MWEB Uncapped ADSL Feedback - Part 2

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Hi

No change after 30 mins and router reboot.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 490 ms 534 ms 614 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 648 ms 690 ms 659 ms 197-84-8-82.cpt.mweb.co.za [197.84.8.82]
4 760 ms 746 ms 616 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 494 ms 524 ms 549 ms 196.28.178.66
6 517 ms 581 ms 600 ms cte-core-sw2.vwol.net [196.41.144.35]
7 667 ms 643 ms 537 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
Dysphoric said:
Hi

No change after 30 mins and router reboot.

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 490 ms 534 ms 614 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 648 ms 690 ms 659 ms 197-84-8-82.cpt.mweb.co.za [197.84.8.82]
4 760 ms 746 ms 616 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 494 ms 524 ms 549 ms 196.28.178.66
6 517 ms 581 ms 600 ms cte-core-sw2.vwol.net [196.41.144.35]
7 667 ms 643 ms 537 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Please provide me with ping tests to any local & international website. From there I'll log it with Telkom to check if there is congestion on your exchange.

Could you also reset the router and test again as Telkom would want to know this.
 
Here we go:

Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=232ms TTL=122
Reply from 196.2.63.110: bytes=32 time=296ms TTL=122
Reply from 196.2.63.110: bytes=32 time=333ms TTL=122
Reply from 196.2.63.110: bytes=32 time=338ms TTL=122

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 232ms, Maximum = 338ms, Average = 299ms


Pinging www.google.com [74.125.233.83] with 32 bytes of data:
Reply from 74.125.233.83: bytes=32 time=436ms TTL=53
Reply from 74.125.233.83: bytes=32 time=440ms TTL=54
Reply from 74.125.233.83: bytes=32 time=467ms TTL=54
Reply from 74.125.233.83: bytes=32 time=402ms TTL=53

Ping statistics for 74.125.233.83:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 402ms, Maximum = 467ms, Average = 436ms
 
Hi Mweb Guy,

I'm at the gf place, just to find out is there an issue with news.mweb.co.za server?
Have a 4Mbps line and only downloading at 60Kb max?

Any help would be appreciated :)

Thanks
Amphibious
 
Amphibious said:
Hi Mweb Guy,

I'm at the gf place, just to find out is there an issue with news.mweb.co.za server?
Have a 4Mbps line and only downloading at 60Kb max?

Any help would be appreciated :)

Thanks
Amphibious
Click to expand...

Hi Amphibious

We have no reported issues with our News server.

It is a contended service and the speeds have never been guaranteed by us.
 
sorted

Thanks Mweb guy, your refreshing my account seems to have helped.

Tracing route to www.google.com [74.125.233.82]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 6 ms 41-133-70-1.dsl.mweb.co.za [41.133.70.1]
3 10 ms 10 ms 9 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 77 ms 31 ms 33 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 66 ms 20 ms * tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 21 ms 34 ms 20 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
7 28 ms 20 ms 21 ms 64.233.174.57
8 20 ms 22 ms * jnb01s02-in-f18.1e100.net [74.125.233.82]

tyronnes said:
judging by the good few last posts on this thread.. there is seriously something wrong with mweb.

Mweb... what gives with this ****? Every singl night the last week or two at 11:50pm my line goes to ****.... i get smacked with bans on DOTA 2 because players think i rage quit.. when in actual fact my connection screws out...

Now.. this whole weekend... i've been dealing with **** like the below :

Please tell me why i consistently stay with you when there are other cheaper 4 meg options out there....



Tracing route to www.google.com [74.125.233.52]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 511 ms 448 ms 591 ms 41-133-70-1.dsl.mweb.co.za [41.133.70.1]
3 880 ms 906 ms 721 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 519 ms 297 ms 264 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 668 ms 481 ms 846 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 623 ms 697 ms 764 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
7 929 ms 816 ms 1171 ms 64.233.174.21
8 51 ms 36 ms 21 ms jnb01s01-in-f20.1e100.net [74.125.233.52]

Trace complete.


Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 564 ms 696 ms 694 ms 41-133-70-1.dsl.mweb.co.za [41.133.70.1]
3 935 ms 884 ms 651 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 1027 ms 861 ms 739 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 527 ms * 921 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 615 ms 399 ms 800 ms static161-134.netactive.co.za [196.22.161.134]
7 620 ms * 571 ms jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

8 650 ms 934 ms 720 ms 196.44.31.99
9 659 ms 806 ms 654 ms ge11-0-0.gw2.jnb6.za.mtnbusiness.net [196.30.1.2
2]
10 1055 ms 996 ms 1063 ms vlan9.hr3.jnb6.za.mtnbusiness.net [196.30.156.13
6]
11 1287 ms 1274 ms 1281 ms core-router1.jnb2.host-h.net [196.30.213.108]
12 1198 ms 1573 ms 1304 ms core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
13 1339 ms 797 ms 863 ms mybroadband.co.za [41.203.21.137]

Trace complete.
Click to expand...
 
tyronnes said:
Thanks Mweb guy, your refreshing my account seems to have helped.

Tracing route to www.google.com [74.125.233.82]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 6 ms 41-133-70-1.dsl.mweb.co.za [41.133.70.1]
3 10 ms 10 ms 9 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 77 ms 31 ms 33 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 66 ms 20 ms * tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
6 21 ms 34 ms 20 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
7 28 ms 20 ms 21 ms 64.233.174.57
8 20 ms 22 ms * jnb01s02-in-f18.1e100.net [74.125.233.82]
Click to expand...

Great stuff :-)

Thanks for the feedback
 
Hey mweb guy, one of the techys did phone me, unfortunately at that time it was working, its not working now.

Here some stats that i hope helps.

DMT Status Up
Operational Mode ADSL G.DMT
Upstream 512 kbps
Downstream 2048 kbps
SNR Margin (Upstream) 12.0 db
SNR Margin (Downstream) 14.0 db
Line Attenuation (Upstream) 23.0 db
Line Attenuation (Downstream) 43.5 db
Click to expand...

Ping statistics for 74.125.233.88:
Packets: Sent = 100, Received = 92, Lost = 8 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 29ms, Average = 24ms
Click to expand...

C:\Users\Alan>tracert -d www.google.co.za

Tracing route to www.google.co.za [74.125.233.88]
over a maximum of 30 hops:

1 10 ms 11 ms 13 ms 41.133.72.1
2 12 ms 14 ms 12 ms 197.82.5.250
3 12 ms 22 ms 12 ms 197.82.2.3
4 * 23 ms 22 ms 197.80.4.141
5 29 ms 24 ms 30 ms 197.80.96.6
6 24 ms 24 ms 24 ms 64.233.174.57
7 24 ms 27 ms 24 ms 74.125.233.88

Trace complete.
Click to expand...

edit: getting some serious packert loss , and i dont know if my snr margins are correct?
 
GaskooN said:
Hey mweb guy, one of the techys did phone me, unfortunately at that time it was working, its not working now.

Here some stats that i hope helps.







edit: getting some serious packert loss , and i dont know if my snr margins are correct?
Click to expand...

Thank you for the information, I have tested your line and all readings looks good to me.
 
Unable to FTP files to local Hetzner server. Line shaped to hell. :( :( :( :( - Monday morning 11:00am

No joy with any international server either.

Mweb uncapped = Don't use it for work.
 
plugger123 said:
Unable to FTP files to local Hetzner server. Line shaped to hell. :( :( :( :( - Monday morning 11:00am

No joy with any international server either.

Mweb uncapped = Don't use it for work.
Click to expand...

Hi plugger123

FTP does get one of the higher priorities on our network, send me your MWEB details so that I can investigate.
 
Hey MWEB Guy, do you think MWEB will drop the current asking price on their 2MB uncapped account? Maybe bring it closer to the Openweb pricing?

I'm currently on a 1MB uncapped package with MWEB.

I'm loving MWEB but I'd love MWEB even more if the 2MB was more inline with other service providers.
 
Gboss said:
Hey MWEB Guy, do you think MWEB will drop the current asking price on their 2MB uncapped account? Maybe bring it closer to the Openweb pricing?

I'm currently on a 1MB uncapped package with MWEB.

I'm loving MWEB but I'd love MWEB even more if the 2MB was more inline with other service providers.
Click to expand...

Hi Gboss

I'm not sure if and when we'll be dropping prices again.
If we do though, I assure you we will notify all our clients. ;)
 
My P2P is dead down 5-10kbs but uploads 50-80kbs well seeded torrents....
 
Shuyin said:
My P2P is dead down 5-10kbs but uploads 50-80kbs well seeded torrents....
Click to expand...

Good Morning Shuyin, torrents speeds are not guaranteed. I would suggest that you look at the limits you've set within your download manager.

Your usage for yesterday and this morning seems fine though...
 
Hi Mweb Guy

We have been struggling for the past 2 months with our Internet, and it's starting to get a bit ridiculous now. I know the fault probably lies with Telkom, but if you can assist us with sorting this matter out for once and for all we would greatly appreciate it.

Every time we use our Landline phone to recieve or make a call, our router disconnects. You can imagine how frustrating this can become. Two faults were reported to Telkom and both of them, according to Telkom, has been resolved. We have seen an improvement in our speed/streaming since yesterday, but the disconnecting issue still persists.
 
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