MWEB Uncapped ADSL Feedback - Part 2

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Hi Mweb guy, the speed corrected itself a little later after the weekend since our last conversation but then near Thursday it had some more issues so I cancelled and went with another provider. P2P picked up though and were doing better than I have ever seen before. Still have mweb till the end of the month (thats if the notice to cancel went through yet, my father might decide to keep the acc for some unknown reason, he already has the other 8gig tho I added him too to my other provider in case). Thanks for the assistance though. Any idea what happened in the early hours of this morning though in general? I see the link on jinx traffic graphics just disappear.
 
Last edited:
bradza said:
Hi Mweb guy, the speed corrected itself a little later after the weekend since our last conversation but then near Thursday it had some more issues so I cancelled and went with another provider. P2P picked up though and were doing better than I have ever seen before. Still have mweb till the end of the month (thats if the notice to cancel went through yet, my father might decide to keep the acc for some unknown reason, he already has the other 8gig tho I added him too to my other provider in case). Thanks for the assistance though. Any idea what happened in the early hours of this morning though in general? I see the link on jinx traffic graphics just disappear.
Click to expand...

Hi bradza, I am not aware of anything that happened in the early hours, I will investigate and see if I can find out anything.
 
Here's a link to JINX http://stats.jinx.net.za/showtotal.php notice the drops. Mweb went out too but not long though. Was around 12:15am and then it looks like again at around 3am, not sure if mweb went down too (@3amish) I just looked at the charts. Pretty interesting watching them. Thanks though.
 
MWEB Guy said:
Hi Refugees

Bad line attenuation can and mostly is the result of distance from the exchange. Your line readings are good.

Dropped connections can be the result of a faulty line, router, filter or to far from the exchange. If the distance is the issue and your line for e.g. is sync on 10MB, you'll need to drop the sync speed. Is the DSL cable plugged into a filter?

There are so many reasons I can think of but provide me with your MWEB account details and I'll investigate further.

How was your connection in your other country?:D
Click to expand...

Hi

I am only about 5-15km from the exchange.
My ADSL Router does plug into a filter, and the router has been dropped onto the floor 1 or 2 times.
How could I test these ?

Thanks
 
Refugees said:
Hi

I am only about 5-15km from the exchange.
My ADSL Router does plug into a filter, and the router has been dropped onto the floor 1 or 2 times.
How could I test these ?

Thanks
Click to expand...

Send me your MWEB details so that I can run a test on your line.
 
Hi Mweb Guy. When I try to do a tracert, I get timeouts on everything but the first and last hops.
Tracing route to google.com [74.125.233.73]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Billion.800VGT [10.0.0.2]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 31 ms 30 ms 47 ms jnb01s02-in-f9.1e100.net [74.125.233.73]

Any suggestions? I have a Billion800vgt router.
 
Fancy-Pants said:
Hi Mweb Guy. When I try to do a tracert, I get timeouts on everything but the first and last hops.
Tracing route to google.com [74.125.233.73]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Billion.800VGT [10.0.0.2]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 31 ms 30 ms 47 ms jnb01s02-in-f9.1e100.net [74.125.233.73]

Any suggestions? I have a Billion800vgt router.
Click to expand...

This could be due to a firewall, that the traceroute does not complete.
 
Thanks, found the problem. Here is a tracert when I had 300-400ms to EU servers. Usually I get 180-200.

Tracing route to google.com [74.125.233.65]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Billion.800VGT [10.0.0.2]
2 10 ms 7 ms 7 ms 41-132-48-1.dsl.mweb.co.za [41.132.48.1]
3 9 ms 8 ms 9 ms 197-84-8-82.cpt.mweb.co.za [197.84.8.82]
4 10 ms 8 ms 8 ms 197-84-3-2.cpt.mweb.co.za [197.84.3.2]
5 153 ms 339 ms 211 ms TenGigE0-7-0-3.12.cpt-p-1.mweb.co.za [196.28.178
.113]
6 45 ms 37 ms 152 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 97 ms 371 ms 432 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 40 ms 37 ms 35 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 94 ms 30 ms 46 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 32 ms 34 ms 31 ms 64.233.174.57
11 30 ms 36 ms 30 ms jnb01s02-in-f1.1e100.net [74.125.233.65]

Trace complete.

No packet loss so far. Will post another tracert if I do.
 
Hi for some reason I'm having touble downloading from the Googel Play store. If I can get a download to start it just keeps on stopping after around 5MB.
 
alternate said:
Hi for some reason I'm having touble downloading from the Googel Play store. If I can get a download to start it just keeps on stopping after around 5MB.
Click to expand...


Hi alternate

Please advise if you are only having issues with the Google play store DL and have you perhaps tried using a DL manager?

Send me your MWEB account details & I'll do some checks from my side.
 
MWEB Guy said:
Hi alternate

Please advise if you are only having issues with the Google play store DL and have you perhaps tried using a DL manager?

Send me your MWEB account details & I'll do some checks from my side.
Click to expand...

Ive been using three devices to try download. Two android phones and a tablet. All the same problem. I sent you a PM thank you :)
 
Hi Mwebguy

I'm having a lot of issues whilst playing games online today, could you check my line? Below is a tracert I ran:


Tracing route to google.com [74.125.233.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 869 ms 807 ms 10 ms 41-135-115-1.dsl.mweb.co.za [41.135.115.1]
3 9 ms 8 ms 8 ms 197-80-4-106.jhb.mweb.co.za [197.80.4.106]
4 9 ms 8 ms 12 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 11 ms 10 ms 11 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
6 9 ms 9 ms 9 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
7 9 ms 9 ms 9 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
8 10 ms 10 ms 10 ms 64.233.174.21
9 9 ms 9 ms 10 ms jnb01s01-in-f8.1e100.net [74.125.233.40]
 
UglyBunny said:
Hi Mwebguy

I'm having a lot of issues whilst playing games online today, could you check my line? Below is a tracert I ran:


Tracing route to google.com [74.125.233.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 869 ms 807 ms 10 ms 41-135-115-1.dsl.mweb.co.za [41.135.115.1]
3 9 ms 8 ms 8 ms 197-80-4-106.jhb.mweb.co.za [197.80.4.106]
4 9 ms 8 ms 12 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 11 ms 10 ms 11 ms tengig0-0-0-2.11.vic-p-1.mweb.co.za [196.22.169.
225]
6 9 ms 9 ms 9 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
7 9 ms 9 ms 9 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
8 10 ms 10 ms 10 ms 64.233.174.21
9 9 ms 9 ms 10 ms jnb01s01-in-f8.1e100.net [74.125.233.40]
Click to expand...

Hi UglyBunny

Will do, just need your account details to proceed with your request. Also with out looking at your account, your 2nd hop at 869ms usually points to congestion on your exchange.
 
MWEB Guy said:
Hi UglyBunny

Will do, just need your account details to proceed with your request. Also with out looking at your account, your 2nd hop at 869ms usually points to congestion on your exchange.
Click to expand...


Hi

I received your PM and the address you provide is fine.
 
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