MWEB Uncapped ADSL Feedback - Part 2

Status
Not open for further replies.
my mweb account is dead since this afternoon, yet cybersmart works 100% fine. strange indeed. its usually the other way around.
 
MWEB Guy said:
Hi PhreeMe,

If it's not to much trouble, could you do the same test on the MWEB speed test?

Could you also please PM me with a trace route to the MWEB site and an international site.
Do the test with both the Telkom account and the MWEB account.

Thanks.
Click to expand...

Mine is suddenly erratic now after being pretty good most of the day...

4Mbps uncapped premium on 10mbps line
International (London)
Last Result:
Download Speed: 2105 kbps (263.1 KB/sec transfer rate)
Upload Speed: 291 kbps (36.4 KB/sec transfer rate)
Latency: -1 ms

Local (Cape Town)
Last Result:
Download Speed: 1387 kbps (173.4 KB/sec transfer rate)
Upload Speed: 204 kbps (25.5 KB/sec transfer rate)
Latency: -1 ms

I'm in East London... definitely something awry. I've checked my router and pppoe is not pulling anything else.
 
Last edited:
WoDotNant? said:
Mine is suddenly erratic now after being pretty good most of the day...

4Mbps uncapped premium on 10mbps line
International (London)
Last Result:
Download Speed: 2105 kbps (263.1 KB/sec transfer rate)
Upload Speed: 291 kbps (36.4 KB/sec transfer rate)
Latency: -1 ms

Local (Cape Town)
Last Result:
Download Speed: 1387 kbps (173.4 KB/sec transfer rate)
Upload Speed: 204 kbps (25.5 KB/sec transfer rate)
Latency: -1 ms

I'm in East London... definitely something awry. I've checked my router and pppoe is not pulling anything else.
Click to expand...

Hi, has this stabilised for you ?
 
FlatspinZA said:
In support of Mweb Guy, who has always been helpful to me - it's not always your ISP. Mweb still relies on Telkom having properly functioning DSLAM's. Sometimes it's neither - it can be YOUR router, and YOUR software. It's a headache just sorting out your own equipment, let alone expecting Mweb to know what the hell is going on at YOUR end.

I know for a fact my DSLAM is faulty, but do you think I can get Telkom to replace it?
Click to expand...

I agree there, mweb guy has some of the best service i've ever seen, he even replies to me faster here on mybb than the actual mweb help desk. However, it doesnt excuse mweb for releasing a k*k product (referring to the throttled accounts here), Its just not mweb guy's fault.
 
MWEB Guy said:
Hi, has this stabilised for you ?
Click to expand...

It's looking good again, thanks!

London:
Last Result:
Download Speed: 4710 kbps (588.8 KB/sec transfer rate)
Upload Speed: 757 kbps (94.6 KB/sec transfer rate)
Latency: -1 ms
 
crysis said:
I agree there, mweb guy has some of the best service i've ever seen, he even replies to me faster here on mybb than the actual mweb help desk. However, it doesnt excuse mweb for releasing a k*k product (referring to the throttled accounts here), Its just not mweb guy's fault.
Click to expand...

My concern with the throttled accounts is that masses of people are going to see Mweb and Uncapped which has generally been good, but they're going to be sorely disappointed if they haven't done their homework... also, the typical user of the new accounts will be your average home user who love torrents and TV series (or have friends and family who do). I can't see it being much of a win for Mweb. I'm also concerned that the issues we've had this month are related to 'rebalancing' the chi on Mweb's system after the flood of new users on these new packages. I could be wrong.
 
WoDotNant? said:
My concern with the throttled accounts is that masses of people are going to see Mweb and Uncapped which has generally been good, but they're going to be sorely disappointed if they haven't done their homework... also, the typical user of the new accounts will be your average home user who love torrents and TV series (or have friends and family who do). I can't see it being much of a win for Mweb. I'm also concerned that the issues we've had this month are related to 'rebalancing' the chi on Mweb's system after the flood of new users on these new packages. I could be wrong.
Click to expand...

Agreed. I've been very happy with Mweb for the +- 8 months I've been using them.

I moved onto the 4mb throttled (from 2mb premium) on the assumption that my 60 odd gb per month would not come near to being in the upper percentile. However, after two days and 2.5gb downloaded, I have been throttled.

Now, when Mweb 4mb/s premium is R899, and everyone of Afrihost, Webafrica, Telkom ad Openweb are cheaper than that, then it makes absolutely no sense to keep with Mweb.
 
Sacoys said:
Agreed. I've been very happy with Mweb for the +- 8 months I've been using them.

I moved onto the 4mb throttled (from 2mb premium) on the assumption that my 60 odd gb per month would not come near to being in the upper percentile. However, after two days and 2.5gb downloaded, I have been throttled.

Now, when Mweb 4mb/s premium is R899, and everyone of Afrihost, Webafrica, Telkom ad Openweb are cheaper than that, then it makes absolutely no sense to keep with Mweb.
Click to expand...

Wow! 2.5 piffling Gb! That's ludicrous. Are you sure its throttling? I'm seriously considering Plugg myself just for a fresh perspective.
 
Sacoys said:
Agreed. I've been very happy with Mweb for the +- 8 months I've been using them.

I moved onto the 4mb throttled (from 2mb premium) on the assumption that my 60 odd gb per month would not come near to being in the upper percentile. However, after two days and 2.5gb downloaded, I have been throttled.

Now, when Mweb 4mb/s premium is R899, and everyone of Afrihost, Webafrica, Telkom ad Openweb are cheaper than that, then it makes absolutely no sense to keep with Mweb.
Click to expand...

Hi Sacoys

Please see inbox message I sent you.
 
I was throttled after less than 5GB downloaded on the 2 Mbps product. And not so easy to move back to 1 Mbps.
 
MWEB Guy said:
Hi Arzy

Our team tested and could replicate the problem.

Since then, everything has been working fine. Please can you test from your side and let me know.
Click to expand...

Arzy said:
Silll having the same issue, turned my router off completely for about 20-30 minutes and tried again today. I still get an error message in D3 as soon as I try and login. Switch to Axxess without changing anything else and it connects without a hitch.
Click to expand...

Still stuck with the same problem, any chance you could tell me what the team did to fix the problem for themselves?

Its getting rather frustrating having to pay some else to do something my uncapped line line should be doing.
 
Arzy said:
Still stuck with the same problem, any chance you could tell me what the team did to fix the problem for themselves?

Its getting rather frustrating having to pay some else to do something my uncapped line line should be doing.
Click to expand...


Hi Arzy

They could replicate your same experience and then few minutes later it just resolved itself, while they were testing.
 
Hey Mwebguy - I've been out all day, but RDP is broken again. There is definitely something about my account that's gone awry. It worked all weekend but doesn't work now again. Does that mean that I'm being throttled?
 
WoDotNant? said:
Hey Mwebguy - I've been out all day, but RDP is broken again. There is definitely something about my account that's gone awry. It worked all weekend but doesn't work now again. Does that mean that I'm being throttled?
Click to expand...

Hi WoDotNant?

You are not on the throttled package, so you can't be throttled. Is this mainly happening during the day?
 
MWEB Guy said:
Hi WoDotNant?

You are not on the throttled package, so you can't be throttled. Is this mainly happening during the day?
Click to expand...

Hi MWEB Guy,
I have exactly the same problem running a 4MB Uncapped "un-throttled" connection.
For the last two weeks or so my connection speeds drop significantly during the day and most of the weekend.
Downloads run at between 1kb/s and 5kb/s and I cannot even connect to the Speedtest.net page to get the stats.
Google = Fail, Mweb home page = fail, streaming audio = no chance either.
Everything was fine for a few hours yesterday afternoon.

If I reset my router, speeds burst to about 40 - 50 kb/s for about 10 seconds before everything stops again.
The experience is like being throttled and the timing coincides with the introduction of the new packages.

Can you make 100% sure that the throttling policies applicable to the new accounts are not being applied to existing users?

Cheers,
 
Brettm24 said:
Hi MWEB Guy,
I have exactly the same problem running a 4MB Uncapped "un-throttled" connection.
For the last two weeks or so my connection speeds drop significantly during the day and most of the weekend.
Downloads run at between 1kb/s and 5kb/s and I cannot even connect to the Speedtest.net page to get the stats.
Google = Fail, Mweb home page = fail, streaming audio = no chance either.
Everything was fine for a few hours yesterday afternoon.

If I reset my router, speeds burst to about 40 - 50 kb/s for about 10 seconds before everything stops again.
The experience is like being throttled and the timing coincides with the introduction of the new packages.

Can you make 100% sure that the throttling policies applicable to the new accounts are not being applied to existing users?

Cheers,
Click to expand...

Hi Brettm24

Please PM me the MWEB email address so that I can look into this from our side in order for me to provide you with further feedback.
 
MWEB Guy said:
Hi WoDotNant?

You are not on the throttled package, so you can't be throttled. Is this mainly happening during the day?
Click to expand...

Hi, yes - no RDP during the day. It came back miraculously at 5:00 ish on Friday and worked all weekend only to break again on Monday. I have pm'd my contact details. I've had intermittent speed issues too but not enough to be able to troubleshoot. When it crawls, it crawls, but it's been working more than not. Thanks!
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X