MWEB Uncapped ADSL Feedback - Part 2

Status
Not open for further replies.
TheRidDlerX said:
Mmm. Sitting with 1k latency international since about 11AM - 200ms local >.< Was fine an hour earlier... and its a nice sunny day :(
Click to expand...

Afternoon, are you only having trouble with international latency in game?
 
Is there an outage somewhere? I'm battling to get to the mweb home page. Local and International browsing and downloads running at approx. 20k. SpeedTest display the same results.

Anyone else having in probs? I'm in southern subs of CTN.
 
My internet is so broken right now I could just about post this and still waiting for speedtest to load.
 
Hey MWEB Guy

Yesterday evening my internet went all funky and I started get 100 - 500 ms ping on local servers (normal is around 40). Youtube videos download at around 30 - 50 kbps (norm: 110 kbps). Finally most webpages don't load the first time I open them, only around 2 - 10 refreshes before they properly load. I have tried reseting my modem many times to see if it would resolve the problem but alas to no success. Do you know why this is happening MWEB Guy?
 
Halogen said:
Hey MWEB Guy

Yesterday evening my internet went all funky and I started get 100 - 500 ms ping on local servers (normal is around 40). Youtube videos download at around 30 - 50 kbps (norm: 110 kbps). Finally most webpages don't load the first time I open them, only around 2 - 10 refreshes before they properly load. I have tried reseting my modem many times to see if it would resolve the problem but alas to no success. Do you know why this is happening MWEB Guy?
Click to expand...

Hi Halogen

I will look into this for you from my side and Pm you with my findings.
 
Well my speeds have become at this time, from 50 to 75ish now. But still not getting 100KB's anymore.

This is naturally all tested on international downloads, both when I was getting 100 and now when Im getting 75KB's

Insert Sad Face here
 
Having major latency issues on my side, currently any local speedtest is sitting at over 200ms. Download speeds are also pants, sub 50KB/s.

Not my line as the results from an alternate ISP account are fine.
 
I cant log into my mweb account on their website. I have the password and email but its just not logging in... This is super frustrating since my mweb account is dropping every 5 mins... Its gone to seven different kinds of ****. Anyone else experiencing this?

I should add that everything is fine from using an Afrihost account.
 
Last edited:
GhostZA said:
I cant log into my mweb account on their website. I have the password and email but its just not logging in... This is super frustrating since my mweb account is dropping every 5 mins... Its gone to seven different kinds of ****. Anyone else experiencing this?

I should add that everything is fine from using an Afrihost account.
Click to expand...

Hi

Please drop me a PM with your account info so I can check it out for you.
@Nookie - please see my reply to your PM.
 
Mweb account pumping this morning and surfing the internet is like searching my hard drive.

The drop in line speed perhaps ?
 
Cosmic_Nomad said:
Mweb account pumping this morning and surfing the internet is like searching my hard drive.

The drop in line speed perhaps ?
Click to expand...

Good Morning, for some reason dropping the line speed make it more stable. The attenuation is extremely high though, 63dB, has Telkom advised you what is causing the high attenuation?
 
My company has been an mweb business client for almost two years now. Our setup was business uncapped adsl with static ip with our own mailserver. For a number of reasons we decided to change our isp and duly gave mweb the required notice. Our new setup is dynamic ip with the mail server at the isp. The problem arose on Thursday, when mweb , as expected, stopped our adsl service. This should not have been a problem since everything had been prepped at the new isp (new mailboxes created etc) and we were just waiting for the domain transfer. Simple right? ... Wrong.

On Thursday morning I started getting calls from clients that our mails were getting bounced and I investigated. An nslookup showed that our domain was still pointing to mweb's nameservers which was still pointing to the static ip we no longer had! This was not entirely unexpected as domain transfers can take up to 24 hours, however, on Friday morning, the problem was still there. I called mweb and (eventually) got through to the correct department who informed me that they had not received the notice of our cancellation and had rejected the transfer! After some investigation they managed to dig up the notice, and apologetically informed me that I had to ask my new isp to submit another domain transfer ticket. Expect another 24 hour delay! I immediately called the new isp who immediately submitted the ticket.

On Friday afternoon, just to make sure, I phoned Uniforum, who informed me there was no transfer ticket registered. It seems mweb had rejected the transfer again! I then personally submitted a transfer request to Uniforum. It is now Sunday (4 days with no mail service) and the domain has STILL not been transferred. The reason is unknown but the most likely cause is that mweb has still not accepted the transfer request.

I am desperate! any assistance whatsoever will be much appreciated.
 
badassbiker said:
My company has been an mweb business client for almost two years now. Our setup was business uncapped adsl with static ip with our own mailserver. For a number of reasons we decided to change our isp and duly gave mweb the required notice. Our new setup is dynamic ip with the mail server at the isp. The problem arose on Thursday, when mweb , as expected, stopped our adsl service. This should not have been a problem since everything had been prepped at the new isp (new mailboxes created etc) and we were just waiting for the domain transfer. Simple right? ... Wrong.

On Thursday morning I started getting calls from clients that our mails were getting bounced and I investigated. An nslookup showed that our domain was still pointing to mweb's nameservers which was still pointing to the static ip we no longer had! This was not entirely unexpected as domain transfers can take up to 24 hours, however, on Friday morning, the problem was still there. I called mweb and (eventually) got through to the correct department who informed me that they had not received the notice of our cancellation and had rejected the transfer! After some investigation they managed to dig up the notice, and apologetically informed me that I had to ask my new isp to submit another domain transfer ticket. Expect another 24 hour delay! I immediately called the new isp who immediately submitted the ticket.

On Friday afternoon, just to make sure, I phoned Uniforum, who informed me there was no transfer ticket registered. It seems mweb had rejected the transfer again! I then personally submitted a transfer request to Uniforum. It is now Sunday (4 days with no mail service) and the domain has STILL not been transferred. The reason is unknown but the most likely cause is that mweb has still not accepted the transfer request.

I am desperate! any assistance whatsoever will be much appreciated.
Click to expand...

Good MOrning, I have escalated your query to our support team for some assistance. I await there feedback.
 
Hi MWEB Guy

I'm getting slow YouTube streaming amongst other streaming services since yesterday.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X