MWEB Uncapped ADSL Feedback - Part 2

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@MWEB GUY, I am trying to find out how and to whom i must cancel my uncapped subscription on the website. Could you point me in the right direction? I am relocating mid december. thanks
 
Wasp_21 said:
@MWEB GUY, I am trying to find out how and to whom i must cancel my uncapped subscription on the website. Could you point me in the right direction? I am relocating mid december. thanks
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Good Afternoon

Please inbox me a preferred email address and I will send you the cancellation forms.

Please also be aware of the calender month notice period that applies to our ADSL products.
 
My trial ends in two days and I have a couple of gripes about this account.

1. Download speeds
I haven't been able to max out my line yet. Don't get me wrong, I don't want to download the internet all at one, but I expect to get more than 50KBps HTTP download from sites like Microsoft and Nvidia / AMD. According to my DU meter logs I haven't hit faster than an average of 200BKps on NNTP (cached items included) per hour. I haven't really tested torrents so I can't comment on those.

2. Streaming
Here's an area that's pretty important to me and has failed dismally. I can't even stream 360p on YouTube. The average DL speed (according to that popup menu thing) is ~300kbps. Sites like twitch.tv / own3d.tv are the same.

The thing is I can't really compare this to anything (trying to get a trial account from another ISP at the moment) because well, Afrihost's performance pretty much sucks. My router stats are okay and my exchange isn't congested. Is there anything I am missing here or is this just how things are? I'd love to stay on this network because the latencies are pretty awesome, but I can't justify paying premium if the account isn't working 100%.

Edit:
Trial ISP playing 720p with hardly any buffering.
 
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Kwerty said:
My trial ends in two days and I have a couple of gripes about this account.

1. Download speeds
I haven't been able to max out my line yet. Don't get me wrong, I don't want to download the internet all at one, but I expect to get more than 50KBps HTTP download from sites like Microsoft and Nvidia / AMD. According to my DU meter logs I haven't hit faster than an average of 200BKps on NNTP (cached items included) per hour. I haven't really tested torrents so I can't comment on those.

2. Streaming
Here's an area that's pretty important to me and has failed dismally. I can't even stream 360p on YouTube. The average DL speed (according to that popup menu thing) is ~300kbps. Sites like twitch.tv / own3d.tv are the same.

The thing is I can't really compare this to anything (trying to get a trial account from another ISP at the moment) because well, Afrihost's performance pretty much sucks. My router stats are okay and my exchange isn't congested. Is there anything I am missing here or is this just how things are? I'd love to stay on this network because the latencies are pretty awesome, but I can't justify paying premium if the account isn't working 100%.

Edit:
Trial ISP playing 720p with hardly any buffering.
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Afternoon Kwerty, thanks for your feedback.

Your saying that your still having a problem streaming 360p clips on YouTube with no other traffic on your network?
 
Hi Monday MWEB Guy!

Is it possible to get daily email reports on what my daily bandwidth usage is? I ask this as my wife and I are Netflix, Hulu, Spotify, Vudu freaks!

I can't login to my mweb adsl centre as I lost my login details.

Please advise
 
MWEB Guy said:
Afternoon Kwerty, thanks for your feedback.

Your saying that your still having a problem streaming 360p clips on YouTube with no other traffic on your network?
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That's correct. As I said above, when I change ISP account it buffers fine.
 
Lino said:
Hi Monday MWEB Guy!

Is it possible to get daily email reports on what my daily bandwidth usage is? I ask this as my wife and I are Netflix, Hulu, Spotify, Vudu freaks!

I can't login to my mweb adsl centre as I lost my login details.

Please advise
Click to expand...

Hi Lino

The usage we have on My Account is the Data usage, not the usage emails do per day. I would suggest getting a tool to monitor the usage for emails.
 
MWEB Guy said:
Hi Lino

The usage we have on My Account is the Data usage, not the usage emails do per day. I would suggest getting a tool to monitor the usage for emails.
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Hi Mweb Guy, I am looking for data usage reports sent to one of my email addresses.
 
MWEB Guy said:
Hi Handz

I have checked your line and MWEB account and it looks fine. I have refreshed the ADS port, so give it 30min then reboot router.
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thnx MWEB Guy

...this forum sure keeps you busy! Keep up the good work
 
Hi Mweb bra...
Silly question:

When I signed up in May the call centre asked for a email address that I would like to create with my new account. I gave them the one I preffered.
But I get emails destined for someone that has the same address as me...:wtf:
Can one change this?
 
MWEB,

It's still quite erratic.

Youtube: Can often not stream a 240p video.
Mybroadband: Tooka bout 5mins to navigate to this thread.
Other sites just keep timing out.

I need to know what is going on, if it's something specific to KZN routes, I need to know.

My line seems fine, sync is okay, pings are low, I can get full speeds from various sites but Youtube and some random others are utterly pathetic. Youtube is a big deal for me and many others.

Also noticed from Gmail, I can't download attachments faster than 140kb/s a lot of the time.

I am also potentially signing up 2 MWEB accounts tomorrow but I am not totally satisfied with the product for my own use, let alone to put my rep on the line for more.
 
Sharkie 187 said:
Hi Mweb bra...
Silly question:

When I signed up in May the call centre asked for a email address that I would like to create with my new account. I gave them the one I preffered.
But I get emails destined for someone that has the same address as me...:wtf:
Can one change this?
Click to expand...

Hi Sharkie 187

Please provide me with your MWEB account details and I'll investigate, what had transpired on sign up.
 
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