MWEB Uncapped ADSL Feedback - Part 2

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Soulcode said:
My cancellation confirmation came through on 4 February. But I see there is now an Invoice for March on my statement. The way I understood you this was not supposed to happen?
Click to expand...

Hi

I have just finished investigating this and I can safely say that your account is scheduled for cancellation at the end of this month and you will not be charged for March.
 
363376300.png


Love the latency! :D
 
Mwebguy. Not cool. Im quite pissed with you guys. At the beginning of January i sent in my cancellation request for my bandwidth and ADSL line rental. I received an email confirming that come Jan 31st, both would be cancelled.
I tried moving my telkom line across to my new place, but telkom said the adsl line rental was still active. complained here to you, got a call later from one of your people giving me a reference number stating the cancellation was done.
That was a lie. According to telkom, the ADSL line cancellation request was only put through on the 5th of February, the day of my complaint to you.
WTF. Now i have to wait because YOUR people did not do their jobs.
You will never see my business again.
 
Hummercellc said:
Um, can't access any sites hosted at IS?

Also internet is very very slow. Richmond KZN.

I anyone else have problems?
Click to expand...

We are not experiencing any trouble in your area at this point.

Provide me with a trace route to one of the sites that you are not able to access
 
wikk3d88 said:
Mwebguy. Not cool. Im quite pissed with you guys. At the beginning of January i sent in my cancellation request for my bandwidth and ADSL line rental. I received an email confirming that come Jan 31st, both would be cancelled.
I tried moving my telkom line across to my new place, but telkom said the adsl line rental was still active. complained here to you, got a call later from one of your people giving me a reference number stating the cancellation was done.
That was a lie. According to telkom, the ADSL line cancellation request was only put through on the 5th of February, the day of my complaint to you.
WTF. Now i have to wait because YOUR people did not do their jobs.
You will never see my business again.
Click to expand...

Hi, I have replied to your facebook message.
 
fingerprintz.mgr said:
Something is seriously wrong with your internet...
Were you downloading at the time you did the test?
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Yup, Stopped all Torrents and connecting to Home PC via LogMeIn ... result:
Pretoria - Cape Town, MWEB Connect
Download 0.80 Mb/s Upload 0.34 Mb/s Ping 121 ms
2494468134.png

Pretoria - Randburg, MWEB Connect
Download 0.83 Mb/s Upload 0.37 Mb/s Ping 44 ms
2494473696.png
 
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BigBear said:
Yup, Stopped all Torrents and connecting to Home PC via LogMeIn ... result:

Click to expand...

Sheesh, I'm glad I'm not you! I would miss my Google hangouts too much :D You'll have to log a fault with MWEB... Could be a congested exchange.
 
BigBear said:
Yup, Stopped all Torrents and connecting to Home PC via LogMeIn ... result:
Pretoria - Cape Town, MWEB Connect
Download 0.80 Mb/s Upload 0.34 Mb/s Ping 121 ms
2494468134.png

Pretoria - Randburg, MWEB Connect
Download 0.83 Mb/s Upload 0.37 Mb/s Ping 44 ms
2494473696.png
Click to expand...

Good Afternoon, please verify if you paused your downloads when you completed the speed tests?
 
fingerprintz.mgr said:
Sheesh, I'm glad I'm not you! I would miss my Google hangouts too much :D You'll have to log a fault with MWEB... Could be a congested exchange.
Click to expand...

Have done, given up... MWEB All Inclusive, MWEB deals with Telkom atleast it stays up and connected most of the time.
Usually just Port Re Create etc...
:erm:
 
MWEB Guy said:
Good Afternoon, please verify if you paused your downloads when you completed the speed tests?
Click to expand...

Yup all Downloads Paused with these tests..
Just a Connection via LogMeIn from Work.

Networx:
20130208_125602_001427_LogMeIn.jpg

http://speedtest.jhb.mweb.co.za/ - Last Result:
Download Speed: 819 kbps (102.4 KB/sec transfer rate)
Upload Speed: 356 kbps (44.5 KB/sec transfer rate)
Latency: -1 ms
Click to expand...
20130208_125907_speedtest.jhb.mweb.co.za_MWEB JHB.jpg
 
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BigBear said:
Yup all Downloads Paused with these tests..
Just a Connection via LogMeIn from Work.
Click to expand...

When you pause downloads, they can still impact on the results you receive on your speed tests. The downloads can still be running in the back ground, even though you have paused them.
 
MWEB Guy said:
When you pause downloads, they can still impact on the results you receive on your speed tests. The downloads can still be running in the back ground, even though you have paused them.
Click to expand...

Everything stopped except remote connection.
Still the same...
Last Result:
Download Speed: 826 kbps (103.3 KB/sec transfer rate)
Upload Speed: 385 kbps (48.1 KB/sec transfer rate)
Latency: -1 ms
Click to expand...
 
Last edited:
Now it seems to have improved..

Pretoria - Randburg, MWEB Connect
Download 0.97 Mb/s Upload 0.40 Mb/s Ping 26 ms
2494508377.png
 
I never stopped my downloads when doing a speed test. :o

When the result is good, I go ahead and post the result(s).

When bad, I stop everything that's downloading and retry the test.

So far I'm quite happy with the line speed etc.
 
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