MWEB Uncapped ADSL Feedback - Part 2

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mine if flying /sarcasm

Pinehurst, Durbanville, Cape Town



ASDL Router:
Upstream 512 kbps
Downstream 2048 kbps
Noise Margin (Upstream) 27.0 db
Noise Margin (Downstream) 41.0 db
Attenuation (Upstream) 10.0 db
Attenuation (Downstream) 40.5 db
 
Last edited:
_kabal_ said:
mine if flying /sarcasm

Pinehurst, Durbanville, Cape Town



ASDL Router:
Upstream 512 kbps
Downstream 2048 kbps
Noise Margin (Upstream) 27.0 db
Noise Margin (Downstream) 41.0 db
Attenuation (Upstream) 10.0 db
Attenuation (Downstream) 40.5 db
Click to expand...

Good MOrning _kabal_, please inbox me your MWEB account details. Also has your experienced improved since yesterday evening?
 
Anyone else having problems with slow speed. Its been slow since yesterday morning. I'm on a 4mb line.

Mweb Speedtest

http://i50.tinypic.com/5tf78.png

Speedtest

http://www.speedtest.net/result/2430785813.png

Trace:

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 1051 ms 1360 ms 1327 ms 41-133-96-1.dsl.mweb.co.za [41.133.96.1]
3 897 ms 985 ms 1423 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 784 ms 1182 ms 1250 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 1351 ms 1663 ms 1436 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 1382 ms 1311 ms 1472 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 1784 ms 1711 ms 1645 ms 176.67.177.131
8 1819 ms 1699 ms 1352 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 2205 ms 2319 ms 1833 ms vl-3603-ve-227.csw2.London1.Level3.net [4.69.166
.153]
10 * 2079 ms 2095 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]

11 1627 ms 1227 ms 1623 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
12 * * * Request timed out.
13 2363 ms 1745 ms 1195 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
14 1390 ms 1609 ms 1978 ms 132.185.255.92
15 2515 ms 1286 ms 1555 ms 212.58.241.131

Trace complete.
 
Sebastian.s1994 said:
Anyone else having problems with slow speed. Its been slow since yesterday morning. I'm on a 4mb line.

Mweb Speedtest

http://i50.tinypic.com/5tf78.png

Speedtest

http://www.speedtest.net/result/2430785813.png

Trace:

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 1051 ms 1360 ms 1327 ms 41-133-96-1.dsl.mweb.co.za [41.133.96.1]
3 897 ms 985 ms 1423 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 784 ms 1182 ms 1250 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 1351 ms 1663 ms 1436 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 1382 ms 1311 ms 1472 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 1784 ms 1711 ms 1645 ms 176.67.177.131
8 1819 ms 1699 ms 1352 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 2205 ms 2319 ms 1833 ms vl-3603-ve-227.csw2.London1.Level3.net [4.69.166
.153]
10 * 2079 ms 2095 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]

11 1627 ms 1227 ms 1623 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
12 * * * Request timed out.
13 2363 ms 1745 ms 1195 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
14 1390 ms 1609 ms 1978 ms 132.185.255.92
15 2515 ms 1286 ms 1555 ms 212.58.241.131

Trace complete.
Click to expand...

I have tested your line and the readings are good and your line is syncing at 4Mb.

This trace route shows that it is something closer to home that is causing this.
 
Sebastian.s1994 said:
Anyone else having problems with slow speed. Its been slow since yesterday morning. I'm on a 4mb line.

Mweb Speedtest

http://i50.tinypic.com/5tf78.png

Speedtest

http://www.speedtest.net/result/2430785813.png

Trace:

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms READYSHARE [192.168.0.1]
2 1051 ms 1360 ms 1327 ms 41-133-96-1.dsl.mweb.co.za [41.133.96.1]
3 897 ms 985 ms 1423 ms tengig-0-0-0-104.vic-ipc-1.mweb.co.za [196.22.16
9.146]
4 784 ms 1182 ms 1250 ms vl-92.vic-hscore-1.mweb.co.za [196.22.189.2]
5 1351 ms 1663 ms 1436 ms tengig0-0-0-2.11.vic-p-2.mweb.co.za [196.22.169.
226]
6 1382 ms 1311 ms 1472 ms pos0-3-0-0.lon-up-1.mweb.co.za [197.80.5.9]
7 1784 ms 1711 ms 1645 ms 176.67.177.131
8 1819 ms 1699 ms 1352 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
9 2205 ms 2319 ms 1833 ms vl-3603-ve-227.csw2.London1.Level3.net [4.69.166
.153]
10 * 2079 ms 2095 ms ae-2-52.edge4.London1.Level3.net [4.69.139.106]

11 1627 ms 1227 ms 1623 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
12 * * * Request timed out.
13 2363 ms 1745 ms 1195 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
14 1390 ms 1609 ms 1978 ms 132.185.255.92
15 2515 ms 1286 ms 1555 ms 212.58.241.131

Trace complete.
Click to expand...

As Mwebguy said. It looks like you are dealing with a congested exchange as hop 2 is way to high which is the exchange. Your only option is to bug Telkom about it.
 
I'm experiencing very high latency on my 1Mbps uncapped Mweb connection. This has been an issue to some extent for the past week, more or less. I have contacted Telkom to recreate my port, and the problem is present on both my Mweb account as well as the Telkom guest account.

Speedtest:
http://i46.tinypic.com/2nm2gdl.png

Tracer:
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms login.router [10.0.0.2]
2 372 ms 375 ms 390 ms 41-133-138-1.dsl.mweb.co.za [41.133.138.1]
3 386 ms 390 ms 395 ms 197-84-8-58.cpt.mweb.co.za [197.84.8.58]
4 456 ms 460 ms 485 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 445 ms 420 ms 386 ms 196.28.178.66
6 428 ms 423 ms 433 ms cte-core-sw2.vwol.net [196.41.144.35]
7 375 ms 351 ms 377 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

I checked my ping to www.mweb.co.za early this morning, and it was perfectly normal, which leads me to believe I'm connected to a congested exchange in the Durbanville/Bellville area.
 
Last edited:
MDE said:
As Mwebguy said. It looks like you are dealing with a congested exchange as hop 2 is way to high which is the exchange. Your only option is to bug Telkom about it.
Click to expand...

SilentCynic said:
I'm experiencing very high latency on my 1Mbps uncapped Mweb connection. This has been an issue to some extent for the past week, more or less. I have contacted Telkom to recreate my port, and the problem is present on both my Mweb account as well as the Telkom guest account.

Speedtest:
http://i46.tinypic.com/2nm2gdl.png

Tracer:


I checked my ping to www.mweb.co.za early this morning, and it was perfectly normal, which leads me to believe I'm connected to a congested exchange in the Durbanville/Bellville area.
Click to expand...

Hi SilentCynic

If you say that the problem persists after taking MWEB out of the equation by using the Telkom guest account then you looking at a possible line issue.

Send me your MWEB account details and I'll do some checks.
 
MWEB Guy said:
Hi SilentCynic

If you say that the problem persists after taking MWEB out of the equation by using the Telkom guest account then you looking at a possible line issue.

Send me your MWEB account details and I'll do some checks.
Click to expand...



Thanks for the details.

I have refreshed your MWEB account.

I would advise making contact with Telkom and providing them with your tracert results. Try also rebooting the router.
 
MWEB Guy said:
Thanks for the details.

I have refreshed your MWEB account.

I would advise making contact with Telkom and providing them with your tracert results. Try also rebooting the router.
Click to expand...

Thank you for the quick attempt, although sadly it hasn't changed much. I have attempted rebooting my router several times to no avail.

Ironically, Telkom's fault-reporting function on their website isn't working. Do you perhaps have any other email address I could make use of?
 
SilentCynic said:
Thank you for the quick attempt, although sadly it hasn't changed much. I have attempted rebooting my router several times to no avail.

Ironically, Telkom's fault-reporting function on their website isn't working. Do you perhaps have any other email address I could make use of?
Click to expand...

Hi SilentCynic

Telkoms number is 10210. The thing is congestion can only be fixed at the exchange or they'll have to move you to a different 1.
 
Thursday one of your technical guys called me and my ports were reset, directly after that I started experiencing constant disconnections, today it was the first time without a dc, but my latency in games was 300+ locally the whole day.
My internet is going from bad to worse, I don't know what to do anymore.

Here is a pingtest to Cape Town on the http://capetown.spdtst.saix.net/ site, this is like 2min ago.
Last Result:
Download Speed: 1001 kbps (125.1 KB/sec transfer rate)
Upload Speed: 366 kbps (45.8 KB/sec transfer rate)
Latency: 417 ms
1/13/2013 10:16:15 PM

And this is a 6mb account.
 
KoPsKooT said:
Thursday one of your technical guys called me and my ports were reset, directly after that I started experiencing constant disconnections, today it was the first time without a dc, but my latency in games was 300+ locally the whole day.
My internet is going from bad to worse, I don't know what to do anymore.

Here is a pingtest to Cape Town on the http://capetown.spdtst.saix.net/ site, this is like 2min ago.
Last Result:
Download Speed: 1001 kbps (125.1 KB/sec transfer rate)
Upload Speed: 366 kbps (45.8 KB/sec transfer rate)
Latency: 417 ms
1/13/2013 10:16:15 PM

And this is a 6mb account.
Click to expand...

Good Morning KoPsKooT, are you still having a problem with latencies?

Please also provide me your MWEB account details via private message.
 
@MWebGuy

Just signed up for an uncapped trial.

One question, are the trial accounts effectively an exact copy of standard uncapped accounts that just last 7 days? I.E., uncapped trials are not specially prioritised or anything, leading to a better first impression? I don't want to be let down in the future…

Thanks
 
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