MWEB Uncapped ADSL Feedback - Part 3

Dade Murphy said:
When the threshold is reached will I still be throttled outside of business hours?

And what type of speed can I expect?
Click to expand...

Speaking from experience. Yes, you will be throttled outside of business hours. Speed is down to about a 384kbs connection, tops.
 
Dade Murphy said:
What speeds will I be throttled to
Click to expand...

I can't say 384 KBps is right when you are throttled. If I had 384 KBps speeds when I was throttled, I would of stayed with Mweb :D You would be looking at speeds between 256 and 128 KBps, it can even go as low 56 KBps when throttled.
 
DERoestorf said:
Speaking from experience. Yes, you will be throttled outside of business hours. Speed is down to about a 384kbs connection, tops.
Click to expand...

But you will be "uncapped" but at snail pace - ie shaped to death - or for want of a better term - "soft capped".

That aside - Mr. Tyrone Van Heerden claims that this is not throttling??????

"MWEB doesn’t throttle but rather shapes its network which means that the ISP manages the network and allows certain traffic like browsing the Internet, online gaming, YouTube, email and VoIP to take preference." Verbatim
Linked here - > https://www.mweb.co.za/portals/25/P...er 2012_Unthrottling article_MWEB Connect.pdf

Then of course there is this gem that covers themselves against everything including the sinking of the Titanic
"• We can terminate the service at any time if we decide to discontinue the service offering for any reason whatsoever, without any further liability to you. "

Link here ->http://www.mweb.co.za/legalpolicies/GeneralPage/AcceptableUsePolicy.aspx

So - with MWEB - you are simply on a hiding to nothing ...... If someone has a bad day at MWEB, you get throttled or if the day is really bad for them, you can be simply disconnected and thats that. And this according to the AUP and Derek H (who now fancies himself as a FREE THE WEB guy ?????) is all for the OTHER customers benefit.

Really??
 
Twice in the last hour, my connectivity goes dead even though I am still synced. No gmail, no netflix, no news24. Are you guys experiencing an issue. I am on 6meg uncapped.
 
Still no FON Router WiFi Extender and new Router barley reaches other side of House which wasn't a problem with previous Billion Router..
Speeds also way down...
 
AdrianH said:
Twice in the last hour, my connectivity goes dead even though I am still synced. No gmail, no netflix, no news24. Are you guys experiencing an issue. I am on 6meg uncapped.
Click to expand...

I'd recommend leaving. Seems you might be throttled? Have you checked for that. I used to have to always check my connectivity and usage to stay within the limit. Was such a pain in the backside
 
GreatD7007 said:
I'd recommend leaving. Seems you might be throttled? Have you checked for that. I used to have to always check my connectivity and usage to stay within the limit. Was such a pain in the backside
Click to expand...

It's just so exhausting having to read comments like this from certain members all the time. If you have an axe to grind with MWEB then grind away. I would have appreciated your reply if it mentioned the throttling only. But as it starts with "I'd recommend leaving" just tells me you didn't want to help, but rather give your opinion.

I have tried the other ISP's that have been mentioned, but weekly they had network performance issues, or you can't use their accounts during business hours, or randomly the account crawls to a halt and you get assigned a new account. Frankly I am glad that I am back with MWEB because it's rare they have network issues like last night. It's been even better since the large downloaders have left as well.
 
AdrianH said:
It's just so exhausting having to read comments like this from certain members all the time.
Click to expand...

If indeed that is the case - simply ignore the comment -

Imagine how frustrating it is for those who have experienced the darker side of MWEB reading the problems encountered by those MWEB customers who are having difficulty.

I can assure you, that some of those ''certain members'' are offering up advice in good faith. Some of those ''certain members'' agree that MWEB have some good points, and some of those ''certain members'' have indicated clearly that should there be a policy shift, they would love to pay MWEB for their service.

I can also assure you, that over the period of six months, via - inter alia - this forum, I have tried - albeit unsuccessfully to communicate to MWEB the frustration caused by throttling, and of course the task of having to find a suitable alternate ISP, all the while explaining that I was indeed happy with MWEB, and would be - if not for a single policy. This has fallen of deaf ears. I can assure you that I am no means alone in this discussion - there are other ''certain members'' who are having this same discussion.

This has leaves MWEB subscribers with three options - viz; 1. Accept that the MWEB account is soft capped at an unknown data quantum and live with it. 2. Pay for an account at a RAnd rate that will exceed you data consumption, but get the advantage of FON, stable network and MWEB store network, or 3. Leave.

For the record, I have found the same as what you mention in your last paragraph, but will be trying an alternate package from an alternate ISP which I believe will be suitable for my needs. On the other hand, should MWEB straighten out their draconian policy of throttling - I would glady pay MORE for their network. I have made this abundantly clear to MWEB.

I shall continue to campaign MWEB to rethink their throttle policy, as it would be my best interest - and I am sure many others to do so.

Good luck, and if any of my posts have offended you in any way, please accept my hunblest of apollogies.
 
zero news server action again .... started at about 6pm last night, still not connecting. This is now a weekly thing where 2 or 3 days it's just dead.
 
TEXTILE GUY said:
Good luck, and if any of my posts have offended you in any way, please accept my hunblest of apollogies.
Click to expand...

Thanks for your reply.

I have not been offended by anybody here. Not you or anybody for that matter needs to apologize for giving your opinion either. I quite enjoy and appreciate everybody's opinion and views.
 
AdrianH said:
Twice in the last hour, my connectivity goes dead even though I am still synced. No gmail, no netflix, no news24. Are you guys experiencing an issue. I am on 6meg uncapped.
Click to expand...

Hi AdrianH, has your experience improved ?
 
BigBear said:
Still no FON Router WiFi Extender and new Router barley reaches other side of House which wasn't a problem with previous Billion Router..
Speeds also way down...
Click to expand...

HI BigBear, I have tested your line and I see it was syncing under 3Mb, I have now set it to 4Mb.

let me know if your speeds improve
 
I've come to realize that I'm paying too much for my Mweb account.

I'm paying R899 p/m to Mweb for Uncapped 4mb + Line. According to Mweb DSL pricing, this should have been reduced to R769 by now. I'm assuming I'm on the premium uncapped because of the price range.

Do I just have to live with it now, or do I need to remind someone to not bill me so much.

And refund? :D
 
Blackhand said:
I've come to realize that I'm paying too much for my Mweb account.

I'm paying R899 p/m to Mweb for Uncapped 4mb + Line. According to Mweb DSL pricing, this should have been reduced to R769 by now. I'm assuming I'm on the premium uncapped because of the price range.

Do I just have to live with it now, or do I need to remind someone to not bill me so much.

And refund? :D
Click to expand...

Hi Blackhand send me a PM with your MWEB details and I will have a look into this for you
 
Blackhand said:
I've come to realize that I'm paying too much for my Mweb account.

I'm paying R899 p/m to Mweb for Uncapped 4mb + Line. According to Mweb DSL pricing, this should have been reduced to R769 by now. I'm assuming I'm on the premium uncapped because of the price range.

Do I just have to live with it now, or do I need to remind someone to not bill me so much.

And refund? :D
Click to expand...
Thanks for the reminder!

@Mweb Guy: You have mail :)
 
TEXTILE GUY said:
If indeed that is the case - simply ignore the comment -

Imagine how frustrating it is for those who have experienced the darker side of MWEB reading the problems encountered by those MWEB customers who are having difficulty.

I can assure you, that some of those ''certain members'' are offering up advice in good faith. Some of those ''certain members'' agree that MWEB have some good points, and some of those ''certain members'' have indicated clearly that should there be a policy shift, they would love to pay MWEB for their service.

I can also assure you, that over the period of six months, via - inter alia - this forum, I have tried - albeit unsuccessfully to communicate to MWEB the frustration caused by throttling, and of course the task of having to find a suitable alternate ISP, all the while explaining that I was indeed happy with MWEB, and would be - if not for a single policy. This has fallen of deaf ears. I can assure you that I am no means alone in this discussion - there are other ''certain members'' who are having this same discussion.

This has leaves MWEB subscribers with three options - viz; 1. Accept that the MWEB account is soft capped at an unknown data quantum and live with it. 2. Pay for an account at a RAnd rate that will exceed you data consumption, but get the advantage of FON, stable network and MWEB store network, or 3. Leave.

For the record, I have found the same as what you mention in your last paragraph, but will be trying an alternate package from an alternate ISP which I believe will be suitable for my needs. On the other hand, should MWEB straighten out their draconian policy of throttling - I would glady pay MORE for their network. I have made this abundantly clear to MWEB.

I shall continue to campaign MWEB to rethink their throttle policy, as it would be my best interest - and I am sure many others to do so.

Good luck, and if any of my posts have offended you in any way, please accept my hunblest of apollogies.
Click to expand...

MWEB : you have been flagshipped
 
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