MWEB Uncapped ADSL Feedback - Part 2

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Bar_Rat said:
Even worse. wont even load speedtest.net

Is this the new "shaped" accounts now affecting "premium" members?





EDIT: Seems fixed now.
Click to expand...

Thanks for the feedback, let me know if the problem re-occurs
 
Hi Mwebguy

My line has been giving me problems all week. It fluctuates non-stop between really slow and normal speed. For a few minutes I will have perfectly fine browsing/gaming/etc and then for a minute or so, everything will slow down to a crawl, sites time out, but the line doesn't drop.

I do suspect that something may have happened to my line, because the DS SNR has dropped from it's usual 10-12 down to 5-7 this past week.

Any advice?



Also, seems to be the same as Bar_Rat. Fluctuating the whole time.
 
Azure Wrath said:
Hi Mwebguy

My line has been giving me problems all week. It fluctuates non-stop between really slow and normal speed. For a few minutes I will have perfectly fine browsing/gaming/etc and then for a minute or so, everything will slow down to a crawl, sites time out, but the line doesn't drop.

I do suspect that something may have happened to my line, because the DS SNR has dropped from it's usual 10-12 down to 5-7 this past week.

Any advice?



Also, seems to be the same as Bar_Rat. Fluctuating the whole time.
Click to expand...

Good Afternoon,

Your line is currently syncing at 3067 kbps and your ATUR SNR is very low: 6 dB .

Please have Telkom look at your line as this may be whats causing your problem.
 
MWEB Guy said:
Good Afternoon,

Your line is currently syncing at 3067 kbps and your ATUR SNR is very low: 6 dB .

Please have Telkom look at your line as this may be whats causing your problem.
Click to expand...

Thanks Mwebguy. I have reported a line fault with telkom, hopefully I will hear from them soon. The SNR has never been this low :(
 
Azure Wrath said:
Thanks Mwebguy. I have reported a line fault with telkom, hopefully I will hear from them soon. The SNR has never been this low :(
Click to expand...

Let me know if the problem persists once Telkom have looked at the line.
 
I'm trying in vain to apply for an upgrade on my 1meg data only to a 2meg bundle on the new throttled package (R449). After getting through to sales, who didn't phone me back after I used their please call me service, they email me a form which contains no options to apply for migration to the new throttled products. I asked the guy if the form has the new products, who said yes, and it does not.

Please help, I've been trying all day to upgrade.
 
Hogrod said:
I'm trying in vain to apply for an upgrade on my 1meg data only to a 2meg bundle on the new throttled package (R449). After getting through to sales, who didn't phone me back after I used their please call me service, they email me a form which contains no options to apply for migration to the new throttled products. I asked the guy if the form has the new products, who said yes, and it does not.

Please help, I've been trying all day to upgrade.
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Good Day Hogrod

Thanks for the feedback, I have requested that the correct forms be sent to you as soon as possible.
 
Hi MWEB Guy, our internet slows down during the evening, it never use to be this way. I am not sure about the speed during the day as no one is at home to test it.
 
MWEB Guy said:
Good Day Hogrod

Thanks for the feedback, I have requested that the correct forms be sent to you as soon as possible.
Click to expand...

It appears they don't have any forms with the new options in! I got a phone call and they tried to move me to a 2meg data only package which is not what i wanted. Am I the only customer wanting an upgrade from 1meg data to 2meg+dsl bundle today or what?

You guys make it damn difficult changing to another package. Good grief. And they still not figured out to do it.
 
Hogrod said:
It appears they don't have any forms with the new options in! I got a phone call and they tried to move me to a 2meg data only package which is not what i wanted. Am I the only customer wanting an upgrade from 1meg data to 2meg+dsl bundle today or what?

You guys make it damn difficult changing to another package. Good grief. And they still not figured out to do it.
Click to expand...

Thanks for the feedback, there was an error on our system when they tried to process your upgrade request. It has since been sent to out engineers, we are awaiting feedback
 
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MWEB Guy said:
Thanks for the feedback, there was an error on our system when they tried to process your upgrade request. If has since been sent to out engineers, we are awaiting feedback
Click to expand...

Ok, then I'm ready when you are. :)
 
WTF? You bill 3 months in advance once the 2 free months are up?

MWebGuy,

Check your PM - I'm highly confused\irate
 
Good Morning MWEB Guy,

Please advise why my internet was out last night and now this morning it is back to 3.4mbps.

Telkom asked me not to cancel my service with them for two weeks.

If the speed issue I have is resolved I will still be asking the both of you to credit my account with what I have paid for the last 3 weeks.

I am now of the opinion that MWEB may have caused some of the slow speed issues I have been having.

Please advise

orsum
 
orsum said:
Good Morning MWEB Guy,

Please advise why my internet was out last night and now this morning it is back to 3.4mbps.

Telkom asked me not to cancel my service with them for two weeks.

If the speed issue I have is resolved I will still be asking the both of you to credit my account with what I have paid for the last 3 weeks.

I am now of the opinion that MWEB may have caused some of the slow speed issues I have been having.

Please advise

orsum
Click to expand...

Hi

I have just checked your account last night and I see that there was a disconnect but as you say, it's back up.
I'm not sure what caused the disconnection and why you were not able to connect but it's highly unlikely that it was the account.

Was the line syncing when the connection was down?
If so, were you able to connect with another ISP account? (perhaps the Telkom guest account)
 
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