment, I have removed my modem from bridged mode and made it the controlling PPPoE device, so perhaps you can get a read on the line now? (I'm unsure if that would change anything from your side)
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I still cannot obtain a line readings on my side. I have recreated your port in the interim and logged a technical specialist call back for you.

Do you perhaps have an alternate router that you could test with? If not, perhaps if you could test another port on your router?
 
Okay, well with some fiddling I'm managed to get RouterStats to work with the blasted thing. I should be able to give plots of what my 'noise' does, but the problem is the Telkom modems have weird ways of representing noise. They represent it as "Margins" as opposed to decibals (dB).
 
XennoX said:
Okay, well with some fiddling I'm managed to get RouterStats to work with the blasted thing. I should be able to give plots of what my 'noise' does, but the problem is the Telkom modems have weird ways of representing noise. They represent it as "Margins" as opposed to decibals (dB).
Click to expand...

Its ok, you can provide me the data via inbox message. If I can't decipher them, I'm sure I know someone who can... (I hope)
 
Afternoon Mweb guy

Why was the logged on this morning only at 9 am it was affecting me from 8 pm last night
Outage Num:13519
Telkom ADSL outage affecting Fynnland
 
BlaZing said:
Afternoon Mweb guy

Why was the logged on this morning only at 9 am it was affecting me from 8 pm last night
Outage Num:13519
Telkom ADSL outage affecting Fynnland
Click to expand...


Hi Blazing

Our call Centre picks up trends from certain areas and then we check with Telkom. Once Telkom confirms we post it on our Network page.
 
I have the same issue as described above.

I am connecting to the Eldoraigne (012 658) exchange. ISP: Mweb, uncapped 2MB

Was upgraded from 1MB to 2MB on the 14th of September and have been experiencing high latency since the 21st of September.

During the day all seems fine with the ping being around 55-62ms while at night the ping goes up to between 700-1000ms. (Yesterday had a ping of over 1900ms)

Telkom keeps advising that nothing is wrong with the line and closing the call.

Mweb has said that there can't be congestion on the exchange because there is 18% space available, but my experience at night contradicts this

Things I have tried:

Accounts:
Mweb Account
FNBconnect account
Telkom Guest account

Hardware:
Different routers

Wiring:
Bypassing all wiring in house, so plugging the router directly into little boxy thingy (Sorry, I don't know the term for this piece of equipment) instead of running a cable from this Telkom box to the study where the router is located.

Have also tested while the landline was disconnected.

None of these make a difference. One good thing though.. Mweb has really been trying to help
 
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