MWEB Uncapped ADSL Feedback - Part 2

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KoKaRoT said:
Ping was great in dota 2, now from 14:45 pings have shot up to 360ms.. from 220ms
Click to expand...

Hi KoKaRoT

Please monitor the ping result over the next few hours and see if it increase or decrease. To soon to say there is a problem on your account or line.

Please also provide me with your MWEB account details.
 
Last edited:
Refugees said:
Would anyone know how a internet line could get bad Line Attenuation ?
I Had very good Line Attenuation for a long time, could even run 10000kbps,
But now it has dropped, and if I run at 6000kbps the lines drops quite frequent ?
I am now on 5000kbps and the line is stable.

Here is my info atm:
SNR Margin (Upstream): 13.3 db
SNR Margin (Downstream): 1.5 db
Line Attenuation (Upstream): 23.5 db
Line Attenuation (Downstream): 46.0 db

Any help would be great!
Click to expand...


Hi Refugees

Bad line attenuation can and mostly is the result of distance from the exchange. Your line readings are good.

Dropped connections can be the result of a faulty line, router, filter or to far from the exchange. If the distance is the issue and your line for e.g. is sync on 10MB, you'll need to drop the sync speed. Is the DSL cable plugged into a filter?

There are so many reasons I can think of but provide me with your MWEB account details and I'll investigate further.

How was your connection in your other country?:D
 
Code-Red said:
Sure.

Local:

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 662 ms 662 ms 646 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 604 ms 593 ms 587 ms 196-28-178-234.adsl.mweb.co.za [196.28.178.234]

4 690 ms 689 ms 649 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 671 ms 736 ms 604 ms 196.28.178.66
6 744 ms 806 ms 741 ms cte-core-sw2.vwol.net [196.41.144.35]
7 598 ms 677 ms 732 ms www.mweb.co.za [196.2.63.110]




Tracing route to www.iol.co.za [196.38.8.254]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 625 ms 658 ms 570 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 * 581 ms 648 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166
]
4 582 ms 568 ms 634 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 604 ms 595 ms 584 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178.98]
6 695 ms 595 ms 543 ms tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165]
7 549 ms 629 ms 641 ms is.cinx.net.za [196.223.22.10]
8 484 ms 482 ms 528 ms core2a-ctn-gi0-2.ip.isnet.net [168.209.6.6]
9 754 ms 766 ms 647 ms 168.209.100.213
10 841 ms 729 ms 713 ms csw4-rba-gi5-2.ip.isnet.net [168.209.1.174]
11 806 ms 766 ms 715 ms sw-osfw-shared-1-rba-vl515.ip.isnet.net [196.14.136.10]
12 * 897 ms 833 ms 196.38.8.254
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

International:

Tracing route to www.bbc.net.uk [212.58.244.71]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 638 ms 616 ms 478 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 449 ms 497 ms 548 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166]
4 733 ms 623 ms 503 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 631 ms 681 ms 775 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178.98]
6 808 ms 754 ms 733 ms 197-84-4-197.cpt.mweb.co.za [197.84.4.197]
7 874 ms 699 ms 652 ms 176.67.177.131
8 747 ms 780 ms 755 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 730 ms 729 ms 653 ms vl-3503-ve-117.csw1.London1.Level3.net [4.69.166.137]
10 686 ms 781 ms 808 ms ae-1-51.edge4.London1.Level3.net [4.69.139.74]
11 690 ms 800 ms 874 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14.222]
12 * * * Request timed out.
13 * * 825 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 858 ms 891 ms 863 ms 132.185.255.148
15 818 ms 722 ms 747 ms bbc-vip116.telhc.bbc.co.uk [212.58.244.71]

Tracing route to youtube-ui.l.google.com [74.125.233.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * 618 ms 624 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 537 ms 522 ms 492 ms 197-84-8-34.cpt.mweb.co.za [197.84.8.34]
4 * 570 ms 646 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 496 ms 427 ms 427 ms TenGigE0-7-0-2.12.cpt-p-2.mweb.co.za [196.28.178.114]
6 568 ms 574 ms 475 ms tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165]
7 291 ms 340 ms 393 ms google.cinx.net.za [196.223.22.41]
8 522 ms 576 ms 594 ms 64.233.174.105
9 380 ms 379 ms 440 ms cpt01s01-in-f1.1e100.net [74.125.233.1]
Click to expand...

Almost a full month has passed and I'm still having the exact same issues. The same thing happens every single day like clockwork, my ping/speeds are perfect in the morning, but come mid/late afternoon I'm hitting 450ms to my local server (http://www.pingtest.net/result/72056883.png) with the speed slowing to a crawl - this lasts until about 2/3am and then it's fine again, until the next day. There's no logical way that the problem is on my end; it all feels extremely calculated/scheduled.

After being with mweb's uncapped since it's inception, I'm genuinely starting to feel as though it's time to move on.
 
FSuuuuu....ck, Mweb I cannot even watch (stream) the SA/Ireland match properly. I missed half the fsucking game. :mad::mad::mad:
 
Streaming is also quite slow here at the moment. Streaming is quite choppy even at Low Quality.
 
Code-Red said:
Almost a full month has passed and I'm still having the exact same issues. The same thing happens every single day like clockwork, my ping/speeds are perfect in the morning, but come mid/late afternoon I'm hitting 450ms to my local server (http://www.pingtest.net/result/72056883.png) with the speed slowing to a crawl - this lasts until about 2/3am and then it's fine again, until the next day. There's no logical way that the problem is on my end; it all feels extremely calculated/scheduled.

After being with mweb's uncapped since it's inception, I'm genuinely starting to feel as though it's time to move on.
Click to expand...

Hi Code-Red

As I've mentioned in my previous post, it seems as a congestion issue if you look at the 2nd hop.

Please configure your router with the following username & password: guest@telkomadsl / password: guest then provide me with test results.

Have you perhaps tried with a different ISP account already?
 
wily me said:
FSuuuuu....ck, Mweb I cannot even watch (stream) the SA/Ireland match properly. I missed half the fsucking game. :mad::mad::mad:
Click to expand...

Hi wily me

Please provide me with your MWEB account details and I'll look into your account.
 
Connection completely down again.

EDIT: Nevermind. Up again.
 
Last edited:
Qrox said:
Streaming is also quite slow here at the moment. Streaming is quite choppy even at Low Quality.
Click to expand...

Hi Qrox

I had a look into your account and can't find any issues on it nor the ADSL line. I have refreshed both though. Where you streaming from?
 
MWEB Guy said:
Hi Qrox

I had a look into your account and can't find any issues on it nor the ADSL line. I have refreshed both though. Where you streaming from?
Click to expand...

I was streaming from gamebreaker.tv
Yesterday I was able to stream HD without buffering while this evening it just started to stutter more and more even after I switched to LQ.

Hopefully it will be better now.
 
I am a bit tentative to switch back to my MWEB account from my Openweb Gold Uncapped Trial account (which is flying). Just having a read through this thread doesn't inspire confidence in me right now.

I will however, take one for the team so to speak and run some tests to compare the 2 accounts and I shall display the results a little bit later.
 
Qrox said:
I was streaming from gamebreaker.tv
Yesterday I was able to stream HD without buffering while this evening it just started to stutter more and more even after I switched to LQ.

Hopefully it will be better now.
Click to expand...

Ok, keep me posted.

I tested the site and could stream fine from it after having to pause for about 7-10sec
 
MWEB Guy said:
Hi wily me

Please provide me with your MWEB account details and I'll look into your account.
Click to expand...

I had to watch the second half in a noisy pub with live music. At least I could see some rugby, with the streaming all I saw was the Irish score going up but saw hardly any rugby at all. I will definitely give Vox a try soon as my gaming on PSN are more important to me.
 
Last edited:
Ok color me surprised but aside from the odd rubber banding on GW2 using MWEB, looks like everything is mostly back to normal in terms of feel. I'll post the tracerts I did anyways just purely because I did them (got lazy on the MWEB side of things as I got sidetracked actually playing GW2). Testing was done during dynamic events in the Cursed Shore area where huge groups of people get together to AoE lots of stuff, resulting in a good testing environment for lag.

ADSL Link Downstream Upstream
Link Rate 2048 Kbps 512 Kbps
Line Attenuation 38.0 dB 23.5 dB
Noise Margin 19.4 dB 14.0 dB

Included just for relevance.

Openweb:
GW2 Tracert
Tracing route to 206-127-159-190.plaync.com [206.127.159.190]
over a maximum of 30 hops:

1 1 ms <1 ms 4 ms 192.168.0.1
2 11 ms 11 ms 10 ms 196-215-94-1.dynamic.isadsl.co.za [196.215.94.1]
3 13 ms 19 ms 14 ms 196.38.72.125
4 * 14 ms 11 ms 196.35.115.136
5 12 ms 19 ms 15 ms core2b-ctn-gi0-1.ip.isnet.net [168.209.2.3]
6 166 ms 168 ms 167 ms 168.209.246.66
7 163 ms 167 ms 164 ms 195.50.124.33
8 164 ms 167 ms 163 ms vl-3602-ve-226.csw2.London1.Level3.net [4.69.166.149]
9 163 ms 163 ms 165 ms ae-56-221.ebr2.London1.Level3.net [4.69.153.129]
10 178 ms 180 ms 173 ms ae-23-23.ebr2.Frankfurt1.Level3.net [4.69.148.194]
11 174 ms 180 ms 183 ms ae-92-92.csw4.Frankfurt1.Level3.net [4.69.140.30]
12 176 ms 189 ms 172 ms ae-4-90.edge6.Frankfurt1.Level3.net [4.69.154.202]
13 172 ms 203 ms 177 ms 195.16.161.58
14 175 ms 175 ms 174 ms 206-127-157-86.plaync.com [206.127.157.86]
15 173 ms 177 ms 173 ms 206-127-157-102.plaync.com [206.127.157.102]
<snip>

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 1 ms 3 ms 4 ms 192.168.0.1
2 10 ms 12 ms 10 ms 196-215-94-1.dynamic.isadsl.co.za [196.215.94.1]
3 12 ms 12 ms 12 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 12 ms 12 ms 17 ms 196.35.115.128
5 22 ms 16 ms 14 ms core1a-ctn-gi0-1.ip.isnet.net [168.209.2.5]
6 13 ms 18 ms 14 ms 168.209.6.130
7 14 ms 13 ms 19 ms 41-208-29-210.mtnns.net [41.208.29.210]
8 14 ms 15 ms 12 ms 196.44.0.75
9 38 ms 44 ms 34 ms rb-cr-1.za--ct-cr-1.za.mtnns.net [196.44.31.128]
10 37 ms 45 ms 40 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
11 36 ms 41 ms 40 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.22]
12 36 ms 35 ms 35 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.136]
13 39 ms 40 ms 34 ms core-router1.jnb2.host-h.net [196.30.213.108]
14 39 ms 36 ms 35 ms firewall1.jnb1.host-h.net [196.31.215.69]
15 36 ms 43 ms 35 ms mail.openweb.co.za [41.72.150.7]

Tracing route to www.bbc.net.uk [212.58.246.91]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.0.1
2 12 ms 11 ms 10 ms 196-215-94-1.dynamic.isadsl.co.za [196.215.94.1]
3 13 ms 13 ms 12 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 13 ms 13 ms 12 ms 196.35.115.128
5 191 ms 249 ms 239 ms core1b-ctn-gi0-2.ip.isnet.net [168.209.6.4]
6 166 ms 163 ms 163 ms 168.209.201.6
7 163 ms 163 ms 162 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8 * * * Request timed out.
9 163 ms 163 ms 163 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 163 ms 164 ms 166 ms 132.185.255.165
11 164 ms 164 ms 163 ms bbc-vip012.cwwtf.bbc.co.uk [212.58.246.91]

Trace complete.


MWEB

Tracing route to www.bbc.net.uk [212.58.244.66]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 19 ms 24 ms 25 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 12 ms 21 ms * 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 13 ms 13 ms 14 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 157 ms 159 ms 164 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178.113]
6 160 ms 159 ms 159 ms 197-84-4-193.cpt.mweb.co.za [197.84.4.193]
7 158 ms 159 ms 159 ms 176.67.177.131
8 159 ms 165 ms 164 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
9 169 ms 174 ms 165 ms vl-3603-ve-227.csw2.London1.Level3.net [4.69.166.153]
10 * * * Request timed out.
11 163 ms 159 ms 158 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14.222]
12 * * * Request timed out.
13 161 ms 157 ms 158 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14 166 ms 166 ms 159 ms 132.185.255.148
15 160 ms 158 ms 157 ms bbc-vip111.telhc.bbc.co.uk [212.58.244.66]

As you can see, tracert's look fine. I'll switch back and forth during the course of the month to compare the 2 services. Good to see some level of normality back with MWEB again.
 
Anyones connection go down around just past midnight?
 
Last edited:
Hi

For the past few days my ping and packet loss have been bad. This occurs mostly after around 8pm, but also happens sometimes during the day. Right now pingtest is showing 22% packet loss, with pings of over 500.

Any help would be appreciated.
 
Fancy-Pants said:
Hi

For the past few days my ping and packet loss have been bad. This occurs mostly after around 8pm, but also happens sometimes during the day. Right now pingtest is showing 22% packet loss, with pings of over 500.

Any help would be appreciated.
Click to expand...

Good morning Fancy-Pants, when you notice high pings and packets then can you provide me with a trace route result.
 
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